BMW of Loveland

Very good assistance and always trying to accommodate our needs and speed up the process and service needs and speed up the process and service More

I would like to bring my car here for maintenance and repair but was put off by the service experience. I was assigned to a service advisor but had to wait 15 minutes while 2-3 other advisors were not h repair but was put off by the service experience. I was assigned to a service advisor but had to wait 15 minutes while 2-3 other advisors were not helping anyone, just working on their computers. Seems like I should have been able to be helped by one of them. When it came to the estimate to repair a valve cover gasket the price was almost $1500. Some internet research revealed it ought to be more like $450-$600. That’s a huge disparity. When I went to see my advisor (I was told I had to specifically see him) he was with another customer. After waiting another 5-10 minutes one of the greeter gentlemen offered to retrieve my car and I left. Point is, you have advisors available but if mine is not available then I have to wait. Last year I had a much better experience. Something’s different. And the cost of repair was out in left field. Thanks for reading this. Mike Vervalin More

Best service department I have used. I drive from Denver because of the difference. Customer service is thoughtful, organized and professional. It’s a shame the Denver dealerships are s I drive from Denver because of the difference. Customer service is thoughtful, organized and professional. It’s a shame the Denver dealerships are so bad, they could learn a lot from Loveland. More

Very efficient staff and very good customer service. Totally professional check-in and check out. Totally professional check-in and check out. More

Our salesman Jarad very knowledgeable and accommodating and friendly. Great customer service. Looking forward to the same customer service at the dealership when we need it. and friendly. Great customer service. Looking forward to the same customer service at the dealership when we need it. More

Geoff McCormack. Provided excellent service i would definitly recomend the service department and i will be taking my other cars there to be serviced as always Provided excellent service i would definitly recomend the service department and i will be taking my other cars there to be serviced as always More

Alice was a wonderful representative of the dealership. They are truly take care of all of your needs when looking for a new vehicle. They are truly take care of all of your needs when looking for a new vehicle. More

This is my fourth BMW from BMW of Loveland. They are always helpful and assist, however they can. Basically, they are awesome. Kim and Michael are the best They are always helpful and assist, however they can. Basically, they are awesome. Kim and Michael are the best More

We have purchased two cars now from this dealership and both experiences have been fantastic. I'd like to call out Alice Hausig specifically for making this one of the best experiences I've had purchasing both experiences have been fantastic. I'd like to call out Alice Hausig specifically for making this one of the best experiences I've had purchasing a car at a dealership. Alice went above and beyond to keep us informed when the car we were looking for came in so we were the first to know about it. She stuck with us every step of the way and prioritized our satisfaction over anything else. She made sure my family and I were comfortable as we waited for paperwork to process and went so far as to make sure my kids were fed as the response from the financial institutions was taking longer than expected and it was already dinner-time. I'd HIGHLY recommend Alice to anyone looking to purchase a vehicle at BMW of Loveland. More

Absolutely fantastic buying experience start to finish! A masterfully comprehensive and thorough presentation by Alice, followed up by a most courteous and smooth finance/ ext warranty add-on with Deborah A masterfully comprehensive and thorough presentation by Alice, followed up by a most courteous and smooth finance/ ext warranty add-on with Deborah, ensured that all things were explained and implemented as discussed. Lastly, the BMW Genious orientation with Jacob was a nice finishing touch - especially the covered skin over the car and the tasteful bow. The personal attention was greatly appreciated…Thank You so much😊. My son Tommy was able to experience what a good purchase event should be feel like… honesty and sincerity, a genuinely positive purchasing experience. We’ll be back! More