BMW of Fort Washington | Page 6

Ben is attentive, knowledgeable, patient, prompt, courteous, empathetic, thorough, reliable, respectful, professional, efficient, responsive, honest, friendly, and solution-oriented. courteous, empathetic, thorough, reliable, respectful, professional, efficient, responsive, honest, friendly, and solution-oriented. More

Nico was professional polite and now a friend. Gave us great service and a great deal! Gave us great service and a great deal! More

Outstanding service and experience. Dave Reedman was wonderful to work with. Cannot recommend highly enough! Dave Reedman was wonderful to work with. Cannot recommend highly enough! More

Ben was a great driver. He dropped me off and picked me up after the car service was completed. Thanks Ben! He dropped me off and picked me up after the car service was completed. Thanks Ben! More

GREAT experience working with NICO! A professional, caring, individual that knows his craft and values his customer. Nico provides customer service at the highest level! A true pleas A professional, caring, individual that knows his craft and values his customer. Nico provides customer service at the highest level! A true pleasure working with him. More

GREAT experience working with NICO! A professional, caring, individual that knows his craft and values his customer. Nico provides customer service at the highest level! A true pleas A professional, caring, individual that knows his craft and values his customer. Nico provides customer service at the highest level! A true pleasure working with him. More

Following a frustrating service experience my wife had, I left a review expressing our concerns. We were subsequently contacted by the General Manager, Jim Kostack. Jim showed genuine concern about our feedb left a review expressing our concerns. We were subsequently contacted by the General Manager, Jim Kostack. Jim showed genuine concern about our feedback, which meant a lot to us as long-time customers who have purchased several vehicles from BMW of Fort Washington. To his credit, Jim invited me in for a conversation, and we spent time discussing what happened. He was receptive to my concerns and took them seriously. Rather than dismissing the situation, Jim looked into the issue thoroughly, speaking directly with the staff involved. Jim exceeded my expectations by taking meaningful action to help ensure that similar situations don’t happen again—not just for us, but for future customers as well. Additionally, he refunded part of the payment for work that, while possibly recommended, was not necessary and may have been misrepresented. I want to sincerely thank Jim for stepping up, doing the right thing, and going the extra mile to make things right. His professionalism and commitment to customer satisfaction were far beyond what I expected. More

Nico is a true and honest professional. His information was spot on and his experience in the auto industry shines through. I recommend him to anyone purchasing a new or used auto!! His information was spot on and his experience in the auto industry shines through. I recommend him to anyone purchasing a new or used auto!! More

Ben, thank you for your great service. You did an awesome job. I really appreciate it. The service you provided was excellent You did an awesome job. I really appreciate it. The service you provided was excellent More

Nico was very responsive and easy to work with Great experience working with Nico at BMW Fort Washington. experience working with Nico at BMW Fort Washington. More