BMW of Hudson Valley

I recently purchased a used car from BMW of Hudson Valley and was very pleased with the customer service I received. From the moment I started looking at used cars in the lot until driving off in the car of and was very pleased with the customer service I received. From the moment I started looking at used cars in the lot until driving off in the car of my dreams I was impressed. I had looked at other dealerships but walked away feeling indecisive at the selection of used cars with high miles and standard features. Something about this car caught my eye. I don't know if it was the low price and low miles or the fact that the car was loaded with features like a premium sound system, touch-screen voice-guided navigation system, rear-view back-up camera, wine red leather seats, and hands free blue tooth phone system. This car provides the perfect balance of power and fuel efficiency. The only thing I have to worry about is to remember to look at the speedometer from time to time because it rides so smoothly that I forget how fast I'm going. The sales team was great. Zee spotted me out on the lot and helped me through the whole process. He was very knowledgeable about the car and showed me how to operate all the special features. I didn't think I would be able to get the car because, to be honest, I don't have good credit. But he reassured me that it would work out. Zee introduced me to the finance manager, Jeff, who worked his magic and made it happen. Jeff even got me a comprehensive 5 year/100,000 mile warranty. While they worked on getting everything set up so I could drive off that day, the General Manager, Anu, gave me a ride to the Galleria so I could grab a bite to eat. When I got back they had my license plates ready and the car was cleaned and detailed for me to drive off into the sunset. More

Was very happy with the customer service as well as with the sales representative. They took their time with everything and were extremely helpful. I am very glad that I bought my new car there. the sales representative. They took their time with everything and were extremely helpful. I am very glad that I bought my new car there. More

This dealer I would stay away from. two purchases and the first purchase where I was lied to about what was delivered I blew off to an honest mistake. Second car - was a total nightmare of deceit and li the first purchase where I was lied to about what was delivered I blew off to an honest mistake. Second car - was a total nightmare of deceit and lies. So bad I traded te car in and purchased another brand - it disgusted me that length. My humble opinion is to stay away. More

They sold me a new x5 that knowingly had problems without disclosing it had problems until after I took delivery. It took weeks to fix it. I had to report them to Bmw/usa. A year later (today) I brought 2 c disclosing it had problems until after I took delivery. It took weeks to fix it. I had to report them to Bmw/usa. A year later (today) I brought 2 cars in to trade. I had verified trade-in prices from a wholesaler. Hudson valley offered me $16k for my car, my wholesaler offered me 20k on a 2013 Volks TDI which is low book. On my other car, a 12' ML Mercedes Blue Tech, Hudson valley offered me and I quote, a range between 30-33k! My wholesaler offered 41k, which again is low book. I buy about three cars a year and am a savy, educated buyer. Stay away from these greedy guys! Take your business elsewhere! More

Very Clear and honest, friendly. Made the deal happen with no problems. Will request him on another deal and recommend his services to someone else. with no problems. Will request him on another deal and recommend his services to someone else. More

Went in for an oil change came out with a damaged vehicle. Went back in to repair the damage came out with overspray. Avoid this dealership. vehicle. Went back in to repair the damage came out with overspray. Avoid this dealership. More

I was told that the car I was buying had run flat tires and as a result I allowed them to upswell me on tire insurance as run flats are very pricey. Within a month of owning th car I got a flat tire. I cal and as a result I allowed them to upswell me on tire insurance as run flats are very pricey. Within a month of owning th car I got a flat tire. I called my salesman to ask what I should do and he told me I could drive safely for 50 miles. Well, within 2 miles the tire was shredded and I had endangered not only my life, other drivers on the road but my children's lives. Needless to say I did not have run flats nor are they even available for the model year I bought. Not only would the dealership not relplace all four of my tires but they flatly refused to reimburse me for the useless insurance they up sold me to. Awful experience. The worst kind of car salesmen. Love BMW but not this dealership.the only bright note is that the device department is well run and helpful More

Low pressure sales staff (Armando), great prices--recommended. I went to five differen BMW dealerships across two states and Hudson Valley BMW was the most professional of the bunch, and had prices--recommended. I went to five differen BMW dealerships across two states and Hudson Valley BMW was the most professional of the bunch, and had the best prices to boot. More

On my appointment day, I arrived 20 minutes early hoping it would not be a problem. John took me right in and my car in the work shop within 15 minutes and my servicing was done within an hour. it would not be a problem. John took me right in and my car in the work shop within 15 minutes and my servicing was done within an hour. More

I had an appointment for a scheduled "quick" maintenance check. About 1 hour. When I arrived the initial review indicated that I needed to have the rear brakes replaced. I had not scheduled f maintenance check. About 1 hour. When I arrived the initial review indicated that I needed to have the rear brakes replaced. I had not scheduled for a loaner, but the dealer promised they could complete the work in an hour. Not only did they do it in an hour, but they also had time to wash the car! Outstanding. Scott Mehlberg More