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BMW of Orland Park
Orland Park, IL
1,444 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,444 reviews
January 02, 2025
BMW of Orland Park will never get another order from me. I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 202 I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 2025 BMW X5 with air suspension. It was delivered to the dealership on October 31, 2024. The sales manager made a short term decision to sell my custom order to another customer. BMW of Orland Park does not reward customer loyalty at all. Sarim is a terrible communicator. BMWUSA sent me an email thanking for my new order on Nov 2. Sarim excuse was he was off the day the sold the car. He doesn't take care his customers. When I took delivery of my car, Sarim set an appoint for 11 AM. He had me sign a couple of documents. Then walked me order to service area and had me wait 3 hours to get into the finance office. At 12:45 he said I was next up. But, I didn't into the finance office until 1:45. Sarim agrreed I purchased a lot BMW products. I hope he enjoys cashing his last commission check from me. I will take my business one of the other 9 BMW centers in Chicago market. 2025 X5 - Purchased at Orland Park 2023 X7 - Purchased at Orland Park 2022 X5 - Purchased at Orland Park 2019 X5 - Purchased at Orland Park 2017 X5 2016 X5 2014 X5 2012 X5 2011 X5 More
by Randome0989000
January 01, 2025
Timely service and good customer service along with explanation of labor to be performed during my waiting period. explanation of labor to be performed during my waiting period. More
by Dwight E Mobley
Verified CustomerEmployees Worked With
January 01, 2025
Gus Gertos is very professional sales person. He is very good providing all the information and taking care of us from first call to we left the dealership. BMW of Orland should be very proud of He is very good providing all the information and taking care of us from first call to we left the dealership. BMW of Orland should be very proud of having employee like him. He is providing excellent service. Thank him taking care of us in a short time. More
by New app
Employees Worked With
January 01, 2025
Great employees Location convenient Great service Hours of operation helpful Friendly atmosphere Clean and accommodating service Hours of operation helpful Friendly atmosphere Clean and accommodating More
by DSN60
January 01, 2025
Tony Scanlon and the entire service team at Ziegler BMW are always truly the best!! are always truly the best!! More
by michaelm2010
December 31, 2024
All of the sales-personnel were very professional and knowledgeable. They were patient and encouraged questions. All of my questions were answered in a timely matter. Even the facility itself was of grea knowledgeable. They were patient and encouraged questions. All of my questions were answered in a timely matter. Even the facility itself was of great quality. More
by cinweather
December 31, 2024
I appreciate the service associate sending a Lift to retrieve my vehicle. At times Jason seemed dismissive. I waited over 45 minutes after paying 5k in repairs and my miles to service were not reset alt retrieve my vehicle. At times Jason seemed dismissive. I waited over 45 minutes after paying 5k in repairs and my miles to service were not reset although my truck was there for 3 days. More
by T10TRINA
Employees Worked With
December 30, 2024
Always have a wonderful experience at BMW of Orlando Park. The dealership is always clean, the staff is friendly and knowledgeable. Tony is a really good service rep. He is knowledgeable, friendly and v Park. The dealership is always clean, the staff is friendly and knowledgeable. Tony is a really good service rep. He is knowledgeable, friendly and very professional. More
by GREGORY3810
December 30, 2024
Working with Tony in Servicing was a pleasure. He provided updates and he's knowledgeable and very thorough. Will return soon to have my other services needed to be resolved. Thank you. He provided updates and he's knowledgeable and very thorough. Will return soon to have my other services needed to be resolved. Thank you. More
by tradermoniluv
Employees Worked With
December 30, 2024
Great car buying experience! I would highly recommend! Peter and Joe were very knowledgeable and helpful! I would highly recommend! Peter and Joe were very knowledgeable and helpful! More
by mjohnson510
