BMW of Hudson Valley

When I brought in my 2009 BMW 5 series for service I was greated by Joanna who was extremely friedly and helpful. She offered me a vehicle to use (which I did not need) and explained to me in detail what wo greated by Joanna who was extremely friedly and helpful. She offered me a vehicle to use (which I did not need) and explained to me in detail what would be done to my vehicle and how much it was going to cost. She also stated that if they found anything else wrong with the car that she would call first and explain everything to me prior to fixing it. She also promised me that the car would be done by the end of the day which it was. She actually called me when the car was ready to be picked up. She even had the car washed for me. I was extremely pleased with the way I was treated during this visit. More

I received exceptional service at my last appointment while dealing with service advisor Joanna Zammiello. She was very responsive to my questions when I asked about the need to replace my roters when I while dealing with service advisor Joanna Zammiello. She was very responsive to my questions when I asked about the need to replace my roters when I had my brake pads changed. I specifically go to and have all my service performed at BMW of the Hudson Valley because I can trust that I am receiving the very best advice for the care of my vehicle. More

I would wholeheartedly recommend BMW of the Hudson Valley as a wonderful place to buy a car and/or have it serviced. Joanne Holmes has provided excellent service to me every time I have had my car serviced as a wonderful place to buy a car and/or have it serviced. Joanne Holmes has provided excellent service to me every time I have had my car serviced at this dealership. She provides me with a loaner car, listens carefully to me when I describe the problem I am having, stays in contact with me about parts availability and the time the repair will be completed. My service experience at BMW of the Hudson Valley is always a pleasant one due to the professionalism of Joanne Holmes and the rest of their team. More

Recently I had the misfortune of having a rear wiper Recently I had the misfortune of having a rear wiper assembly torn off at a local car wash. They ordered the parts from Hudson Valley BMW and we Recently I had the misfortune of having a rear wiper assembly torn off at a local car wash. They ordered the parts from Hudson Valley BMW and were going to install it for me. The car wash personnel and I felt that it was a much better idea for BMW to do the installation. I called the dealer and was quoted a very reasonable price and was asked to call a few minutes early to be sure a technician could assist me immediately. I did what was asked and was told to bring the vehicle right in. When I arrived, the service receptionist took my information, asked me to have a seat and help myself to a cup of coffee. The vehicle service was completed before the coffee was done. It was done quickly, professionally and to my convenience. Over all this was a wonderful experience with the Hudson Valley BMW service department. More

My experience with Hudson Valley BMW is excellent. First , Tim Tamsen in sales, when he tells you the price of the automobile, it really is the purchase price without hidden fees and without a high presssur , Tim Tamsen in sales, when he tells you the price of the automobile, it really is the purchase price without hidden fees and without a high presssure sales approach. When the veicle is picked u Tim then takes as much tme as necessay to explain and show you how to operate the featres on the vehicle. Then there is Joanna in service. When I schedule my vehicle for service I receive a loaner vehicle brought to me which is at least as nice as my vehicle, all the maintenance is done and then some, and my vehicle is returned when promised. More

I enjoy visiting this dealer they are excellent and its like coming home and the service they provide is unparalled. They are by far the best like coming home and the service they provide is unparalled. They are by far the best More

From the moent I walked in I was greeted right away with From the moent I walked in I was greeted right away with a smile. I was asked how could I be assisted. I was then met by the service representativ From the moent I walked in I was greeted right away with a smile. I was asked how could I be assisted. I was then met by the service representative once again with a smile and asked to have seat. I was then asked how can BMW be of service. I explained that the service light came up on my car. I was then asked to explain what the message said. Joanne (service rep), wrote everyting down and ten repeated everything i described. I was then asked if i required a loaner car. I said yes and within a few minutes a car was waiting for me. I was then called a few hours later by Joanne to explain what my vehicle required. I was asked after if i understood everythnig and if I needed any further explaation. I was then told how long it would be for me car to be ready and they would call again once completed. My car was to be ready the next day and I was told that the loaner was mine until my car was ready. The next morning I recieved a call from Joanne and was told my car was ready. When I walked into BMW i was once again greeted with smiles and Joanne saw me and came up to me right away. I was asked if everything was OK with the loaner and I said yes. Joanne then went over in detail all the work that was done to my vehicle and if I had any questions. I was given my keys and was thanked for using BMW of the hudson valley. When I got to my car i noticed it had been washed (that was very nice). There was a thank slip in my car as well. The service light was off and the car ran perfect. This was truely the best experience I have ever had at a service center. Thank you BMY of the HUDSON VALLEY More

I have found this dealership to be experienced, efficient and prompt. All calls are dealt with in a friendly manner and questions asked in a thorough and positively probative manner. Love the pick up servic and prompt. All calls are dealt with in a friendly manner and questions asked in a thorough and positively probative manner. Love the pick up service for servicing. All in all amuch more pleasant experience than our other BMW dealership. More

I went there for the collision damage to be repaired. From the start, Randy Fowler was efficient, friendly, and determined to do the best work for me and my car. She rejected a used part (a passenger si From the start, Randy Fowler was efficient, friendly, and determined to do the best work for me and my car. She rejected a used part (a passenger side door) that was itself damaged, instead ordering a new door from Mercedes. Randy kept me informed at all times, making certain the work was done exactly the right way. My car was returned to me in beautiful shape: everything repaired perfectly and the car cleaned and waxed to near-new condition. I am a very happy customer and would recommend her and BMW of the Hudson Valley to anyone. More

Its a great feeling when you are greeted by Nikki and she knows just what to do for your problem. Overall service has been excellent. Never a problem. So far. :) Brian McMurrough knows just what to do for your problem. Overall service has been excellent. Never a problem. So far. :) Brian McMurrough More