BMW of Louisville

In 2009 I was looking for a slightly used 335i. I dropped by and noticed a white 2008 335i with black interior, low miles, sun roof, etc. The salesperson quoted me a fair price, but I thought maybe I could f by and noticed a white 2008 335i with black interior, low miles, sun roof, etc. The salesperson quoted me a fair price, but I thought maybe I could find one at a better price. After calling all over the U.S. and checking the internet, I could find no better deal. I returned to the dealership to find the car had sold. The salesperson I spoke to on the return visit, Lena Pysareva assured me she could find me a similar car. Since I had been searching for over two months for a 335i with these particular options, I was highly skeptical. I have bought many cars, and dealt with many sales people. I know the routine. I reluctantly gave her my name and number, and told her to contact me ONLY if she found the exact model with the options I was looking for. 3 days later she called me, and had indeed located an exact match. When I arrived for the test drive, she explained in great detail the 335i. I have never experienced a salesperson as knowledgeable about a product. She explained all the options, the features of the this particular model, the certified BMW warranty. Answered every question I could throw at her. I was impressed. I am not easily impressed. She even came down a few hundred dollars on the price, and gave me a more than fair price for my trade. Last month, I returned to purchase a slightly used 335i convertible. Once again, I had a specific set of options that I would like to have. I had a set budget also. Lena once again went to work to find me a car. After a few days of searching, Lena contacted me and said she was having no luck finding me a used 335i convertible with the options I wanted within my target price. White with the M Sport package, red interior, etc. She DID however find me a NEW 2012 335i convertible with all the options I listed and was within my target price. I cannot speak for every salesperson at Sam Swope BMW, but I can say I have never been more satisfied with any car purchase I have ever made. Lena Pysareva got me exactly what I wanted, not once but TWICE. Lena even found me a great used Mazda 626 for my niece who was in dire need for a reliable used car, at a fair price. So, that makes 3 times she has come through with great deals. I will continue to shop there as long she can keep finding em. Highly Recommended!! More

We bought 2 new BMWs. Our salesperson was Lena Pysareva. She made the whole experience so painless. She was a complete joy to work with - very, very pleasant and responsive. Anytime I'm in for service - she She made the whole experience so painless. She was a complete joy to work with - very, very pleasant and responsive. Anytime I'm in for service - she makes a point to see if she be of any help. We have recommended her highly to friends. She's the best! More

I called my salesperson, Lena Pysareva to help me get an appointment . My air conditioner didn't seem like it was working well. She got Edwin right on it and it was fixed that day. I have bought two 5 appointment . My air conditioner didn't seem like it was working well. She got Edwin right on it and it was fixed that day. I have bought two 5 seizes BMW's because Lena is such a good salesperson. I stopped buying Mercedes because of her attention to detail, knowledge of the and personal care and friendliness. I will continue at Sam Swopw BMW as long as she is there. More

I always receive the best treatment at Sam Swope BMW! My latest visit was for service my tech Dan P. is the absolute best! Thank you! Linda R. latest visit was for service my tech Dan P. is the absolute best! Thank you! Linda R. More

Wayne was awesome. Very helpful and knowledgeable. He spent all the time we needed to explain all the optopns and great features of both the cars as well as BMW in general. Bought our car with no stress spent all the time we needed to explain all the optopns and great features of both the cars as well as BMW in general. Bought our car with no stress and/or pressure. We'll see them for my next car! More

We have bought 2 vehicles in the past 18 months and both experiences were great. We were treated fairly on our trades and Ron Able really went above and beyond to make us feel welcome and appreciated. experiences were great. We were treated fairly on our trades and Ron Able really went above and beyond to make us feel welcome and appreciated. More

Sam Swope BMW rocks !!!! I was traveling last week and had to exit the interstate after experiencing a low tire. The service dept was closed but the sales dept was willing to help two gals change a tire. had to exit the interstate after experiencing a low tire. The service dept was closed but the sales dept was willing to help two gals change a tire. Thanks to Mr. Abell for rolling up his sleeves. More

This is the team to deal with !!!! The General Sales Mgr is a Marine and will shoot you straight. Be sure to get him involved when your working your deal. is a Marine and will shoot you straight. Be sure to get him involved when your working your deal. More

Drove 140 mile round trip to look at an '07 BMW M Coupe. Was told "I needed to put an offer in writing" BEFORE I could test drive the car. Absolutely the WORST auto dealership I have ever been to. I explai Was told "I needed to put an offer in writing" BEFORE I could test drive the car. Absolutely the WORST auto dealership I have ever been to. I explained that I had driven a long way to inspect the car, and how in the world could I make an offer on it, before driving it? Ridiculous. The used car manager- Joel Jones, still would not allow a test drive. This was for a 4 year old BMW M Coupe, $35K used car. A stain on the BMW name. Drive to Lexington, KY to Don Jacobs BMW if you are in the area looking for BMW's and prefer not being insulted. More

WONDERFUL PEOPLE. HAVE BOUGHT SEVERAL BMW'S HERE. THE PRICE IS ALWAYS MORE THAN COMPETATIVE, BUT THE SERVICE IS FANTASTIC. IT IS NO WONDER THEY HAVE BEEN THE LARGEST AND BEST DEALER IN KY FOR THE PAST 10 PRICE IS ALWAYS MORE THAN COMPETATIVE, BUT THE SERVICE IS FANTASTIC. IT IS NO WONDER THEY HAVE BEEN THE LARGEST AND BEST DEALER IN KY FOR THE PAST 10 YEARS. More