BMW of Morristown

I purchased a pre-owned vehicle from BMW of Morristown, Victor was amazing and reinsured me through out the whole process. He kept in contact with me even after the sale which I greatly appreciated. Staff Victor was amazing and reinsured me through out the whole process. He kept in contact with me even after the sale which I greatly appreciated. Staff was extremely friendly and they took great care of me. I live in NY and they complementry flat bedded the car to my house for free. Victor is a man of his word and couldn't ask for a better GM at a dealership that actually cares about his costumers. All in all BMW of Morristown is easy to work with and I love my car. More

I needed to bring my BMW in due to a "low battery charge" light indicator came on. As it turned out, it was something to do with computer program and not actual battery problem. This was fixed by re charge" light indicator came on. As it turned out, it was something to do with computer program and not actual battery problem. This was fixed by rebooting the program. I was introduced to Michelle Sellers as my service director and she was really awesome. Not only did she follow up with a phone call when she said she would, she also had a 30,000 mile servicing performed so I did not have to bring car back in again so soon. Who ever hired Michelle Sellers was spot on and what I would expect from BMW. More

My experience at BMW Morristown Used Cars was so good, I keep wondering if there is a catch! I was warmly greeted by a sales manager. My salesman was Shaun Hayes. This was one of many car purchases in ma keep wondering if there is a catch! I was warmly greeted by a sales manager. My salesman was Shaun Hayes. This was one of many car purchases in many states over the years and this was the BEST used car experience I've ever had. Not only did I get a good car for a good price, but the experience was actually a pleasure. There were some hiccups because the used car dept has moved across the street from the new car dealership. So, getting through the paperwork in a timely fashion (I had my own financing) and having to go over there for faxes, was time-consuming compared to what it could have been. The car leather also could have been a little cleaner, but I failed to re-inspect and it was very late when I finally got the car. Overall, this experience was topnotch, especially thanks to Shaun. He is excellent. More

Purchased a 2009 335 xdrive in May of 2011. Vehicle smelled like cigarette smoke when I picked it up and continued to do so even though the dealer guaranteed they could remove the smell. After 4 drop smelled like cigarette smoke when I picked it up and continued to do so even though the dealer guaranteed they could remove the smell. After 4 drop offs for “cleaning” the car still has the odor of smoke. Since the smell was not being removed the dealer suggested that I pursue a trade-in option and purchase a different vehicle. I agreed to wait for them to search for a comparable vehicle. However, the dealer never called back with the results of their searches. In addition, my initial loan paper work was filed incorrectly, it only requested a partial portion of the vehicles purchase price, a week later the error was found and a new loan had to be found and applied for. This all resulted in additional paperwork and hassle on my end. Moreover, I still receive letters from my loan bank requesting the vehicles title. I have expressed my concern with the dealer numerous times but they have obviously just waved me off because I’m still receiving letters. I also recevied letters requesting proof of insurance, which BMW of Morristown should have provided, but they did not. To avoid any additional hassle on my end I submitted the paperwork myself. I also purchased wheel and tire coverage for the vehicle. When an incident occurred on 9/9/2011 in which my wheel and tire warranty was to be exercised I found that Safeguard, the company supplying the coverage, stated they had no paperwork on file for me or my vehicle. BMW of morristown should have provided this paper work shortly after the sale of the vehicle, but they did not. I was forced to pay for the repairs up front at cost to me, and wait an additional 3 months for my reimbursement. I also requested a copy of my vehicles verified CPO check list to see if the vehicle had been properly CPO’d, but I never received anything from the dealer, no calls back, no emails, nothing. This dealer has left me extremely disappointed. So much that I refuse to have my vehicle serviced at Morristown BMW after a terrible experience there! More

I had a great car buying experience at BMW of Morristown (Used Cars). Shaun Hayes was the sales specialist I dealt with - I was very pleased in the way he treated me as a customer. Unlike other dealership, (Used Cars). Shaun Hayes was the sales specialist I dealt with - I was very pleased in the way he treated me as a customer. Unlike other dealership, here there was no need to deal with multiple people to buy the car you want. Shaun took care of all tasks right from welcoming - test drive - price negotiation - delivery, and surprisingly post-delivery follow-up to make sure I love the car he sold! The used car (07 Acura MDX) is in a great shape, and we're blessed! More

Recently went in to exchange my 08 BMW X5 for a '12 X5 My sales rep was very helpful in securing the vehicle of my choice which previously had a deposit placed on it. It was the only one I liked on the lot a sales rep was very helpful in securing the vehicle of my choice which previously had a deposit placed on it. It was the only one I liked on the lot and it became necessary that the deal was closed that day due to holiday special offers. Very happy with the vehicle, thanks for everything! More

They tried to cheat the purchase price over the phone and on site. And worst, never paid attention to customer. I am PA resident, who don't need front plate, but they put front plate on my brand new car, wit on site. And worst, never paid attention to customer. I am PA resident, who don't need front plate, but they put front plate on my brand new car, without asking my permission, resulting 2 holes on my brand new car! I bought the car by cash, but they put financial lien on my title. No one informed me this mistake until 4 months later I found out by myself from DMV office, they could not release my title. Then I called the dealer, they delayed another month and still not release my title, so now 5 months passed after I purchased my new car, I still have not received my title! Very unprofessional and low quality work, made mistakes and never trying to correct it for customers, cannot believe such bad service for BMW! More

great dealership, car very cleaned since its used, very respectable people.. i enjoyed getting my used care from bmw park ave. clean dealership. car rides great respectable people.. i enjoyed getting my used care from bmw park ave. clean dealership. car rides great More

We can not say enough about the good people and the fantastic experience we've had with Morristown BMW. We recently purchased a certified used BMW and not only was it a fantastic deal but the serv fantastic experience we've had with Morristown BMW. We recently purchased a certified used BMW and not only was it a fantastic deal but the service and experience they provided us made us feel like we were the most important client they have. From the GM Victor to the sales reps we dealt with, every detail was covered and handled in the utmost professional manner. If there was even the slightest minor blemish in the leather or headlight out on our vehicle before the sale, they said they'd take care of it through their service department and the car would look like new when we were ready to leave with it, and it did. We have dealt with many dealerships in the past and can honestly say we have never ever, been treated so well. I can only say I will be purchasing my next vehicle through them without a doubt. We have friends who purchased the same exact pre-owned vehicle from a competitor of theirs and the experience was completely opposite of ours. We recommended to them they return their X5 if they can and take their business to Morristown. We highly recommend that if you're in the market for a BMW, new or used in the NJ area, Morristown BMW is the place to go. Thanks Victor! More

i am absolutely horrified by the unprofessionalism exhibited by Robert Redcross who, in response to losing a sale - only because the INFINITI i ultimately chose served my needs better, sent an unneces exhibited by Robert Redcross who, in response to losing a sale - only because the INFINITI i ultimately chose served my needs better, sent an unnecessary and arrogant ALL CAPS email - in response to my "just wanted to say thank you for you help" email- stating "ADAM IT LOOKS LIKE YOU WILL BE DRIVING A NISSAN. UNFORTUNATELY BMW'S DONT LEASE THAT CHEAPLY." Having always believed that BMW will always be a choice when i go looking for a car, i know now NEVER to go to BMW of Morristown. I will be sure to tell all my BMW owning friends and those who want one to find it elsewhere. Purchasing a car is usually not a pleasant experience but courteousness and respect is an acceptable expectation. and my new Infiniti is AWESOME! More