BMW of Orland Park

Everything ran smoothly from start to finish. Would buy from again when the time comes. Would buy from again when the time comes. More

Had a long wait for a new vehicle but Mateen kept me updated and delivered the exact X6 I wanted and promised to be there for any needs in the future. Great to do business with. updated and delivered the exact X6 I wanted and promised to be there for any needs in the future. Great to do business with. More

The customer service was wonderful. I was provided with updates for my services from beginning to end. I was giving clear communication and an overview of future recommendations. I was provided with updates for my services from beginning to end. I was giving clear communication and an overview of future recommendations. More

Kemal was great to work with . He answered all of my questions. Sean and Matt were also really helpful. Had a great experience here. He answered all of my questions. Sean and Matt were also really helpful. Had a great experience here. More

Did was my sales rep and he was outstanding. I’m grateful for his attention to detail. I’m grateful for his attention to detail. More

I am very satisfied with the prompt service I received and Cory provided excellent service. He was very pleasant and took the time to explain in detail what was required for service and the young receptio and Cory provided excellent service. He was very pleasant and took the time to explain in detail what was required for service and the young receptionist was very courteous and she explained about how I could pay for my services. She and Cory is the reason why I would recommend BMW to others. Just great customer service overall. More

Really just a joke of a visit - decided not to replace the engine coolant pump at $2700 and taking it on Monday to be replaced for $900 at Bavarian auto werk. I Had a coupon but couldn’t use it because I the engine coolant pump at $2700 and taking it on Monday to be replaced for $900 at Bavarian auto werk. I Had a coupon but couldn’t use it because I didn’t present it at the beginning of the visit. Ok so the premium price should result in a premium experience right? Picking up the car I asked for the keys because I could see it out front. The cashier indicated I should wait and it would be brought around. After 10 minutes I walked back I to see the guy chatting up the cashier. I asked for my keys again and the guy really was upset because he was coming off his break and didn’t want to be rushed. Again I asked for my keys so I could leave and finally got them back. There just really seemed to be a sense of arrogance and entitlement across the board. I purchased the X7 from Perillo and had a great experience. In march I tried to talk to orland about the 550e but was told they only had a demo and I couldn’t order one. I called Perillo and they ordered it for me and my new one actually arrives this week. It’s a dilemma now because I will have two BMWs, and I live within 10 m of Orland or I can take them to a well run operation downtown. More

Mr. Dion Grace, handle all my needs for promptly for service on my X3 model. Very Happy! service on my X3 model. Very Happy! More

I love the service they provided they are very helpful and respectful and they try to get the service done as soon as possible and respectful and they try to get the service done as soon as possible More

Very honest and helpful! Customer service was exceptional. Jason communicated when he said he would. I would highly recommend BMW of Orland Park. Customer service was exceptional. Jason communicated when he said he would. I would highly recommend BMW of Orland Park. More