BMW of Morristown

Our experience at Morristown BMW was extremely satisfying from all aspects of the buying experience, From being initially greeted at the reception desk through the buying experience. We worked with Michelle from all aspects of the buying experience, From being initially greeted at the reception desk through the buying experience. We worked with Michelle Clark the Sales Person throughout the process and she couldn't of been more friendly, courtesy and receptive to our needs. We recommend Morristowm BMW to anyone in the area. More

I went into this location looking for a certified pre owned BMW all sales associates were very friendly, however the vehicles were all over priced according to Kelly blue book. The sales man we had worke owned BMW all sales associates were very friendly, however the vehicles were all over priced according to Kelly blue book. The sales man we had worked with over promised and under delivered. I put down a deposit and down payment and was told I would be getting a phone call Monday morning with an update on the progress from the bank loan. Monday came and went and I received no phone calls. I called Tuesday morning to follow up with Dave, I called 5 times before I got a hold of him, I left two voice-mails and still did not receive a call back. Finally at the end of the day He calls me back seeming very annoyed, he told me to "be patient" and he will call me the next day with updates. Once again I never received a call, I felt very unimportant and rushed. After 5 days I call him back disgruntled at this point with his quality of service requesting my refund. I have worked in customer service for7 years and never have I seen such terrible service, especially with a high ticket item. I would not recommend this location to any prospecting clients. You can find a better dealership! More

This is the second bmw and never going back to bmw again. i bought a 2007 335i with the certified pre-owned warranty. besides getting ripped off on the car i took it in once to bmw of morristown as they told i bought a 2007 335i with the certified pre-owned warranty. besides getting ripped off on the car i took it in once to bmw of morristown as they told me the headlight motor was bad but is covered under warranty. after wasting a whole day and several hours in traffic i come to find that nothing was even fixed, they just stated it was in paper. i drive it home and later on that weekend one of my headlight is filled with water! they deny everything and even step so low to even tell me my advisor i was dealing with no longer works there so i can't really get the side of his story of what he told me or them. so i bring it back for the same issue but this time they tell me i have to pay over $2000 because my headlights have water in them now and it's going to be more work!!!! i didn't have my car for a whole week and still after contacting bmw north america about this stealership they refuse to help me and don't help me.....i end up picking up my car with several hours of time wasted on a he said, she said type basis. i have never expierenced such horrible customer service in my entire life until i have dealt with bmw of morristown and than bmw of north america please read all the other reviews from people just like me that fall for these scams of bmw stealing everyone's money for their own technican's mistakes! stay away! i will never be buying a car from bmw again, the most shadyiest manafactuar i have ever dealt with More

too faced thieves. Never trust them. When I wen to the dealership I gave them a final price I wanted the car at. they agreed. day before closing they told me I do not QUALIFY for that price because of the dealership I gave them a final price I wanted the car at. they agreed. day before closing they told me I do not QUALIFY for that price because of the rebates did not apply to me. I told them we agreed to a FINAL price irregardless of rebates. More

I worked with Shravan to purchase a 2013 528xi. As I have limited time to go into many dealerships, I did all of my "talking" via email and requested that I only be contacted via email. Many dealers went ahe limited time to go into many dealerships, I did all of my "talking" via email and requested that I only be contacted via email. Many dealers went ahead and called me regardless of my specific instructions. Shravan was amongst the few to respect my wishes. In dealing with him, he was very helpful and honest about specifications of the car I wanted. He was sincere in his communications and sent me accurate information (which I double checked!). I would recommend working with him. Previous reviews have commended his salesmanship, and I absolutely agree. More

Very excited about my purchase of a 2013 X3. Fabion the client advisor was very professional and at the same time very down to earth. Answered all our questions with confidence. His easy going manner mad client advisor was very professional and at the same time very down to earth. Answered all our questions with confidence. His easy going manner made the task enjoyable. I would recommend Fabion and Morristown BMW to anyone making a purchase. More

I purchased a BMW from this dealership and my salesman, Angelo, turned out to be a straight out liar. He sold me an extended warranty for $1,800 which was nothing at all like we discussed. What I paid for Angelo, turned out to be a straight out liar. He sold me an extended warranty for $1,800 which was nothing at all like we discussed. What I paid for was a service contract for oil changes and routine maintenance. This is disturbing to me because this dealership refused to perform routine service on my brand new 535xi when the service light appeared on my dashboard a week after I purchased the car new. Two weeks later, I found out that they sold me my car with a less than minimal amount of oil in it. I certainly did not want to extend such pathetic service. It also took me 1 1/2 years for this dealership to resolve an issue where Angelo sold me a broken bicycle rack for $750 and wouldn't exchange it for a proper one. Stay away from this guy, he is dishonest and doesn't honor his commitments. He'll cheat you. More

Best possible experience when buying a car. Our salesman Eric was respectful, friendly, and not pushy. He went above and beyond in every aspect possible. He actually made sure certain things on the car wer Eric was respectful, friendly, and not pushy. He went above and beyond in every aspect possible. He actually made sure certain things on the car were taken care of that I didn't even know about! I couldn't have asked for a better salesman. Also the finance manager put together a finance plan that was a lower monthly payment then I expected. I can't say it enough everyone that I had interacted with there did everything possible to make the experience as enjoyable as possible. This dealership represents everything you expect and hope to get when purchasing a BMW. HIGHLY RECOMMEND! More

I bought a used car and they have not registered the car or more importantly not updated me on the status for two months........I left my e-pass in the car and asked them to mail it back to me....its been t or more importantly not updated me on the status for two months........I left my e-pass in the car and asked them to mail it back to me....its been two months and no e-zpass...i live 500 miles away..........They have some real issues with the Used car department...my sales person was angel......which i would NOT reccomend More

Shaun and Max treated my wife and I with respect and dignity throughout our deal. They were truly professional throughout our deal. They answered all of our questions and we had plenty since this was dignity throughout our deal. They were truly professional throughout our deal. They answered all of our questions and we had plenty since this was our first BMW. I am the kind of person that does not respond well to being lied to or having a pushy salesman in my face. My experience with Shaun and Max was purely honest, up-front, no BS. I highly recommend you pay Shaun and Max a visit if you are looking for a nice BMW. As for the car we bought, it is AWESOME. More