BMW of Hudson Valley

This dealership has the most air-headed people I have ever dealt with. The knowledge they have is comparable to a first grader in class after Christmas break . Not one person there has an answering machi ever dealt with. The knowledge they have is comparable to a first grader in class after Christmas break . Not one person there has an answering machine, so they are "busy" every time someone calls. The service department mis-books appointments and should have a translator on hand to explain what words those letters make up in the instruction manuel. These people want nothing to do with you after you purchase a car from them and CAN NOT BE TRUSTED. Do yorself a favor and stick with the factory dealers, like the one in NYC. This means a bit more deposit and money, but WELL worth it. Hey Bmw of the "HUDSON Valley up in the middle of no where," still, I have to say that you guys are the best bunch of high school dropouts out their making a living. Thank You More

The last service visit I had to Hudson Valley BMW showed a tremendous improvement over previous times. If I were to rate previous visits I'd have to rate them very poor. The mechanics they had working there a tremendous improvement over previous times. If I were to rate previous visits I'd have to rate them very poor. The mechanics they had working there and the condition they returned my car was not up to Kia standards. I've had 3 *very* bad experiences with their service department and only 1 good one. <br><br>The place has been completely remodeled and new mechanics hired. Hopefully all my service visits will be as good as my last one. But with 75% of service visits ranking very poorly, I cannot rank them higher than a 2 right now. <br><br>Oddly enough, the service department has very nice, friendly, people working there. It's a shame the mechanics, at least in the past, were not fit to work at Pit Stop. More

Sales department is not knowledgeable and not great to deal with overall. They are great at avoiding eye contact and looking busy.<br>Service department has messed up more than a few simple repairs. Such deal with overall. They are great at avoiding eye contact and looking busy.<br>Service department has messed up more than a few simple repairs. Such as replacing dead window regulators. I had to turn right back around when the "fixed" window broke again due to being put back together badly. Also they are not really sure how much only to put in your car after oil service -- missing about a quart once. Overall, its a dealership trying to make the most out of good location but just not BMW caliber. More