BMW of Hudson Valley

I recently brought my car in for auto body work. Not only was my car ready when promised but they actually touched up other scratches that had nothing to do with the accident. In addition they detailed only was my car ready when promised but they actually touched up other scratches that had nothing to do with the accident. In addition they detailed the entire car, in and out, including the trunk! The car came back to me in showroom condition. The work was immaculate. Dennis, who manages the auto body department was always courteous and pleasant. He did all the communication with the insurance company so I didn't have to. And he set up a car rental for me. When I dropped my car off, the car rental place was there waiting for me. I left feeling well cared for, that I really mattered to them. They are such professionals. Getting your car repaired is not always pleasant. For me, it was. More

I have owned 3 BMWs from BMW of the Hudson Valley. Each of those vehicles was routinely serviced by BMW of the Hudson Valley. On every occasion Phil and his team of professionals treated me with respect a of those vehicles was routinely serviced by BMW of the Hudson Valley. On every occasion Phil and his team of professionals treated me with respect and concern for my service and transportation needs. When necessary a clean low mileage BMW loaner vehicle was provided and my BMW was returned with the service properly performed and cleaner than when I turned it in. If the the availability of BMW parts was anticipated to be an issue my appointment was appropriately scheduled or alternate transportation was provided to me. My long term experience with BMW of the Hudson Valley has been superlative from sales to service. Sincerely, Alex N. Fishkill, NY More

Very disappointed w/the reliability and quality of the 2007 BMW 328i. W/only 18000 miles a major electrical problem, as experienced, should not happen. This is the 3rd electrical component issue I have ex 2007 BMW 328i. W/only 18000 miles a major electrical problem, as experienced, should not happen. This is the 3rd electrical component issue I have experienced. I am not at all satisfied w/the BMW product. More

I brought my BMW X5 in for body repair and I was extremely satisfied with the personal service and the quality of work. I dealt with Randy Fowler and she kept me informed during the entire process. extremely satisfied with the personal service and the quality of work. I dealt with Randy Fowler and she kept me informed during the entire process. The work was truly impressive, as I stated when I saw the car and that it looked as good as when I purchased the car. I would recommend highly their quality of work and they finished it on the day that is was supposed to be done. I am been also impressed with the service department at the dealership, especially Nikki and Joanna. This was the first time that I used the auto repair department but I can see that the training at this dealership is top notch. I won't go on any further as you will think that I am making this up but I am not...this is a true account of my experience there. Peter Angarola More

Getting your car serviced can be an unpleasant experience but NEVER at BMW of the Hudson Valley. From the initial phone call to make the appointment to picking my vehicle up, it is always a professional and but NEVER at BMW of the Hudson Valley. From the initial phone call to make the appointment to picking my vehicle up, it is always a professional and positive experience. Thanks to all the employees and all they do day in and day out to make their customers happy. More

My husband and I had a positive experience at Hudson Valley BMW. We received an extremely informative test drive from Tim and recommend him to anyone who is interested in owning a first time BMW. They a Valley BMW. We received an extremely informative test drive from Tim and recommend him to anyone who is interested in owning a first time BMW. They are willing to work with you on competitor's prices. Thanks HV BMW! More

Friendly, professional service. Determined to provide a superb customer experience. Easy to schedule service appointments. Nice new loaners available when needed. Attractive, comfortable waiting area with superb customer experience. Easy to schedule service appointments. Nice new loaners available when needed. Attractive, comfortable waiting area with complimentary beverages, HD TV, and magazines. More

I have had auto body work done by this dealership that I was very pleased with. The service team is always professional, friendly and informative. was very pleased with. The service team is always professional, friendly and informative. More

I received an appointment for service in a very reasonable amount of time given that I requested a loaner vehicle. I was told exactly what needed to be serviced and given a written report on the c reasonable amount of time given that I requested a loaner vehicle. I was told exactly what needed to be serviced and given a written report on the checks that were done on the vehicle while it was serviced. More

I bought my pre-owned 2007 X3 at this dealership but never had it serviced there. It has had an intermittent "service engine soon" issue since I've had the car (more than 2 years). I have taken my car never had it serviced there. It has had an intermittent "service engine soon" issue since I've had the car (more than 2 years). I have taken my car to two different dealers several times, but this dealership was the first one that fixed it. After that and a fuel injector cleaning, my car has never run better. AND... they took my car the same day I called! More