BMW of Morristown

BMW of Morristown did not honor the deal that I built on their website. Their website (at the time) used Kelley Blue Book to value my trade, but told me on the phone that they no longer use Kelley Blue Boo their website. Their website (at the time) used Kelley Blue Book to value my trade, but told me on the phone that they no longer use Kelley Blue Book. (MY car's "value" changed by $4500!) Additionally, they will not accept Auto Drafts from a credit union because of issues with "writing out the legal amount" on the check. (I'm 62 years old - I KNOW HOW TO WRITE A CHECK!) This is a tactic to get a customer to use banks of their choosing (at a higher interest rate). Charging a $899 "reconditioning fee" for a car that is still under warranty was also ridiculous! (If there's any mechanical issues, they would be covered under the remaining bumper-to-bumper warranty, and my own detailer would charge $126 for an exterior and interior detailer that would have been BETTER than the condition of this vehicle). Finally, the first person I talked to from the dealership (whose name will not be mentioned) didn't know how to "use his voice" when speaking to me, and was very demeaning and condescending. (Fortunately, the 2nd person I spoke to was better.) Even with the horrible experience at the dealership, I really wanted this car (and they probably knew it). (I went to adifferent dealership for a similar car. That dealership misadvertised the vehicle as a non-smoker car, but it smelled like a cigar bar!) BMW may be the "Ultimate Driving Machine", but I would STRONGLY consider a different dealership! More

Very poor experience Verified that a used car was there Set up an appointment Drove an hour to get there Vehicle was not even at the dealer Set up an appointment Drove an hour to get there Vehicle was not even at the dealer More

Guiseppe and Alex make a great team together make me feel very comfortable and eager to wanna make a deal very comfortable and eager to wanna make a deal More

Switched to this dealership for service of our two BMWs because they have plenty of available loaners and don't have to wait. One of their service advisors was honest and that also contributed to us switch because they have plenty of available loaners and don't have to wait. One of their service advisors was honest and that also contributed to us switching to this dealer but the rest of them are just trained to rip you off. Ironically they might even forget the minor thing you went there for and you walk out with 1-2,000 worth of not necessary work, flush this, flush that, etc. and they forgot to do the minor necessary work... Avoid at all costs. Try other dealers in the area that are far more honest than these crooks. More

AVOID AT ALL COSTS! ! Jayden is an untrustworthy liar - he does not return calls, does not keep his word and will waste your time. He, and this dealership, are the re ! Jayden is an untrustworthy liar - he does not return calls, does not keep his word and will waste your time. He, and this dealership, are the reason the public has distrust and hates car dealerships. Is it too much to just ask for a little honesty these days?? For Jayden and BMW of Morristown, the answer is clear. Do yourself a favor and buy a car elsewhere - you will regret it if you buy a car from BMW of Morrristown. More

Coming off of two horrible dealer experiences i was shell shocked but forged ahead to Morristown BMW. I called ahead and spoke to Enrique Rios and Giuseppe Pugliese the sales manager and pretty much came to shocked but forged ahead to Morristown BMW. I called ahead and spoke to Enrique Rios and Giuseppe Pugliese the sales manager and pretty much came to a deal on the phone. The one wildcard was the trade value of my car and Giuseppe gave me a quote and his word that he would stick to it as long as it was in its stated condition. I was a bit apprehensive as I had just dealt with another dealer (Prestige Toyota) who said the same thing but offered $6k less. Fast forward - he stuck to his word and i closed the deal with Enrique - it couldn't have gone smoother. Enrique and Giuseppe are two stand-up guys and I highly recommend you ask for Enrique if you are looking for a used car at that dealership. Oh and Ray the finance guy is also a good dude. More