BMW of Fort Washington

Nico did a nice job working with me and my family to get into a new car. Happy with the experience into a new car. Happy with the experience More

A Stellar Experience: BMW of Fort Washington and the Unparalleled Anna Ostrovsky My recent car purchase at BMW of Fort Washington was nothing short of outstanding, and it was all thanks to the truly Unparalleled Anna Ostrovsky My recent car purchase at BMW of Fort Washington was nothing short of outstanding, and it was all thanks to the truly stellar performance of sales agent Anna Ostrovsky. Having never owned a BMW, I walked in curious about the M series. Anna's approach was immediately impressive: she expertly guided me, asking insightful questions and thoroughly explaining the models. She suggested a test drive in an M4 convertible, and I was genuinely shocked by its power, sound, and agility. Anna’s low-pressure, friendly, and helpful demeanor made the decision-making process genuinely enjoyable. She followed up promptly, providing detailed answers and service records, always ensuring my questions were thoroughly addressed. Her commitment to service was evident even when she didn't immediately know an answer; she'd find it and get back to me right away with in-depth information. Once I decided to buy, Anna made the entire transaction incredibly efficient and painless. The option to pay a significant portion online with a credit card (without fees!) was a huge plus for points enthusiasts like me. When I arrived to pick up the car, it was a VIP experience: my new M4, adorned with a big red bow and a personalized "Congratulations" sign, was waiting. Inside, Anna had all the paperwork meticulously organized and highlighted, explaining everything clearly and efficiently. What truly set Anna apart was her personalized touch, like the handwritten thank you card with Deftones artwork—a band we'd discussed days prior during the test drive. This went beyond sales; it was next-level customer service. The entire finalization process, including finance, took a mere ONE HOUR, a truly remarkable feat compared to my past car-buying frustrations at other dealerships. I felt completely respected and that my time was highly valued. Even after the sale was finalized, Anna dedicated another 45 minutes to ensure my phone was connected, apps installed, and every feature of the iDrive system was explained and set up to perfection. She could have easily just sent me on my way, but her dedication to my complete satisfaction was unwavering. My friends, who are seasoned sports car collectors, were stunned by how quick and seamless my purchase was, noting that such personalized, post-sale attention is exceptionally rare. Anna Ostrovsky truly made my experience at BMW of Fort Washington impeccable. Everyone there was friendly, but Anna's commitment to personalized, efficient, and thoroughly enjoyable customer service has undoubtedly secured me as a repeat customer. I'm absolutely loving my new M4—it's a fantastic car! Thank you, Anna Ostrovsky and BMW of Fort Washington, for an A+++, five-star experience! More

Ben is always accommodating and ensures I get to work without missing a minute. Gary was direct and honest with the service needed. Always feel take care of. Best service center I've been to. without missing a minute. Gary was direct and honest with the service needed. Always feel take care of. Best service center I've been to. More

Working with Nico was a game-changer. His deep product knowledge, patience, and commitment to excellence turned a complex process into a stress-free success. A rare talent in sales His deep product knowledge, patience, and commitment to excellence turned a complex process into a stress-free success. A rare talent in sales More

Had a anwesome experience getting my car serviced. Ben was super helpful and the whole time. Ryan and Rich were great as well, and Melany was amazing! The whole team made everything quick and easy. Hi Ben was super helpful and the whole time. Ryan and Rich were great as well, and Melany was amazing! The whole team made everything quick and easy. Highly recommend! More

Brought my car in for service and couldn’t have asked for a better experience. Ben fantastic, sweet, and helpful. Ryan and Rich were both attentive and professional, and Melany was absolutely amazing—warm, e a better experience. Ben fantastic, sweet, and helpful. Ryan and Rich were both attentive and professional, and Melany was absolutely amazing—warm, efficient, and made the whole process feel effortless. They truly go above and beyond. More

I recently had my car serviced and had a great experience from start to finish. Ben was super professional, knowledgeable, and easy to talk to. Ryan, the manager, made sure everything ran smoothly, and Rich from start to finish. Ben was super professional, knowledgeable, and easy to talk to. Ryan, the manager, made sure everything ran smoothly, and Rich was also helpful and courteous. Melany was also extremely professional and knowledgeable on everything I had a question about. It’s clear the team here genuinely cares about customer service. I really appreciate the attention to detail and the way they made the whole experience stress-free. Highly recommend! More

The service department is AMAZING . Thx to Rich .Ryan young . Ben and the whole team. I recommend bmw of Fort Washington to all. Thx to Rich .Ryan young . Ben and the whole team. I recommend bmw of Fort Washington to all. More

thank you Ben, melany, Richard, and Ryan for the wonderful experience today. i recommend this service location to everyone. wonderful experience today. i recommend this service location to everyone. More