BMW of Louisville

My son was approved for a loan to purchase a used Cadillac Eldorado, to our misfortune, it so happened to be at the Sam Swope BMW Used Car dealership. We were told the vehicle was priced at 5900. T Cadillac Eldorado, to our misfortune, it so happened to be at the Sam Swope BMW Used Car dealership. We were told the vehicle was priced at 5900. The same night, a different salesman called me to tell me, the price was $5650.00. We go to test drive the vehicle, it had a valve tap, it made a noise in the rear, needed new tires, paint damage all over the vehicle, chips, not in the condition we were led to believe this auto was in, for us to find it was in a rear collision, they never told us, when I asked for information, one salesman told me, he knew NOTHING of any auto's on the entire lot, as he only became a salesman one week ago. Well, he also raised the price up to 6,950.00. When we told him the internet price, he disagreed, we gave him an offer, he said he would speak to his manager, wow, he was gone for less than 30 seconds, to say NO! Not even entering the building, did not see him talk to not one person, at this time, I felt he was being greedy, as apparently he doesn't sell any cars, is not a qualified salesman, the car was low priced for being on a BMW lot, he just did not feel like "wasting his time" on a sale under 15,000.00. Seemed he would rather make nothing, than get a sale on a car that was too low priced for him to sell, not enough commission. I get a call back from the other salesman who quoted me a price of 5,650.00. When speaking to him, he also raised the price of this vehicle up to 6500.00. He would NOT budge on this price and was very nasty and ignorant to me. Now, tell me, my son has A+ excellent credit, was already credit approved by Sam Swope BMW, and today, we receive a letter, not from a consumer reporting agency, but from Sam Swope BMW, saying my son does not have good enough credit to purchase a car from their dealership, after they already approved his credit. I purchased a CTS Cadillac from Sam Swope, had all intentions of trading that auto in, in 2 years back to Swope. I now refuse to ever do any business with that company ever again, and being a person who does business with, and knows many many people all over the state of Kentucky, I will let them know how awful Sam Swope BMW is. I have never dealt with such ignorant, greedy, nasty, salesmen in my entire life and will save my friends from wasting their time, visiting that dealership. I believe they need to have their dealer license revoked. For I have NEVER been treated so shabbily by any automobile dealer in my entire life. Shame on YOU!!! Sam Swope BMW Used Car center. How do the salesmen and manager sleep at night, knowing all the people they are ripping off? Well, every dog has their day.. Soon, if they keep up with their lies, talking down to customers' and how little knowledge they have about used vehicles, they will be lucky if they sell one vehicle a month. Sam Swope, hire a new sales manager, and team. I will drive to a different Cadillac dealership when it is time for me to trade in my CTS... I am still waiting for the part Cadillac recalled for my vehicle, never to get a call, a letter, etc... Are they waiting for warranty to expire on my car??? I refuse to pay for a recall a flaw caused by General Motors, for Sam Swope to make money on a car that has a defect! Soon everyone will walk away from Sam Swope, if they keep up with their lies, deception and treating a young college boy like garbage, because he was not interested in a $15-20,000.00 vehicle. Sam Swope BMW used car center, needs some education on how to sell a car, and how to treat a potential buyer. NEVER AGAIN!!!! -0 star rating to that dealership!!!!! More

How horrid is Sam Swope BMW service? So bad that I'd rather drive over an hour away, to Lexington, just so they won't touch my car. I've already been warned by every one of my BMW friends who's had ser rather drive over an hour away, to Lexington, just so they won't touch my car. I've already been warned by every one of my BMW friends who's had service done there. One guy's car keeps having a new part break every time he takes it there. After paying for it, Sam Swope realize that THEY actually broke it, but since the new parts already installed, they won't refund him. Now it's my turn for service.... I bought a CPO car with 6 weeks remaining under the original full coverage warranty. During the time I noticed a few items that needed replacing, like a dry rotted window seal, defective shift knob that had moisture build up under the laquer...etc. Luckily I already knew Sam Swope was worthless so I had contacted Don Jacob's BMW at the same time. For those two items above, they said it was covered under warranty and would order the parts as soon as I give them the okay. Here's what Sam Swope had to say... Sam Swope, as expected, was not as willing to help. I had been referred to Edwin Thomas for service by friends and online car forum members who had excellent experiences with him. I emailed him detailed pictures of the items plus descriptions. When I spoke with him on the phone later, we discussed the items and he was extremely helpful and attentive. He said he would talk to his service manager and fight for as many items to be covered under warranty as he could. So far, Edwin had been extremely helpful and I was starting to think differently of Sam Swope. 10 Days, 10+ phone calls, multiple emails later...still no reply back. I end up emailing the service manager and every single service adviser (except Mike Brown because I had already heard how worthless he was from a friend's previous experience). Finally Tab, the service manager replies back and says that my particular trim piece is only a 2yr/24k mile warranty. That's funny, last time I checked it was called a FOUR YEAR MAINTENANCE/WARRANTY???? The shift knob and other items are normal wear and tear and therefore not covered. If I wanted them to repair the window seal it would be $450+. No Thanks. I can handle a 1hr+ drive to get it dealt with by a dealer willing to actually help their customers. Wonder why it took 10 days to get back to me? Maybe because my warranty was up in 13 days? My conspiracy theory is that Tab directed Edwin to ignore my phone calls until my warranty expired, then they would have no choice but to charge me. Edwin has a reputation for being an EXCELLENT service adviser the has been REPEATEDLY mentioned when I ask around he local car community. I am in no way questioning his credibility. I am, however, questioning the management of the Sam Swope BMW Service Department, under TAB BARNES. Thank goodness I was also talking to Don Jacobs at the same time. So how bad is Sam Swope? I'd rather drive 4 hrs to buy a car from someone else and drive over an hour to get it serviced just so those crooks can't touch my car. More

Called infinti corp. for warranty work, possibly recall, then for some reason Local dealer Sam Swope called me, Steve Bear, offered me NO help on my radio problem which has already been repaired twice (Radi then for some reason Local dealer Sam Swope called me, Steve Bear, offered me NO help on my radio problem which has already been repaired twice (Radio prob. Very Common on G35s). Steve Bear was ignorant and very unprofessional, treated me as if i owed them something. In Consideration of all the issues i have had with Sam Swope BMW and INFINIT over the years i had made the decision never to do business with Sam Swope again. i will be taking business to the local dealer in cincinnati and south florida. More

I took my 330i in for scheduled service (oil change and inspection). It was still under warranty and I had the maintenance plan as well, which I told them when I scheduled the appointment. I dropped it off inspection). It was still under warranty and I had the maintenance plan as well, which I told them when I scheduled the appointment. I dropped it off in the morning and after 6 hours and not having heard anything, I called to find out what was going on. They said that I needed new brakes/rotors, along with new front control arms, and a couple belts were worn and should be replaced. The service advisor quoted me $1800 for this. When I asked about this being covered under the warranty/maintenance plan, he acted like he didn't know I had this and said he would have to give me a call back. 30 mins. later he calls back and says it will be about $750. The brakes/rotors aren't covered due to excessive rust, which he said was caused from sitting undriven for extended periods of time. That's an environment issue and therefore isn't covered under the maintenance plan. I said that I put about 25k miles on it a year so it doesn't sit undriven for long, and 20k miles ago the rear brakes/rotors were replaced under the maintenance plan by another dealer. He still said it wasn't covered. I asked about the control arms which he said were never covered as they were just standard wear and tear items. That's interesting since the maintenance plan is supposed to cover wear and tear items. It needed to be done so I said to go ahead and do it. He wanted to know if I could leave it overnight as it was supposedly a 3-4 hour job (it had been there for 7 hours now) and I said that I really needed it that night but could wait if absolutely necessary. He told me he'd see what he could do and call me right back. After 30 mins. and no return phone call, I call back. He tells me that it will be ready in an hour. When I go pick it up, I'm socked with an $1150 bill! I was given no explanation for the discrepancy between the quoted $750 and the actual cost. It was just an "estimate." As many brake jobs as they do and control arms that they replace, they can only get within $400 of the actual price? Furthermore, the other recommended maintenance items that should have been done at this inspection per the maintenance manual were spark plug replacement and automatic transmission fluid flush/replace. I was told that it didn't need it. Funny, the book says that if it's not done, then the warranty is void. I contacted BMW NA as they didn't contact me like they usually do after a service appointment. I explained what happened and the rep said he would contact the dealer to try to resolve it. He called me back the next day and said he had talked to the dealer. He said that the dealer had provided a more detailed explanation to him about the brakes/rotors. They had "pitting" from rust and therefore would not be covered as that was not normal wear and tear. Again, I told him that it doesn't sit undriven for any length of time but he could only go with what they told him. As for the control arms, he couldn't verify if they were a covered item or not, but according to the dealer they weren't. I guess BMW NA doesn't know what their own maintenance plan covers? As for the transmission fluid and spark plugs, he repeated the same thing about it not being needed. Weird, because BMW's maintenance book specifically says that it is. They had never been replaced before so I don't see how it wouldn't be needed. Regardless, the warranty and maintenance plan had just expired so they couldn't cover it now anyway. I'm sure they didn't plan that one! Bottom line is, don't go here unless you're sure everything is covered under warranty. If they say it's not, check with someone else or go to another dealer. Even if it is, I wouldn't trust them after this incident. That was my first and last time at Sam Swope. I will be using an independent shop from now on as there are several good ones in the area. I also found out that they would have only charged half of what Swope did! More

I've been taking both of my 3-series in for service for the past 7 years and have been very satisfied with the service department, and Edwin Thomas in particular. the past 7 years and have been very satisfied with the service department, and Edwin Thomas in particular. More

When I bought my M3 they wouldn't give me European delivery, so I just drove to Lexington where they were happy to take my money. Customer service takes forever because they don't seem to carry a delivery, so I just drove to Lexington where they were happy to take my money. Customer service takes forever because they don't seem to carry any stock. An O2 sensor took 3 weeks to arrive, SMG parts are at least a week or two of waiting, nearly any part must be ordered. I expected daily status updates but did not get this. Until recently they were not open on Saturday. Swope Honda dealership has better service hours! I have had 3 repairs performed that have had to have more work after the fact. SMG hydraulics leaked after their repair. Replacement of door seal left the sill plate unattached. Sun roof shade has had to be repaired twice (they were kind enough to perform the second under warranty). Getting a loaner takes divine intervention. The guys that work in the service dept are exceptionally nice, but it's a shame they aren't backed up by a decent dealership. I know at least 3 other BMW owners that take their cars to Indy for service instead of dealing with SWOPE. More

I have tried to deal with the sales side of this dealership on three occasions over the past 19 years and have encountered nothing but lies, incompetence, and just plain ignorance. They are the onl dealership on three occasions over the past 19 years and have encountered nothing but lies, incompetence, and just plain ignorance. They are the only local BMW dealership and have a lock on the local market. They are nothing short of incompetent. In light of the premium product that they are selling, the sales people should be nothing short of knowledgeable and interested; they are simply the opposite. On two occasions in the past when I tried to deal with them in obtaining a new vehicle, the salesmen did nothing but lie to me, repeatedly. At the latest encounter, the salesman was obviously ignorant regarding the BMW 5 series coupe, and gave me a lease price that was way higher than I could obtain from a dealer several hundred miles away that I have dealt with in the past.<br>On one occasion, about nione years ago, I went on a test drive with a salesman. Everytime I asked a question, he had to refer to the "book" that he brought with him for the answers to my questions regarding the technical aspects of the vehicle. What do these guys do in their spare time between sales contacts? Obviously not learn about the premium vehicles that they are trying to sell.<br><br>This dealership should have its license with BMW North America revoked!<br><br>However, service is fine. I have had BMW's serviced there for the last nineteen years, and they are reasonably competent. They are light-years better than their sale counterparts. Service is OK!! More

Our family has been going here for years since the time that my father's father worked for them, and we will likely continue to go due tot he sad fact that they are the only BMW dealer in the area, but we that my father's father worked for them, and we will likely continue to go due tot he sad fact that they are the only BMW dealer in the area, but we have had nothing but bad experiences here. From part availability when a car is in for repair, to lack of follow-up from the serivce department and sales, Sam Swope BMW has been nothing short of the most miserable automotive experience I've had. It's a shame, too, as more people in the area would likely drive BMW's if it weren't for their lock on the market. More

I bought a preowned 740i from this dealership. At delivery I was told (and shown on the warranty paperwork) that all inspections had been done. I had a minor paint issue one month later. The servi delivery I was told (and shown on the warranty paperwork) that all inspections had been done. I had a minor paint issue one month later. The service manager refused to repair the spot, he said that I didn't pay extra for a "visual inspection" upon delivery so we won't fix it. I had my lawyer call and talk to them, all of a sudden they were very nice and even gave me a loaner..... This car had a known defect in the ngine (Nikasil) cylinders that erroded with Kentucky gas. BMW had a campaign to replace the entire motor free if the car failed certain tests. My car was still inside the window for replacement and getting near failure. I asked the dealer to replace the motor under the BMW recall. They said "No, you don't have this type engine". So, I got the effected serial numbers from BMW, got under my car and wrote the serial number of the engine down. When I showed it to the service manger, they said, "Well were not fixing it" That pretty much sums up the service dept. As for the sales department, the last time I went in there to test drive an M3, the salesman said "I'm going to need $500 towards a purchase order to let you drive the car" If you decide to buy you can apply it towards the price other wise you loose the $500" That pretty much sums up the sales department......<br><br> More