BMW of Hudson Valley

rc1dmd (9/30/10): I had a similar experience; I rc1dmd (9/30/10): I had a similar experience; I brought in my car because of an intermitent radio signal; which I've been told sounds like a short rc1dmd (9/30/10): I had a similar experience; I brought in my car because of an intermitent radio signal; which I've been told sounds like a short circuit ( the audio comes and comes intermitently, I am able to unpair/pair cell phone). I was charged for the diagnosis, which I did not mind, but received a lousy reason as to why there's a faulty audio signal - they basically tried to blame me, saying that the radio was dirty bla bla bla. I use the radio normally, on/off and listen to my ipod through the auxilary. Service cleaned the radio and it was working when I left the dealer, but was told "it might malfunction again" at which point I would need to buy a new radio. And surely, within a week, the audio failed again. Now I do not trust this dealer anymore, especially after reading your [rc1dmd] review; the radio diagnostic sounds like a developing pattern is misdiagnoses. More

I brought the car in to have a diagnosis done on the radio's reception among other items. They told me I needed a new radio. I bought one and put it in myself and the radio still had no AM reception. radio's reception among other items. They told me I needed a new radio. I bought one and put it in myself and the radio still had no AM reception. I went back for them to try and diagnose the real problem and was given multiple excuses all ending with them wanting more money. This dealership has been difficult to deal with on multiple occasions and anyone looking to buy a new or used BMW would be wise to go elsewhere! They wanted nearly $3000 to fix 3 or 4 items before the car could pass inspection. I had the work done somewhere else for $750. More

Truely the worst experience I have ever had in trying to buy a car. The out right say if you don't buy from them you are in the back of the line for service. There attitude was horrible there inventory horr buy a car. The out right say if you don't buy from them you are in the back of the line for service. There attitude was horrible there inventory horrible (at least for new cars) On a scale of one to ten they are a zero. More

Customer Service STINKS. This dealership STINKS. Service they perform STINKS. Repairs are poor, incomplete, and no one checks to see if all work is performed properly before returning car to you. Service they perform STINKS. Repairs are poor, incomplete, and no one checks to see if all work is performed properly before returning car to you. Further, they expect you to wait around half the day while they "repair" your car. And they won't let you have a loaner car unless your repairs take longer than half a day. Recommend dealing with another BMW dealership anywhere so you can experience the kind of BMW service that BMW owners deserve. This place is a waste of time for busy people, or for anyone for that matter. More

Misleading, infantile, unprofessional best describes this dealership. Long story short, I bought a used 740il that was according to BMWHV was "ready to go." They even supplied us with the official BMW servic dealership. Long story short, I bought a used 740il that was according to BMWHV was "ready to go." They even supplied us with the official BMW service records. We asked them to make sure they test drive the car before we come up to get it and to run it through the shop to make sure it truly was ready to make a 500 mile trip. They said sure, no problem. They told us all set, "ready to go." We set out for a 480 mile ride to pick up the car and after a 20 minute ride around the block the car starting squealing like a dog that had been hit by a car. Turns out the car needs a new PCV valve. Anyone who can hear could have taken the car out for a drive and found the problem in 20 minutes - no rocket science needed. BMW of the Hudson Valley said it would cost us $1,200 to have the repair made due to the location of the PCV valve and the delicate nature of the composite intake manifold. We refused to pay for something they should have caught before we drove up to pick up the car. BMWHV now refuses to return our deposit on a car they have now sold off. Do not trust these people. They have no regard for your time and effort nor do they accurately represent their products. More

I took my BMW X5 for repairs. When I took my vehicle in my fuel gaugewas working fine but when I went to pick up my vehicle it was not working properly. They damaged it while they were working on my car an my fuel gaugewas working fine but when I went to pick up my vehicle it was not working properly. They damaged it while they were working on my car and didn't have common courtesy to fix it. Instead they gave me a price on how much it would cost me to fix it. Why should I pay for a repair that they caused while working on my car? It was the worst experience I've had with a dealership meanwhile I'm paying more than any other dealership I've gone too. It goes to show you don't always get what you pay for. Here I am paying a lot and having the worse experience ever. They have no intergrity and I don't even know how they keep customers. They are nonprofessional,overpriced and have horrible service mechanics. My car will never go back there for repairs! More

As an owner of an auto repair facility for 35 years how these people are still in business is beyond me. I brought a vehicle in for "BMW diagnosis" after rebuilding the tranmission and having a shifting er these people are still in business is beyond me. I brought a vehicle in for "BMW diagnosis" after rebuilding the tranmission and having a shifting error code. They had the car for about 40 minutes and called us to say that the trans had to be replaced and would I like to purchase one from them, I declined and went to pick to up the car only to be presented with a $260 diagnostic fee ( which being in the business I know is absolute thievery) but they insisted so I had to pay it to get the customer's vehicle back. After 2 phone calls to other BMW techs elsewhere I found out that the issue was a external switch which they had in stock! I confronted them about their MIS-DIAGNOSIS and they couldn't care less. I hope that BMW corporate reads this...The former owner of this BMW dealership location went to prison for bank fruad I believe...... you would think that BMW would really scrutinize any new franchisee, I guess not. It's sad that people in this area have no one they can trust their BMW's to. Because of this I refuse to personally buy any more Bimmers ( I've owned 7) but no more. More

this dealership was the worst exp. i've ever had! they treated my vehicle and my time as if i was having a yugo repaired... they dropped the ball with my warranty issues. it took this dealership 1.5 month treated my vehicle and my time as if i was having a yugo repaired... they dropped the ball with my warranty issues. it took this dealership 1.5 months to repair a problem that should have only taken 20 minutes!!!!! More

I WILL NEVER BUY ANOTHER BMW OR TAKE ANY CAR TO HUDSON VALLEY BMW. THEY HAVE A DO NOT CARE. THEY LIE ABOUT WORK DONE ON A CAR, IT WILL COST YOU THIS AMOUNT, SAY NO, AND THEN THEY CALL YOU UP IN AN HOUR WI VALLEY BMW. THEY HAVE A DO NOT CARE. THEY LIE ABOUT WORK DONE ON A CAR, IT WILL COST YOU THIS AMOUNT, SAY NO, AND THEN THEY CALL YOU UP IN AN HOUR WITH A LESS PRICE. THE SHOP WORK IS JUST BAD, I HAVE ALWAYS OWNED BMWS. I HAVE A 745LI AND A X-5. NEXT YEAR I AM TRADING IN BOTH TO GET AWAY FROM THEIVES AND POOR CLASS PEOPLE. BMW COMPAY HAS GONE TO HELL WHEN THIS IS HOW SHOPS WORK. LOOK FOR ANOTHER BRAND. More

I went before buying a '01 330 from a chevy dealership just to see what they had. It was 7pm on a friday, so props to them for even talking to me when it was quittin time. I soon found out though that i just to see what they had. It was 7pm on a friday, so props to them for even talking to me when it was quittin time. I soon found out though that it was because they wanted to sell me on a NEW car. What the hell is wrong with people??? If I wanted a new car, I would have gone to them in the first place. The guy didn't seem to know as much about BMW's as I did. I will have to have my warrantee work done there anyway which makes me shudder. It's almost worth the drive to white plains. More