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BMW of Loveland
Loveland, CO
277 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 277 reviews
December 01, 2023
I contacted BMW Loveland about car via the website. Alice reached out and let me know that an employee was currently working on financing for the car to try and get me into the dealer more quickly. I s Alice reached out and let me know that an employee was currently working on financing for the car to try and get me into the dealer more quickly. I should have seen this as the first red flag. Alice showed me the car and had all the detailsI was able to test drive the car. After some discussion about the other cars, I wanted to talk numbers about the car I had inquired about originally. Alice spent the next hour talking about personal items that were not related to the car. I tried multiple times to steer us towards talking numbers, but was not successful. When we finally got to talking numbers, I explicitly told Alice that BMW was offering 5.29% APR via their website. The first offer from the Sales Manager was at 8.99% APR, which I said was not the 5.29% being offered. The Sales Manager came back with a second set of number and the APR was at 6.49%. I again had to tell them that it needs to be 5.29%. This was very frustrating, and I felt like they were trying to scam me at a higher rates. After verbally agreeing to the deal, Alice let me know that I was going to get a survey from BMW about the car buying experience. She said that I was ONLY allowed to score a 10 out of 10 on all the questions. I found this to be very odd, since I would think BMW would want an honest response on their surveys from their customers in case there were areas that needed improvement. The car I traded in was moved to the side of the building in the dark, and I was asked to retrieve my belongings from the vehicle. This was very difficult since it was at night, and I could not see well. I was told that if any belongings were found in the vehicle that I would be given those items. I have still not been informed if they found anything. After signing all the documents for the sale, I was handed multiple items (plates, wine, paperwork, etc.) and quickly ushered out to my new vehicle and given a few instructions on the vehicle as Alice and the Sales Manager were headed towards their vehicles. There were many features on the vehicle I had to figure out myself. I was never made aware that maintenance for the vehicle on the first 3 years was covered in the deal, a BMW standard. I had to bring the car back to the dealer the next week, as I had purchased a mask and tinting that needed to be applied. Alice once again reminded me that I could only score 10 out of 10 on the surveys from BMW. When I got my car back from getting the mask and tint applied, the mask had multiple flaws, including a very obvious item under the mask in the middle of the hood. The window tint was bubbled on the passenger window, but was applied correctly on all other windows. I had to bring the vehicle back in the following week to get the mask reapplied. My only ask from the dealer was to make sure the mask was applied correctly, and that they address the window tint, as I didn't have time to keep bring the vehicle in again. Alice again reminded me that I could only score a 10 out of 10 on the BMW surveys, and this time stated that if I did not, she could lose her job. This was unacceptable to me. I did not like that I was being pressured into a score that did not represent my experience. The mask was applied correctly the second time, and I was told that the window tint would correct itself over time. The following week Alice asked how the tint was doing, and I let her know that it was still bubbled. Her response was that she was going to refund my window tint and have it removed. She followed that up with information from the internet that it might take up to a month for the tint to cure in colder weather. I felt this was a complete lack of professionalism in response to the status I had provided. I asked her to have the GM call me. I got a call from someone, who I later learned was not the GM, and explain my experience. He seemed annoyed and pushed me off the call quickly. This will be the last BMW I purchase. More
by TheoHill
Employees Worked With
Alice
October 18, 2023
We sent a note to BMW about a used vehicle and spoke to Alice soon after! She was prompt, friendly and efficient. She tried to put me in the right position for what I was looking for and I’m very happy wit Alice soon after! She was prompt, friendly and efficient. She tried to put me in the right position for what I was looking for and I’m very happy with my purchase. More
by j
Employees Worked With
Alice Hausig, Debbie Waines, Ashley Yalacki
October 07, 2023
Alice Hausig was my salesperson and she consistently went above and beyond to help me. In a world where service seems to be severely lacking, my expectations were exceeded. Best experience buying a car ever! above and beyond to help me. In a world where service seems to be severely lacking, my expectations were exceeded. Best experience buying a car ever!! More
by L rewinkel
Employees Worked With
Alice Hausig
February 12, 2023
This company is an embarrassment to the quality & reputation of BMW vehicles. I've owned BMW's since I was a young lad, starting with a 1997 528i years ago, later into X5's and even dabbling in a reputation of BMW vehicles. I've owned BMW's since I was a young lad, starting with a 1997 528i years ago, later into X5's and even dabbling in a 328i convertible for my wife at one point. I know the cars are expensive, I know they aren't cheap to repair, I know they depreciate aggressively and I know they have quirks. That said, I've always believed they are the "Ultimate Driving Machine." Now... their dealerships are truly the worst I've ever experienced. Working through warranty issues with BMW of Denver I spent a year with engine noise and they ultimately ended up damaging my engine and extending the warranty as an apology. I chocked this up to a "one off" dealership experience and perhaps the others were better. My wife located a delightful 21' BMW X5 at Loveland and spoke with Givi, a very nice young man. He was incredibly helpful, sent us a video of the vehicle and answered all questions. This past Friday I was returning from Utah and my wife wanted to look at this vehicle ASAP. Givi shared that we could set a time for this past Saturday and the first time we were given availabe was 11AM. We were told "the keys" would be taken until we arrived and that they needed to wash the car prior to our arrival. (Nice gesture.) I spoke with my wife and shared that she was welcome to go Friday or we could get there when they open if that was preferable. She reached out to make this offer, but 11AM was the soonest it would be cleaned. My wife messaged when we departed around 9AM and please see text messages attached showing that we were told this was a non issue that we were running about 15 min behind. We arrived as noted around 11:07AM. Givi shared that there was a problem and someone was "getting numbers" on the car right now. We saw the car, Givi had done an excellent job cleaning it and personally tidied up the inside. We asked if we could drive it and were told we could not as "it may be sold." Givi was working hard to try and solve the issue, but it was clear his management was not helpful. After waiting around for someone else to buy the car, Chad Stackhouse, "Sales Manager." took the 5 minutes, "grudgingly" to speak with us. He gave a half hearted apology and offered to give us a gas card!? I'm trying to buy a BMW and you think I need a gas card!? We had an arrangement, spoke numerous time and were happy to arrive sooner, but you failed to have policies or integrity. To add insult to injury, the person purchasing it had walked in, seen it and didn't even drive it. Well done. This is the most insulting breakdown of customer service I've experienced in a long time. For a high end vehicle manufacturer you "hope" to get the same quality of service you could get from the used car dealer off of Colfax, but apparently that is too much to ask. Shame on you BMW of Loveland for tarnishing the BMW name through your gross ineptitude. In the same breath, thank you for giving me a perfect sales|customer service failure tale to tell as I cross the country training sales & CS teams. I will never buy a BMW again and that breaks my heart. More
by caseycolvin
Employees Worked With
Chad Stackhouse
December 21, 2022
The WORSE customer service PERIOD! We drove over 2 hours to see a vehicle and confirmed with Kaehler the day of that the car was still available. We showed up for our 2:00pm appointmen We drove over 2 hours to see a vehicle and confirmed with Kaehler the day of that the car was still available. We showed up for our 2:00pm appointment and he said the car was sold the previous day after letting us wait in lobby for 20 minutes. I don't recommend this place to anyone! More
by brian
Employees Worked With
Kaehler
December 07, 2022
My deceased husband and I have been very loyal to BMW Loveland because of the expert, professional services we have always received. A special thanks goes out to Geoffry McCormack in the service departme Loveland because of the expert, professional services we have always received. A special thanks goes out to Geoffry McCormack in the service department as well as the receptionist who answers the phone! Geoff goes over-and-above for me every time I need help, and has taken me under his wing since my husband's death. (I know absolutely nothing about cars and consider him my "car guy"!!!) Please make sure to give Geoff proper acknowledgement for perfect customer service. More
by Jana
Employees Worked With
Geoff McCormack
November 29, 2022
Was interested in a vehicle this dealership had just taken in on trade before thanksgiving. Kaehler asked me to wait for it to be detailed and parts to be replaced to schedule a test drive and he'd be taken in on trade before thanksgiving. Kaehler asked me to wait for it to be detailed and parts to be replaced to schedule a test drive and he'd be in touch. The next time i hear from him (monday after thanksgiving) he tells me its sold and if I'd be interested in another vehicle. Terrible customer service on his part. More
by Lkboehm
Employees Worked With
Kaehler
August 22, 2022
Recently moved here and needed a car. My first weekend I found a Mini JCW at BMW/Mini of Loveland. The car was a recent trade and had a couple of issues. My salesman, Jared, from our ini My first weekend I found a Mini JCW at BMW/Mini of Loveland. The car was a recent trade and had a couple of issues. My salesman, Jared, from our initial meeting to the close of sale, was very helpful in addressing those issues and any additional issues I had. The sales manager, Alex, was also very accommodating in terms of the pricing of the vehicle and setting me up w a loaner while the car was in service for the minor repairs it needed (even though they were out of loaners). I can’t thank you guys enough. I’m lovin the JCW. 👍🏽 More
by mtv65
Employees Worked With
Jared and Alex
