BMW of Louisville

Excellent service Had the X53d in for airbag recall, engine light and oil change. Easy online appointment setup, got follow up call to reschedule for the airbag parts Had the X53d in for airbag recall, engine light and oil change. Easy online appointment setup, got follow up call to reschedule for the airbag parts to come in. Edwin the service advisor had my loaner car (530i ) ready when I got there. Later called with updates on the work and the status. Prices for service was reasonable, they have coupons on their website. Overall a smooth experience. More

Great experience buying used car The staff was very professional, knowledgeable, and not pushy at all. Working with Royce Donovan from the sales department was amazing, he did a great The staff was very professional, knowledgeable, and not pushy at all. Working with Royce Donovan from the sales department was amazing, he did a great job showing the features of the BMW X3 and made me feel comfortable and informed throughout the process. The finance department was also very efficient and helpful providing all the necessary information. Overall, I would highly recommend this dealership and would definitely consider buying here again in the future. More

easy tire replacement 2 nails in tire, run flat works great, quick stop at dealer for replacement, in and out in 1.5 hrs with no appointment and a car wash too boot. Thanks 2 nails in tire, run flat works great, quick stop at dealer for replacement, in and out in 1.5 hrs with no appointment and a car wash too boot. Thanks More

Excellent Purchasing Experience Great purchasing experience with professional, helpful representatives. After my initial email of interest through CarGurus, I promptly received an e Great purchasing experience with professional, helpful representatives. After my initial email of interest through CarGurus, I promptly received an email from Miles Best, Sales Manager, inviting me to schedule a test drive. The car was ready as promised and Zach Eedy was a knowledgeable and patient Customer Advisor. I ended up buying an even better model at a very reasonable price. Miles Best made a couple of calls to secure a terrific financing rate for me. Excellent communication throughout the experience - email, text, phone to answer my questions. Miles and Zach were personable and willing to go the extra mile to make sure I was happy with every aspect of the purchase - even working beyond closing time on both visits. I live 100 miles from this dealership and it was worth the drive. More

Highly Professional Personnel From the time we drove in to service bay with our X1 , there was respect and urgency for us. They knew our time was important, the loner auto was bran From the time we drove in to service bay with our X1 , there was respect and urgency for us. They knew our time was important, the loner auto was brand new and ready to go. Outstanding personnel working on our car, Mr. Mark Morales was outstanding, he explained all the items that were going to be done, and the time it would take to finish. Thank you. More

Service at BMW Louisville Nothing but the best service from this group!! Shon is the best service advisor I have dealt with in my car buying/servicing life!! Thanks BMW of Lo Nothing but the best service from this group!! Shon is the best service advisor I have dealt with in my car buying/servicing life!! Thanks BMW of Louisville for continually raising the bar!! More

Great team and service Had a great experience with David at BMW Louisville. Patient, informative and friendliest car salesman I have had the opportunity to deal. Recommend t Had a great experience with David at BMW Louisville. Patient, informative and friendliest car salesman I have had the opportunity to deal. Recommend to anyone and definitely go back to see David. More

Service at BMW of louisville I recently brought my 2016 M3 for routine maintence. Edwin Thomas was my service advisor. Edwin, as always provided the highest level of service that I recently brought my 2016 M3 for routine maintence. Edwin Thomas was my service advisor. Edwin, as always provided the highest level of service that I have come to expect from BMW of Louisville. I have purchased numerous BMWs over the years from this dealership, primarily because of the confidence I had in the high quality of service offered by Edwin Thomas. More

Terrible customer service! This is the 2nd time my husband has tried to purchase me a new BMW from this dealership. It seams like they try not to sell a car. I looked up the web This is the 2nd time my husband has tried to purchase me a new BMW from this dealership. It seams like they try not to sell a car. I looked up the website and noticed Miles Best, a manager that my husband used to work with from another dealership. He called him personally and he informed him that he was just promoted to new car sales mgr. He said this is your lucky day cuz my 14 335xi lease is up and that I needed a new car. He was gone that day but my husband informed him that we only had a few hours to test drive a car and asked him to set up a salesperson to help. He told us to ask for Jeff Bricker. My husband even called Jeff and asked him to have the cars ready for us because our time is short. When my husband arrived, 1 hour later, Jeff had picked up another customer so Miles sent him another salesperson named Rick. My husband test drove 2 cars and then I went up there the same night after work to test drive them. Built a 440XI online and told my salesperson Rick what I wanted. He told my husband he would run a locator and call back soon. My husband never heard back from either one of them. He even went to turn in my old lease 3 days after their last conversation and said hi to both Rick and Miles, they just made small talk and never said a word about the new BMW. So for the 2nd time in 4 years my husband purchased me a new BMW from a Different Dealership. We had to go to St Louis at Autohause BMW. If you want a great price up front with no games, ask for Brett Midgley. We had a price within 30 minutes. A month after my husband first contacted BMW of Louisville Miles & Rick, still haven't received a call. More

Great, but ... I took delivery of a 2016 BMW 328i sedan back in October, 2016. It was an enjoyable purchasing experience. My sales rep., Lawson McSwain was quite kn I took delivery of a 2016 BMW 328i sedan back in October, 2016. It was an enjoyable purchasing experience. My sales rep., Lawson McSwain was quite knowledgeable & helpful thru the process. I expect to buy other cars from this dealership. Since then I recently brought the car in for service. It was my first experience with the service department. Shon Weathers, my service advisor was knowledgeable, helpful, & answered all my questions. Unfortunately, due to their computer system they were not able to complete the service until the next day. I had a loaner car. So, that was okay. When I picked up the car the next day, all services had been performed to my satisfaction except the car had not been washed as promised. Their car wash equipment was not working. I experienced friendly, knowledgeable service personnel. More