BMW of Morristown

Purchased a 2009 335 xdrive in May of 2011. Vehicle smelled like cigarette smoke when I picked it up and continued to do so even though the dealer guaranteed they could remove the smell. After 4 drop smelled like cigarette smoke when I picked it up and continued to do so even though the dealer guaranteed they could remove the smell. After 4 drop offs for “cleaning” the car still has the odor of smoke. Since the smell was not being removed the dealer suggested that I pursue a trade-in option and purchase a different vehicle. I agreed to wait for them to search for a comparable vehicle. However, the dealer never called back with the results of their searches. In addition, my initial loan paper work was filed incorrectly, it only requested a partial portion of the vehicles purchase price, a week later the error was found and a new loan had to be found and applied for. This all resulted in additional paperwork and hassle on my end. Moreover, I still receive letters from my loan bank requesting the vehicles title. I have expressed my concern with the dealer numerous times but they have obviously just waved me off because I’m still receiving letters. I also recevied letters requesting proof of insurance, which BMW of Morristown should have provided, but they did not. To avoid any additional hassle on my end I submitted the paperwork myself. I also purchased wheel and tire coverage for the vehicle. When an incident occurred on 9/9/2011 in which my wheel and tire warranty was to be exercised I found that Safeguard, the company supplying the coverage, stated they had no paperwork on file for me or my vehicle. BMW of morristown should have provided this paper work shortly after the sale of the vehicle, but they did not. I was forced to pay for the repairs up front at cost to me, and wait an additional 3 months for my reimbursement. I also requested a copy of my vehicles verified CPO check list to see if the vehicle had been properly CPO’d, but I never received anything from the dealer, no calls back, no emails, nothing. This dealer has left me extremely disappointed. So much that I refuse to have my vehicle serviced at Morristown BMW after a terrible experience there! More

I had a great car buying experience at BMW of Morristown (Used Cars). Shaun Hayes was the sales specialist I dealt with - I was very pleased in the way he treated me as a customer. Unlike other dealership, (Used Cars). Shaun Hayes was the sales specialist I dealt with - I was very pleased in the way he treated me as a customer. Unlike other dealership, here there was no need to deal with multiple people to buy the car you want. Shaun took care of all tasks right from welcoming - test drive - price negotiation - delivery, and surprisingly post-delivery follow-up to make sure I love the car he sold! The used car (07 Acura MDX) is in a great shape, and we're blessed! More

Recently went in to exchange my 08 BMW X5 for a '12 X5 My sales rep was very helpful in securing the vehicle of my choice which previously had a deposit placed on it. It was the only one I liked on the lot a sales rep was very helpful in securing the vehicle of my choice which previously had a deposit placed on it. It was the only one I liked on the lot and it became necessary that the deal was closed that day due to holiday special offers. Very happy with the vehicle, thanks for everything! More

They tried to cheat the purchase price over the phone and on site. And worst, never paid attention to customer. I am PA resident, who don't need front plate, but they put front plate on my brand new car, wit on site. And worst, never paid attention to customer. I am PA resident, who don't need front plate, but they put front plate on my brand new car, without asking my permission, resulting 2 holes on my brand new car! I bought the car by cash, but they put financial lien on my title. No one informed me this mistake until 4 months later I found out by myself from DMV office, they could not release my title. Then I called the dealer, they delayed another month and still not release my title, so now 5 months passed after I purchased my new car, I still have not received my title! Very unprofessional and low quality work, made mistakes and never trying to correct it for customers, cannot believe such bad service for BMW! More

great dealership, car very cleaned since its used, very respectable people.. i enjoyed getting my used care from bmw park ave. clean dealership. car rides great respectable people.. i enjoyed getting my used care from bmw park ave. clean dealership. car rides great More

We can not say enough about the good people and the fantastic experience we've had with Morristown BMW. We recently purchased a certified used BMW and not only was it a fantastic deal but the serv fantastic experience we've had with Morristown BMW. We recently purchased a certified used BMW and not only was it a fantastic deal but the service and experience they provided us made us feel like we were the most important client they have. From the GM Victor to the sales reps we dealt with, every detail was covered and handled in the utmost professional manner. If there was even the slightest minor blemish in the leather or headlight out on our vehicle before the sale, they said they'd take care of it through their service department and the car would look like new when we were ready to leave with it, and it did. We have dealt with many dealerships in the past and can honestly say we have never ever, been treated so well. I can only say I will be purchasing my next vehicle through them without a doubt. We have friends who purchased the same exact pre-owned vehicle from a competitor of theirs and the experience was completely opposite of ours. We recommended to them they return their X5 if they can and take their business to Morristown. We highly recommend that if you're in the market for a BMW, new or used in the NJ area, Morristown BMW is the place to go. Thanks Victor! More

i am absolutely horrified by the unprofessionalism exhibited by Robert Redcross who, in response to losing a sale - only because the INFINITI i ultimately chose served my needs better, sent an unneces exhibited by Robert Redcross who, in response to losing a sale - only because the INFINITI i ultimately chose served my needs better, sent an unnecessary and arrogant ALL CAPS email - in response to my "just wanted to say thank you for you help" email- stating "ADAM IT LOOKS LIKE YOU WILL BE DRIVING A NISSAN. UNFORTUNATELY BMW'S DONT LEASE THAT CHEAPLY." Having always believed that BMW will always be a choice when i go looking for a car, i know now NEVER to go to BMW of Morristown. I will be sure to tell all my BMW owning friends and those who want one to find it elsewhere. Purchasing a car is usually not a pleasant experience but courteousness and respect is an acceptable expectation. and my new Infiniti is AWESOME! More

I purchased a CPO 335i from this dealership and while the initial service provided by my salesman was mediocre, I eventually received some excellent follow-up service from Lorraine Ferris. This dealersh initial service provided by my salesman was mediocre, I eventually received some excellent follow-up service from Lorraine Ferris. This dealership has a large inventory of used BMWs and they carried more manual transmissions than I've seen at other places, so that was a plus for me. Overall, an OK-Good dealership but they did not go above and beyond expectations. More

I got my very first BMW from BMW of Morristown recently. My car salesman was Micheal Valley. After the initial dealings with him I was handed over to Brent Jackson their finance guy. He was very very very h My car salesman was Micheal Valley. After the initial dealings with him I was handed over to Brent Jackson their finance guy. He was very very very helpful. He did everything in his power to get me into a BMW. He got me the best rate he possibly could with my credit with the payments I could afford. He understood that I had shopped around and would really prefer to buy a BMW if the price was right and after 2 weeks of working the banks he was able to get me a pretty good deal. The price of the car was very very reasonable. I purchased a 2007 328xi with low milage and great price. Enis T. Was also very very help full and extremely friendly, very accommodating and extremely understanding. Both Enis and Brent were very professional and very friendly. If you have the good fortune of going there make sure you request these guys by name. As far as Michael Valley is concerned I wouldn't go out of my way to deal with him, enough said. I would like to thank Brent and Enis for getting me into my first BMW, I love the car, it truly is the ultimate driving machine. More

Friendly and professional at all times. I shopped for a 5 Series in the whole state of NJ putting-up dealers against one another to beat each other on price. I knew exactly what I wanted and was really to s Series in the whole state of NJ putting-up dealers against one another to beat each other on price. I knew exactly what I wanted and was really to snap a deal immediately. Enis made me a deal in a half a day and the final price negotiation took 15 minutes over the phone. He was patient, knowledgeable and accommodating. I am very happy with the experience and would recommend him with no hesitation. More