BMW of Louisville

Rick from BMW Rick provided us with amazing customer service. He went above and beyond to make our experience special. He made us feel like family and personalized Rick provided us with amazing customer service. He went above and beyond to make our experience special. He made us feel like family and personalized the entire visit from start to finish. I highly recommend Rick and BMW of Louisville if you are shopping for an amazing car. More

Great Service My BMW service began exactly on time and the service was finished in the time frame given by my service representative. My service representative went My BMW service began exactly on time and the service was finished in the time frame given by my service representative. My service representative went above and beyond to answer all of my questions. More

Service The service at BMW Louisville is second to none. From my purchase in December 2015 with David Purdy, which was one of the best car purchasing experien The service at BMW Louisville is second to none. From my purchase in December 2015 with David Purdy, which was one of the best car purchasing experiences that I've had, to the regular service that I receive. Michael Brown was my service manager and he was spot on with my service, great loaner car and my car was finished ahead of schedule. My next car purchase will definitely by with BMW. THANKS!!! More

Top notch sales and service Our car buying experience was so smooth that we ended up buying 2 cars. exceptional service is something we have not gotten from other dealers over t Our car buying experience was so smooth that we ended up buying 2 cars. exceptional service is something we have not gotten from other dealers over the years, it's a pleasant surprise, thank you Brian. Also our sales advisor David Purdie was exceptional. More

Great experience All the employees we dealt with couldn't have been any nicer, very professional. Everything was explained before work was done. Great job!!! Thank y All the employees we dealt with couldn't have been any nicer, very professional. Everything was explained before work was done. Great job!!! Thank you. More

Greate experience working with BMW of Louisville. Wayne Davenport was wonderful helping us to decide which options to get on our 2017 BMW 540I. We really appreciated all his experience and knowledge Wayne Davenport was wonderful helping us to decide which options to get on our 2017 BMW 540I. We really appreciated all his experience and knowledge about BMWs. More

Brian Morales -- service representative Brian was very responsive to my needs and comments in connection with a recent service experience. I hope to work with him again and would recommend Brian was very responsive to my needs and comments in connection with a recent service experience. I hope to work with him again and would recommend him highly. More

Best Leasing Experience Thoroughly happy with my leasing experience and definitely recommend this dealership. Salesman Rick Roqueirol and staff were professional and helpful Thoroughly happy with my leasing experience and definitely recommend this dealership. Salesman Rick Roqueirol and staff were professional and helpful with the entire leasing process. More

Extremely Pleased As a LONG time Mercedes owner (20 years - several cars).....I was very familiar with what to expect whenever my Mercedes needed service. So when I pic As a LONG time Mercedes owner (20 years - several cars).....I was very familiar with what to expect whenever my Mercedes needed service. So when I picked up a nail in my new 750 (with run flat tires)....I truly thought ....we will see how this works out. When I arrived at the dealership - I was greeted promptly. They quickly identified the exact problem. However, the replacement tire was not in stock and would arrive the next day. I shared that that timing did not work for me as I was leaving for vacation for 10+ days. So they offered to plug the tire to get me home or offered me a ride home (and for me to leave the car) and pick up my car upon my return. I opted to have the tire plugged so I could finish a few errands before I left town. Made appointment for the new tire installation - when I returned to town. Arrived for my appointment....quickly installed my tire....on my way! Thank you for being professional and prompt!! Gave this new BMW owner a very positive experience! More

Service is a joke Terrible customer service. They seem to dazzle you when you buy the car, but once you sign on the dotted line, don't expect anything but disappointmen Terrible customer service. They seem to dazzle you when you buy the car, but once you sign on the dotted line, don't expect anything but disappointment. I absolutely will NOT be a repeat customer of Sam Swope. I was mislead when I purchased the Wheel and Tire Protection Warranty Plan, so now I sit with a pothole-damaged rim with absolutely no backing from them. If I wanted this kind of service, I would have gone to Kia! Next time I'll give Audi my business. I wish I would have a year ago! More