BMW of Fort Washington

I am very frustrated with this dealership. I bought a 2022 BMW X4 at the end of June in 2024. I was told by my salesperson that I had NEW tires and NEW brakes and all NEW fluids. On 11/21 I to I bought a 2022 BMW X4 at the end of June in 2024. I was told by my salesperson that I had NEW tires and NEW brakes and all NEW fluids. On 11/21 I took car in to have sensor replaced and was told I need NEW front brakes and an oil change. I was shocked! I sent messages that went unanswered. After weeks, i sent messages again. Finally, I got a call that basically said they could not do anything to help except credit me $500 when I get new brakes. Their cost for brakes are over $1200. The manager had no answers for me, just excuses for why I may need brakes and oil change. I just bought this car less than 4 months before I was told what was needed. I'm upset they they basically said they can't help. This is ridiculous. So much for customer service! I didn't want to give any stars. Maybe I was the wrong race to get the proper care. More

Everything was great service Ben checked next to make sure everything was running ok thanks sure everything was running ok thanks More

All sevice was great at Ft. Washington BMW Ben checked next day to make sure everything was ok thanks Washington BMW Ben checked next day to make sure everything was ok thanks More

Ben and Rich lanci very helpful. i recommend the service department to everyone. also my tech Miguel i recommend the service department to everyone. also my tech Miguel More

Best services and care about the customer satisfaction and really recommended AAA+++ I am recommend BMW Fort whasington and really recommended AAA+++ I am recommend BMW Fort whasington More

What a service department at BMW Fort Washington! As soon as you drop off your vehicle to when you pick it up. First I want to say thanks to Ben Ammar, great personality and really helped me through As soon as you drop off your vehicle to when you pick it up. First I want to say thanks to Ben Ammar, great personality and really helped me through the process. He has been here for over 20 years and it shows. I also want to mention Rich Lanci and Ryan Young for their knowledge and hospitality. It was my first time dropping my parents car off for service, and I am very happy with the experience and can’t wait to tell my friends to bring their cars in to experience what I experienced. More

Great experience at bmw Fort Washington. Dropping my dad 5 series. Ryan young was very helpful. Ben Ammar is the best get e home in IX m60 wow it was the best ride Dropping my dad 5 series. Ryan young was very helpful. Ben Ammar is the best get e home in IX m60 wow it was the best ride More

Ben was very pleasant and I appreciated him taking me home and his conversation about our common interests home and his conversation about our common interests More

June is the best! She answered all my questions and took great of me! I will definitely come for my next purchase!!!! She answered all my questions and took great of me! I will definitely come for my next purchase!!!! More

June Li is best! She helped from beginning to end, everything is smooth, professional, knowledgeable, and very patient. She helped from beginning to end, everything is smooth, professional, knowledgeable, and very patient. More