BMW of Fort Washington - Service Center

Needed service work done. Aime worked with me through the process. I have a 3rd party car warranty company not related in any way to BMW and BMW helped me through a tough process. process. I have a 3rd party car warranty company not related in any way to BMW and BMW helped me through a tough process. More

Service for 17 m240i with 19' wheels. I am meticulous/obsessive about my vehicles. 4 tires worn out and 2 wheels with bends in them. Dealer 4 wheel aligned, replaced 4 tires and road force bal meticulous/obsessive about my vehicles. 4 tires worn out and 2 wheels with bends in them. Dealer 4 wheel aligned, replaced 4 tires and road force balanced all 4. Even with the bend in wheels the shimmy at highway speed is gone. The vehicle never drove/felt better! Exactly wat I was looking for. Excellent service including new loaner vehicle. Highly recommended. More

see above Service was done promptly and well. Everyone was pleasant and helpful. The cost was less than the original quote. Richard Lanci handled it well for me Service was done promptly and well. Everyone was pleasant and helpful. The cost was less than the original quote. Richard Lanci handled it well for me More

Horrible service experience I went into this dealership for multiple issues with my car. Despite asking them to diagnose my issue and let me know before proceeding to do the work I went into this dealership for multiple issues with my car. Despite asking them to diagnose my issue and let me know before proceeding to do the work they did work and overcharged me for the service. When I discussed this with them instead of trying to concede and keep a customer happy they doubled down and said it was somehow my fault. The issue was not fixed after multiple visits and eventually their incompetence and lack of compassion for their customers convinced me to get rid of my car at a loss!!! Their staff doesn't communicate with each other, they yell and belittle their customers. They don't complete the work to a degree that should come with the "ultimate driving experience". I would never go back to this dealer and will not own another BMW because of my experiences there. More

I met with Hez for a Genius session after I bought a new I met with Hez for a Genius session after I bought a new 2020 X3. i found him to be extremely knowledgeable, nice and patient. I met with Hez for a Genius session after I bought a new 2020 X3. i found him to be extremely knowledgeable, nice and patient. More

I would like to give this dealership a 5 starts For I would like to give this dealership a 5 starts For being one of the best BMW repair facilities around in the Delaware and the Philadelphia area A I would like to give this dealership a 5 starts For being one of the best BMW repair facilities around in the Delaware and the Philadelphia area And they specialize in classic BMWs I was well taking care of And welcomed my car was repaired right at first time not like other places I have been . I was giving brand new loaner with less than 3k Service writer and techs and cashier ....all were nice and They greet you when you come in ... I wanna thanks all the following peoples My service writer Santo , my technician Jose ,my dispatcher Ed ,my call follower for the update of the repair Joe ,the parts guy Bobby ,and techs who's greeted me Dave & Giuseppe they were good too and Ben the senior operational advisor.and detail guy Gregory and finally Brittnay & Leonard. And this review you may ask Not a fake or I got paid to put it on this site this is 100% accurate and the name I got from their page all the peoples who greeted me . Thanks for the best service ever you made me proud. Love my 1987 BMW 325e (E30) More

DO NOT GET YOU CAR SERVICED AT WEST GERMAN BMW! I normally do not take my car to West German for service, but chose to this time for proximity…I will definitely not make this mistake again. My 201 I normally do not take my car to West German for service, but chose to this time for proximity…I will definitely not make this mistake again. My 2018 BMW X1 with 24k miles went in for routine maintenance. My Service “Advisor” (if you can call him that) called me to tell me that my front brakes needed to be replaced, which was shocking. After I questioned the fact that the brakes needed to be replaced at such a low mileage, my Advisor began to insinuate that the brakes needed to be replaced based upon the way I drive my car (i.e., with a heavy foot). I use my car for my daily commuting, which is all highway. Additionally, I have travelled from Philly to Pittsburgh ten times and from Philly to Boston three times since I leased my car. Therefore, the likelihood of me actually burning through brake pads in 24k miles is completely ridiculous since 90% of my driving is highway. If such driving caused such a need, the only legitimate answer would be that BMW is now making inferior brake pads. Furthermore, for the past 10 years I have leased other BMWs, including two 3-series and one X3 and have never had to replace brake pads on any cars even when driving into the +40k mileages. It is interesting to note that this is the first model year BMW that I have leased since BMW removed brake pads from their included maintenance plan. Coincidence - I think not! One thing to keep in mind about WG is that they told me I needed to replace my brake pads at 4/32”, when the PA state inspection limit is 2/32”, which I found out later. While I appreciate WG notifying me that my brake pads were worn, WG was completely deceptive and deceitful by indicating the brake pads needed to be replaced now. WG did not mention that I was still above PA DOT’s limit and that I could get many more months or even of year of life out of the existing brake pads. Doesn’t sounds like a good Advisor to me. After my Advisor reiterated that I needed to get the new front brake pads in order to continue to drive safely, I gave in and told him to do it. Three hours later, he gave me a call to tell me that WG would need to keep the car overnight because they needed to order a new brake line that was leaking. Turns out the brake line hose that was leaking was connected to the exact brakes that he told me needed new brake pads. Sounds like just a coincidence, right? When I questioned my Advisor about this coincidence, he was not willing to respond and constantly said they were unrelated. He then belittled me multiple times, acted as if I did not know anything, and said, “Do you even know the way brakes work?”. After multiple times of trying better understand the situation, it was clear to me that he was not going to listen to me or even answer my questions. So what did this event tell me about WG service department? 1) They will find something requiring of service that is not covered under the included maintenance plan to make more money. 2) They will be deceitful and not tell you the full truth in order to get more money from you. 3) When you have questions or disagree with their opinion, they will belittle you, ignore your comments, and still force you to pay. Do yourself a favor and take your service needs to Thompson BMW or BMW of Devon, because West German is just going to steal your money. More

Send Help...or Stay Away! I took my BMW in for my scheduled service on Monday morning. When I arrived I wasn’t greeted or welcomed by anyone. I could understand if it was busy I took my BMW in for my scheduled service on Monday morning. When I arrived I wasn’t greeted or welcomed by anyone. I could understand if it was busy but at 9:30 in the morning the AM rush was gone. Thirty minutes after I arrived I was out the door, later in the day I was called with a follow up on what my car needed. During the conversation I inquired about the tire service plan I purchased when I leased my car. the service guy answered my question then I asked for a copy of the service plan. He told me he’drequest a copy for me. Later when he called to tell me the car was ready I asked if he was able to get the service plan we discussed earlier. He stated he was working on it. Three hours later when I arrived to pick up my car, there was no document for me as we discussed. When I inquired about it was instructed to go over to the finance department. The woman at the front desk was very sweet and asked how she could help, when I told her what I needed she went back and talk to the two gentlemen in the finance department and later came back out asking for my email address telling me that they would send it over immediately once they had my email. Here we are 36 hours later and I still have yet to receive the document I have now requested at least six times I’m not sure what the problem is with this dealership. I also noticed there was a used M550 on the lot according to their website so I inquired about that vehicle when I was in the showroom. I was told the sales manager had that vehicle and it wasn’t there. Much to my surprise nobody asked if I would like to come back to see it. I don’t proceeded to walk around the show room and lots for additional 25 minutes and much to my surprise not a single sales rep came out and asked if they can help with anything. To say it was a disappointed would be a complete and total understatement. More

Careless This dealership has damaged & or soiled my expensive luxury car nearly every time i’ve been in for service. Very careless when handling other people’s This dealership has damaged & or soiled my expensive luxury car nearly every time i’ve been in for service. Very careless when handling other people’s property. Would never have expected this based on the online reviews. Hmmm. More