BMW of Fort Lauderdale

Incompetent or Thieves you be the judge FYI This email was sent to BMW Germany and BMW USA. I got the refund as it was clear to BMW Germany and BMW USA that I was either a victim of incompet FYI This email was sent to BMW Germany and BMW USA. I got the refund as it was clear to BMW Germany and BMW USA that I was either a victim of incompetence or fraud. You be the judge. Avoid this dealership at all costs. I purchase at CPO ActiveHybrid5 from Lauderdale BMW on July 5th 2016 (2013 Model). Prior to going to the Dealership I printed a copy of the Carfax which indicated that the car was first reported as being purchased on July 19th 2013. This being the case, I was led to believe that 1 year and 14 days remained on the original warranty. This combined with the additional 2 year CPO extension would give me 3 years and 14 days. My plan was to purchase an additional 1 Year, which I did, to basically give me a 4 year warranty similar to a new BMW. Based on this I offered the asking price and did not ask for any type of discount. However, when I was signing the papers, I was given a copy of the Carfax and a copy of the window sticker. I was told that the Carfax was verification the car was previously owned by 1 owner, had never been involved in an accident etc.. This turned out not to be the case. A manager at the dealership that originally sold the car had driven the car from April 30th 2013 till it was sold on July 19th 2013. I was then told that the initial 4 year warrant had begun from the earlier date which deduced my warranty by 3 months. This information was never disclosed to me and was not shown on the Carfax. when I questioned this I was told that the Carfax was not accurate. However, they had earlier told me that the Carfax was what they were basing the history of the car on. I do not think it is fair that they can pick and choose what facts are accurate and which are not. I asked for them to extend the warranty to match the Carfax and I was told that this was not something they had the authority to do. I expected that buying a CPO from an authorized dealer would be a trouble free experience. It turned out not to be. I asked to be compensated for the error in their paperwork and this was denied as well. When I initially offered the asking price , with no additional discount, it was because I was happy with the price based on the 3 year 2 week warranty and knowing that I would purchase the 4th year. I would like to either have the missing 3 months reinstated or a proportional refund of its value. The 1 year extension had a value of $3,115.00 and 3 months has a value of $778.75. More

Floyd Glinton and Chris Mutafelija's service is a cut above Floyd and Chris were extremely professional and knowledgeable. What a great team at Lauderdale BMW! We wont shop anywhere else. If you want a quali Floyd and Chris were extremely professional and knowledgeable. What a great team at Lauderdale BMW! We wont shop anywhere else. If you want a quality car and exceptional service visit Lauderdale BMW. More

Excellent customer service and professionalism. I recently visited a BMW in Fort Lauderdale. I was greeted by a gentleman named Blake Staas. Not only was he very professional but also very knowledg I recently visited a BMW in Fort Lauderdale. I was greeted by a gentleman named Blake Staas. Not only was he very professional but also very knowledgeable.He was able to not only get me the 7 series that I was in love with at a great price,but also delivered the car himself the next day. I've never had such a great experience buying your car. I've already recommended him to all my friends and family. I guarantee you when it's time for me to get a new vehicle to be the first person I call. If you're looking to get a BMW and intend on having a great experience look no further. More

Michael is awesome! This is the fourth vehicle I have leased from BMW, and Michael Kolanoski has helped me each time. He is a pleasure to work with. I would highly reco This is the fourth vehicle I have leased from BMW, and Michael Kolanoski has helped me each time. He is a pleasure to work with. I would highly recommend him and Ft Lauderdale BMW to anyone looking for a car. More

Friendly and helpful My wife and I came to this dealership to test drive a car for her. The sales rep, Mike, was great. Very patient, knowledgeable, and willing to work My wife and I came to this dealership to test drive a car for her. The sales rep, Mike, was great. Very patient, knowledgeable, and willing to work with us. Most dealers put the hard push on clients but this sales team worked at our pace and gave us a great deal. Would highly recommend this team and dealership to others! We bought our Honda from Holman Honda and they manager, Gregg, referred us to this dealership. We've been happy with both places! Keep up the great work. More

Nobody beats Lauderdale BMW of Ft. lauderdale I previously leased my first BMW from this dealership and my experience was great. I returned to the same dealership this past week in hopes to exper I previously leased my first BMW from this dealership and my experience was great. I returned to the same dealership this past week in hopes to experience the same level of professionalism. Not only was experience again met with professionalism, but my salesman, Blake Stass, exceeded all of my expectation by getting me the car I so desperately sought. Blake cares about his clients and makes them feel like family. Never was there a time when I felt pressured to purchase a car. Blake focused on my needs and not those of the dealership. I have never enjoyed my car buying experience until I met Blake and his team. More

Real, professional. Just bought a car from Blake Staas and had a perfect experience. Having shopped at all 4 dealers in the area, I found Blake to be the most attentive l Just bought a car from Blake Staas and had a perfect experience. Having shopped at all 4 dealers in the area, I found Blake to be the most attentive listener and a truly professional sales person in the good sense of the word. More

I found Lauderdale BMW most helpful and Honest I shopped at 3 other BMW dealerships and found BMW Lauderdale the most helpful in price and what I was looking for in a car. I shopped at 3 other BMW dealerships and found BMW Lauderdale the most helpful in price and what I was looking for in a car. More

The Talented Blake Staas We recently leased a 3-series from BMW FTL and Blake Staas went above and beyond to accommodate all of our requests. He was prepared, efficient, pati We recently leased a 3-series from BMW FTL and Blake Staas went above and beyond to accommodate all of our requests. He was prepared, efficient, patient, and made our visit extremely productive. He's a true professional in his role and communicated to our family respectfully. Thank you for the pleasant purchasing experience. We are very satisfied with our purchase and the service we received. If we HAD to find criticism, the one thing we would recommend for improvement is the lack of fun freebies and BMW giveaways. In all past car buying/leasing experiences, dealerships commonly provided more parting gifts to advertise their brand (caps, shirts, coffee baskets, stationary, flashlights, first-aid kits, lotions, hand sanitizer, pens, or car accessories, etc). All we got from Fort Lauderdale BMW was a keychain. More

Transaction was smooth and quick Entire transaction of trading in and purchasing was smooth and quick. All paperwork that could be completed before our arrival was done making the ex Entire transaction of trading in and purchasing was smooth and quick. All paperwork that could be completed before our arrival was done making the experience pleasant. More