BMW of Middleburg Heights

Easy to schedule online. Can see available days and times to select from. Great communication both before and during the service. Adequate lounge space to wait. WiFi was g Can see available days and times to select from. Great communication both before and during the service. Adequate lounge space to wait. WiFi was good enough to accommodate a Teams meeting. After the appointment I received a 2 minute long video from underneath my car showing the life left on tires and brakes and that nothing was leaking. No problems at all. More

Thank you so much for being extremely thorough with my BMW. The video of the check as well as vehicle maintenance was excellent. Thank you! BMW. The video of the check as well as vehicle maintenance was excellent. Thank you! More

Thank you for completing my vehicle services. We were pleased with the results. Thank you! We were pleased with the results. Thank you! More

Had an oil leak. Over multiple services I have had the oil pan gasket and valve cover gasket replaced. Still have a leak (very small). Although they have a great serv Over multiple services I have had the oil pan gasket and valve cover gasket replaced. Still have a leak (very small). Although they have a great service department I am shaking my head as to why they say the car is done when as soon as I pull the car in my garage there is a wet spot. More

The best service in town . thanks again Ganley Bmw for results on my 2011 535 can't wait to see what next visit has to offer. thanks again Ganley Bmw for results on my 2011 535 can't wait to see what next visit has to offer. More

The service was outstanding, quick and efficient. I’d highly recommend to everyone. Would come back. I’d highly recommend to everyone. Would come back. More

Friendly, transparent and no nonsense. Have used for service/parts for years and will continue to in the future. Have used for service/parts for years and will continue to in the future. More

Clean , hot coffee, service as needed. Good communication with service tech. Will use again. Thanks Good communication with service tech. Will use again. Thanks More

Very disappointed, told them not to do oil change they did it anyway the Service man John I went to pick up they said they would have it ready, it did not start all the tires were low light was on, driver did it anyway the Service man John I went to pick up they said they would have it ready, it did not start all the tires were low light was on, drivers inside door had oil from some ones hand, it was a catastrophy. Makes me not want to even own a BMW knowing I can’t get good service More

Friendly and prompt service. Very good communicators around expectations around service time. Wait area was clean as well Very good communicators around expectations around service time. Wait area was clean as well More