BMW of Louisville

Outstanding Service I just purchased my very first BMW last week and I must say that Sam Swope BMW, Grant Donovan and Kyle Cornwell made it an experience that I will nev I just purchased my very first BMW last week and I must say that Sam Swope BMW, Grant Donovan and Kyle Cornwell made it an experience that I will never forget. I was extremely nervous in my search for the perfect car, but Grant Donovan made the process so much easier than I ever expected. Grant is extremely knowledgeable on all things BMW, he was readily available to answer all my questions (even on his day off) and he went above and beyond to ensure my satisfaction. I drove off the lot in my new car stress free, and unbelievably happy with my purchase, all because of the BMW team at Sam Swope. I highly recommend paying a visit to Grant for your next BMW purchase! More

horrible service. This all started roughly in march when i noticed that our 2012 x5 5.0i was starting to burn oil. So as like anyone else i googled reasons and found t This all started roughly in march when i noticed that our 2012 x5 5.0i was starting to burn oil. So as like anyone else i googled reasons and found that BMW has a Customer Care package that repairs this issue that was release in December of 2014. I called Sam Swope on 4 different occasions and left voice mail to contact me back with information on this and how long will this take to perform the service. Not one call back to me, finally called and a live person answered the phone WOW. The woman said it's no big deal we can get you in the shop in two weeks to do some checks that BMW needs for us to order the parts because different ones need different parts. I waited the two weeks showed up at the dealer after taking off work to do so, waited in the waiting room probably fifteen minutes and shawn the service advisor came out and said " I am not sure why we had you come in today my service manager said just to order the parts." Ok now i am a little upset waist of a day to do this. We set up another appointment in two more weeks, I was to drop it off and get work performed. My phone died on the thursday before the appointment at the last part of the day and Sam Swope had called and left a voice mail that was in the terms of we don't want you to come in and waste your time tomorrow we do not need to check your vehicle for the parts anymore BMW has told all dealers to just replace all the parts, we can get you on a list of people to order the parts to perform this procedure just call us back. OK i get on the phone because as far as i know we ordered the parts and thats why i am coming in tomorrow. fourty five minutes of calling a receptionist finally answers the phone i am fairly steamed at this point she said i can send you back to leave a voice mail or just call back in the morning. WHAT HA are you kidding no one ever answers the phone no just get me a manager that i could speak with. i wait on hold for five minutes she gets back on the phone sir did you figure out what you want to do call back in the morning or i can send you back to the voice mail. MAAM I asked for you to get me a manager to speak with, please hold. she sends me to a voice mail. My blood is boiling at this point, i grabbed my 6 month old and head over there, I spoke with the sales manager at this point he didn't care, he stated he will call me in the morning. never received a call from them. I called and asked for the service manager to call me back, he did about 8 hours later. I decided that i would not do business with these people. Today three weeks after all this our BMW has gone into limp mode I called yet again like a dummy. I'm sorry sir it will be the fifteenth before we can get you a loaner which is two weeks away. should have known better. called dealer in lexington I am dropping off vehicle monday to get all work performed as they stated a couple days at the most. DO NOT GO TO SAM SWOPE. More

Worst experience ever Save your time and skip Sam Swope BMW. The worst buying experience ever. If you have to have a BMW take the time to drive to another town. It will Save your time and skip Sam Swope BMW. The worst buying experience ever. If you have to have a BMW take the time to drive to another town. It will be worth it in the end. They had my check in hand and had the nerve to call me on a Sunday of a holiday weekend to tell me that the deal was off unless I could take delivery that day. I live more than 2 hours away. Complete Huckleberries. I love BMW's but I won't be treated like that. I voided the check the next day and bought a Mercedes at Tafel. More

Outstanding BMW Experience ! My wife and I compared both Lexus and Audi SUV's to BMW. While the other options were OK the BMW x35i offered more amenities. Plus BMW service program My wife and I compared both Lexus and Audi SUV's to BMW. While the other options were OK the BMW x35i offered more amenities. Plus BMW service program with loaner cars make your service experience easy. The Sales Consultant (Jeffery Bricker) was very patient and professional, we never felt pressured. During the sales process he spent time searching other dealerships to find our "perfect" X35i. After the purchase he spent several hours training us on all the wonderful features our vehicle offers. The deciding factor for us was the General Manger (George McCarty) who made sure we were completely satisfied and excited about our new BMW X35i. He made himself available for questions and provide insight. Both were very professional in every manner, Our experience at Sam Swope BMW won us over and we are most likely BMW owners for life. When we are ready for the next car the search will be simple, Sam Swope BMW ! As a former fleet manager of over 100 vehicles I can appreciate outstanding service. Therefore, I would highly recommend Sam Swope BMW Dealership to anyone! More

Service Center runaround After having my 335i brought to the service center on a Thursday for a water pump issue and diagnostic check I learned that my regular longtime servic After having my 335i brought to the service center on a Thursday for a water pump issue and diagnostic check I learned that my regular longtime service writer was no longer there. No problem, I was assigned a replacement and after making sure they had my current contact info etc. I left the car with instructions to get with me when they researched the problem. 6 days later and a half a dozen phone calls by me I finally reached the service dept. Only to discover the car was diagnosed then parked on a back lot because they supposedly couldn't reach me, a customer of over 4 years. When I finally reached the callous service writer I requested a bill for work done. Immediately came in, paid the bill and discovered a flat tire and the car wouldn't start. AAA towed it to a professional repair shop elsewhere. I will not do business with these arrogant unprofessional people again. More

Great sales lady and person I was living in St. Matthews last February and one day I swung into the SS lot on Shelbyville Rd to look at used cars. It was very cold and snowing w I was living in St. Matthews last February and one day I swung into the SS lot on Shelbyville Rd to look at used cars. It was very cold and snowing with accumulation already on the roads and in the parking lot. I could see men standing inside the showroom but no one came outside. I turned around and was leaving when a woman came out in the snow to ask if she could help me, it was Bridget. I went inside and we talked, I told her that I was interested in a used BMW that I had seen on line. She told me they didn't have it on that lot but that she would be happy to meet me at the BMW lot off Hurstborne to look at cars there. We made arrangements and I met her there. The car I was interested in was warmed up and ready to go, Bridget was waiting on me. We drove around a little bit and I decided to buy the car so we did the paperwork. There was a tag on the front and holes in the bumper which I had issue with because I didn't' want anything on the front bumper. Also there was a little damage on the rear bumper, minor. At the time I was buying it, no one offered to make any repairs and I was asking them to. I took it home as was and then discovered a small dent in the hood. Bridget was excellent at keeping in touch with me to make sure I was happy with everything and that I was satisfied. I told her about the dent in the hood, mentioned again the other damage, and told her that I was going to pay to get it fixed. I had already been for an estimate but she told me to hold off on that because she felt sure that Sam Swope would want to make these things right for me. She called Richard (I think that was his name) at the location where I bought the car and told me that he said I could bring it in for him to look at. I did this, and he was very nice, and told me they would fix the damage but to wait until the weather had improved some. By the way, Bridget sent me a package of brownies with a thank you note for my business which was really cool and the brownies were delicious. Before I took it back for those repairs, I dented the front bumper and my insurance replaced it. I still had the dent in the hood and the rear bumper damage. I talked to Bridget about taking it to SS for the repairs but Richard was no longer there so she called Kyle Cornwell for me and explained the situation to him. So......I took my car over for Kyle to look at and because the rear damage appeared to be more that first thought, no longer covered in snow and salt spray, he decided to paint the entire rear bumper! The dent was removed and the bumper repaired and painted and he loaned me a car to drive while they had it. The moral to this long story is, Bridget went far and above what was required of her (she even paired my cell phone to the car's Bluetooth!) in my opinion and is really a wonderful employee at Sam Swope. I hope you guys realize what an asset she is. Kyle, like Bridget, was very easy to talk to and was very pleasant. He too appears to be an asset. America has been losing the level of integrity and honor it once had. Sam Swope is a rich company and doesn't have to bend over backwards to please me, but two of your employees did. I can't tell you how good that makes me feel as a person, and as your customer. Most sincerely, DonnaFB More

Perfect Buying experience! I lease vehicles for my business every three years. I was over mileage on my BMW 535i so I was looking to get out of my lease early and get into anoth I lease vehicles for my business every three years. I was over mileage on my BMW 535i so I was looking to get out of my lease early and get into another BMW. After doing extensive online research and building the vehicle I wanted from BMWs website, I started looking for a dealer to help me get the car and the lease price that I wanted. I e-mailed the BMW dealers that were close enough for me to work with and John Foye promptly returned my e-mail from Sam Swope BMW. John and JR Hage, the general manager at Sam Swope, worked very hard to utilize a BMW pull ahead program (it took care of the last 5 payments of my existing lease) and find the exact car that I had built on the website. All of this was done without me visiting the dealer until I was ready to pick-up my car. When I did pick-up my car everything was exactly as promised. In fact, it was better, as JR made the decision to cap my overage mileage at $1500.00 which saved me and additional $600.00 - I was not expecting this pleasant surprise. John did a great job of walking me through all the features and options on my new BMW and I signed the paperwork and was on my way. I have owned and leased over 18 cars since 1992 and can honestly say that this was the best dealer experience ever. Based on my experience, I highly recommend John Foye and JR Hage at Sam Swope BMW. More

Great Dealership I have been a customer of Sam Swope BMW in Louisville since 2009 with the purchase of my first new BMW. Since then I have purchased several additiona I have been a customer of Sam Swope BMW in Louisville since 2009 with the purchase of my first new BMW. Since then I have purchased several additional new vehicles from their dealership as well as used them for all my service needs on my new vehicles as well as a pre-owned BMW for my son. I've always had an enjoyable experience and must say that they always treat me like part of the family. JR Hage is the General Manager and has been a pleasure to work with. We had some issues with one of our BMWs and JR was with us the whole way as an advocate on our behalf with BMW North America; bringing a fair and acceptable resolution to the problem. In addition Wayne Davenport has always been my sales representative and both gentlemen have made the car buying experience easy with never any pressure. Pricing is very fair to say the least. The service group is also excellent, led by Jeff Byrn and my service advisor of Edwin Thomas. They always do the right thing and keep me informed without any pressure to perform any unnecessary service on my vehicles. I always feel like they go the extra mile to make sure my needs are met and my vehicles are maintained in top condition. It is seldom that I would take the time to write a review for a dealership, but based on my past experience, I have nothing but good words to say about Sam Swope BMW. If you want to buy a new or pre-owned BWM with no pressure and at a fair price, there is only one place to go; Sam Swope BMW. More

My husband and I just purchased a pre-owned 328i for our daughter from Sam Swope BMW. We've purchased many cars before, but this was by far the BEST car purchase experience! Martin Alver, our sales associat daughter from Sam Swope BMW. We've purchased many cars before, but this was by far the BEST car purchase experience! Martin Alver, our sales associate, was incredibly friendly, knowledgeable and efficient. He even put a big red bow on the car to help us surprise our daughter! The detailers did a great job and the car is immaculate. We are extremely pleased with everyone at Sam Swope BMW and we HIGHLY RECOMMEND them to anyone looking for a great vehicle and a great experience! More

Charles Martin was an excellent sales representative, providing all the information and selection options along the way, and genuinely assisting me in the deal. I highly recommend Charles to others shop providing all the information and selection options along the way, and genuinely assisting me in the deal. I highly recommend Charles to others shopping for a car. More