BMW of Louisville

Very Pleasant Experience, No Hassles My wife and I purchased a BMW 328i from Sam Swope BMW and the experience was very pleasant, Ryan Johnson and Kyle Cornwell were very courteous and hel My wife and I purchased a BMW 328i from Sam Swope BMW and the experience was very pleasant, Ryan Johnson and Kyle Cornwell were very courteous and helpful, we were both very happy with the purchase experience and would recommend anyone looking for a BMW to go and see these folks. Darrell, More

Excellent Customer Service! This was my first car I purchased from Sam Swope BMW. I worked with Kyle Cornwell. He was VERY professional, knowledgable and provided excellent custo This was my first car I purchased from Sam Swope BMW. I worked with Kyle Cornwell. He was VERY professional, knowledgable and provided excellent customer service. He made my car buying experience very pleasurable and stress free! More

Excellent customer service My experience shopping my new car at Sam Swope was exceptional. Kyle Cormwell was knowledgeable, attentive, friendly and professional through the whol My experience shopping my new car at Sam Swope was exceptional. Kyle Cormwell was knowledgeable, attentive, friendly and professional through the whole process. I will always be a Sam Swope customer. More

Quick and attentive! Kyle Cornwell did a fabulous job tending our desire for a BMW. His attention to detail is incredible and his information on each kind of BMW is pricel Kyle Cornwell did a fabulous job tending our desire for a BMW. His attention to detail is incredible and his information on each kind of BMW is priceless! More

Excellent Service My experiences with Sam Swope BMW has been nothing but stellar. My first experience was approximately six months ago when I took our car in to have t My experiences with Sam Swope BMW has been nothing but stellar. My first experience was approximately six months ago when I took our car in to have the headlight reprogrammed for proper alignment. I was greeted by Mr. Brian Bodong (service advisor), he was very polite, knowledgeable, and professional. He obtained all the necessary information for the service request and swiftly had our car in the shop for the requested service. The work performed was exceptional. I don't know who the service technician was but hats off to him or her for a job well done. Earlier this week I learned that the passenger side turn signal on our car was not working properly so I stopped in at Sam Swope BMW to speak with Brian Bodong about the issue. I was in a company vehicle so I didn't have the car with me. Brian remembered me from months earlier and was eager to assit me with the issue. We made arrangements for me to bring the car in this evening for diagnostic testing. Again Brian obtained the necessary information for the service request and jumped right into action. While Brian was taking care of the repair, I browsed the pre-owned vehicles. I was greeted by Dean Rusch (Client Advisor). Dean was also very polite, knowledgeable, and professional. I told Dean that I was just browsing to pass time while Brian was taking care of a repair. Dean understood and simply answered all my questions and showed me vehicles that I asked to see. There was absolutely no pressure from him. He also deserves recognition for a job well done. So in closing I would like to commend both Brian and Dean. Sam Swope management got it right when they hired these two men. I wold also like to point out that most people that have a positve experience never go to a forum or social media platform to share the positive experience. Most of us have intentions on doing so but never take the time to follow through with it. Therefore I think it's important to note that there's only a few negative reviews on this site. I believe that Sam Swope BMW conducts hundreds of business transactions with customers annually and there's less than five negative reviews so that suggests there's hundreds of satisfied and repeat customers. The next BMW that I purchase will be from Sam Swope BMW and it's all because Brain Bodong made a first great impression and continues to raise the bar in regards to customer service every time I have interaction with him. I will not conduct business with anyone or any entity that lacks honesty or integrity. I don't know what happened in regards to the folks with the negative reviews but I can say that I have never experienced anything negative with anyone at Sam Swope BMW. Sincerely, Tim M. More

Excellent Sales and Customer Service My wife is very thorough when considering the purchase of a vehicle. We visited various dealerships test driving and conversing with sales representa My wife is very thorough when considering the purchase of a vehicle. We visited various dealerships test driving and conversing with sales representatives. However, the professionalism of Lawson McSwain brought us back to the BMW dealership. Unlike the stereotypical car salesman, Lawson was extremely personable and never pressured us into making a decision. He always availed himself to us whenever we had questions or wanted to meet with him. When my wife decided on the X3, Lawson worked with the Sales Manager, Jeff Williams, (also very professional) in providing an acceptable deal. We ordered the vehicle made to our specifications and it arrived in a very timely manner and every detail was exactly as we had ordered. When we picked up the vehicle, Lawson and Beau Kaufman (the technological genius) spent a considerable amount of time going over all of the features on the X3. Knowing that on the first day, we could not grasp every option on the menu of this 2016, they invited us to call or come back in anytime for a review of these features. As my wife drove off the lot, Lawson, Beau and I cheered with enthusiasm. This was by far the best vehicle purchasing experience we have ever had. More

Shon and service department I could not be more satisfied with my service at Sam Swope BMW. I have had emergency tire blow outs as well as electrical malfunctions and Shon has a I could not be more satisfied with my service at Sam Swope BMW. I have had emergency tire blow outs as well as electrical malfunctions and Shon has always taken care of the problem above and beyond my expectations. They have a great loaner fleet as well and reliable transportation if needed. I recommend them without reservation. More

Great Experience at Sam Swope BMW I've been very pleased with the service at Sam Swope BMW. The people there have been very professional and honest with me. I feel they are a knowledg I've been very pleased with the service at Sam Swope BMW. The people there have been very professional and honest with me. I feel they are a knowledgable staff and I have always had a good experience speaking with Jeff. They always finish working on my car in a timely manner and I'll never go anywhere else. More

Real people working with real clients. Excellent It is not often you hear people come out of a dealership for anything, especially service, with anything good to say. Seems people are always focused It is not often you hear people come out of a dealership for anything, especially service, with anything good to say. Seems people are always focused on the money. But it is completely different in my experiences with Sam Swope BMW because they turn the focus off of the money, and the profits, and towards my vehicle and what's in the best interest of me. I have had several BMWs taken there and each time they make me feel as though they want me to understand exactly what I'm spending my money on. And they often tell me I don't "need" something right away simply because they are looking out for MY best interest. I'm not made of money and they know that and look past that and to the person. They tell me what I NEED to know and what I NEED to have done to my vehicles and it has instilled a quality of trust that most dealers simply do not get. I trust Sam Swope BMW and their expertise and if ever they make a mistake as all humans do, they own up to it and help make it right. That, in my eyes, is perfection. Not being perfect, but striving for always being better and being an advocate for the client. Very well done Sam Swope BMW! I will continue to take my vehicles to you and tell anyone who asks to go there as well. On a side note, any of you reading this who believes the dealers are way more expensive than an independent, I am firmly telling you you are uneducated. Shop around. I did. And I found that most often, the price for the dealer (especially considering that warranty on work or at least their ability and drive to stand behind their work) is generally the same or less. And on top of it, I know someone who works on these cars every day is doing it and has been trained with equipment far superior to most independents. Even if the dealer was a little more, I would still urge you to consider what you are getting for your money. Sam Swope BMW has taken care of me and will of you as well if you give them a chance and understand they see you as a person and not a number. Extremely satisfied customer here!! More

Excellent service by Shon Shon Weathers at Sam Swope BMW has always provided excellent service. I feel he is very honest about what service my car needs. He is polite, professi Shon Weathers at Sam Swope BMW has always provided excellent service. I feel he is very honest about what service my car needs. He is polite, professional and responsive to my calls. I ask for him every time! More