BMW of Downtown Los Angeles

WORSE DEALERSHIP IN CALIFORNIA I have dealt with many BMW dealerships, As I have owned (3) 7 series. This dealership is THE WORSE DEALERSHIP IN CALIFORNIA. If they have anything I have dealt with many BMW dealerships, As I have owned (3) 7 series. This dealership is THE WORSE DEALERSHIP IN CALIFORNIA. If they have anything in the past in their system they will run your credit without telling you, luckily I had credit alerts. Me and the finance manager signed all the documents on a Monday night be Tuesday mid day they sold the car without my other party even getting a change to get there to sign their part. The dealership closes at 9pm. My other party made it from corona to LA at 6:30 too late they sold the car at 4:30. I WOULD TELL ANYONE DO NOT SHOP HERE. BAD BUSINESS. More

Buy your next car at Nick Alexander BMW with Joe Pinedo My wife and I visited Nick Alexander BMW and met Sales Representative Mr. Joe Pinedo. Our over all visit was pleasantly comfortable and without any s My wife and I visited Nick Alexander BMW and met Sales Representative Mr. Joe Pinedo. Our over all visit was pleasantly comfortable and without any sales pressure. We asked many technical questions and that were answered. We easily test drove several vehicles. We ultimately found the right car from my wife. Our visit was very pleasant and hassle free because Joe Pinedo was the right man for the job, He was knowledgeable and most helpful. We sealed a great deal and drove away happy with our new 2018 BMW 530I.. Again, Thank You Joe Pinedo and Alexander BMW for a job well done!!! More

Amazing car shopping experience I highly recommend Nick Alexander BMW and, specifically, James Piper as your consultant. We knew our dream car, the car we wanted to buy, and James h I highly recommend Nick Alexander BMW and, specifically, James Piper as your consultant. We knew our dream car, the car we wanted to buy, and James helped us to make it true! He searched all the options available for us, did all the paperwork, etc, and he was always honest, helpful, and, of course, professional. What I appreciated the most was that after selling us the car, he spent over an hour (8:30pm already) explaining the functions, buttons, setting our cellphones with the car's system, coding our keys, selecting and saving our favorite music in the car's selections, asking our 9 y/o son's one-million-questions about the car, etc... James was truly nice. Before going to Nick Alexander we visited another well-known BMW site and our experience wasn't as good as it was at Nick Alexander. If you want an amazing car shopping experience, go to Nick's and ask for James Piper. You won't regret. More

Amazed! This is my second time around purchasing! My both experiences have been superb! The entire experience from negotiating to signing paperwork have been This is my second time around purchasing! My both experiences have been superb! The entire experience from negotiating to signing paperwork have been absolutely worth my long drive to Nick Alexander ! I want to Thank Manny Santos for doing such a wonderful job and for his hard work and efforts in making my experience smooth and quick! Most def recommending. More

Leasing of new BMW This was the second time we went to Nick Alexander BMW for leasing of my husbands BMW.. The process was hassle free and both Patric Kim and Henry Yu This was the second time we went to Nick Alexander BMW for leasing of my husbands BMW.. The process was hassle free and both Patric Kim and Henry Yu were excellent with their management. They make a great team. The finance department was hassle free and took no time. We will definitely go back in 3 years. More

Best Service & Sales Departments in the Country! This is my second consecutive time working with Manny Santos (extraordinary client advisor) to get a new car (first one was in May 2015 for a fully-lo This is my second consecutive time working with Manny Santos (extraordinary client advisor) to get a new car (first one was in May 2015 for a fully-loaded BMW 328i sedan) and what can I say...every time I need him to deliver in the clutch, he always does! From Manny to Henry (top-notch sales manager) to Stephanie (super caring lease-end inspector) to Jeff (absolute GREATEST service advisor in the country) & Jonathan (amazing service advisor) even all the way to Monique (most lovable receptionist) & the talented team at Nick Alexander Collision Center, I always feel at home with what feels like family at this point...and I never want to leave this dealership for another one!! They were able to get me into a 2018 430i Gran Coupe which looks and feels nearly identical to my 2015 328i for an UNREAL DEAL and I've never been happier with my car-buying experience!! With the most phenomenal service and sales departments in the country- whether you're looking for or dealing with a new, used, CPO or executive demo BMW- you won't find anyone better or more competent to fill your needs than Manny for sales, Jeff for service and the entire team at Nick Alexander!!! More

I had a great experience working with Marcos Lopez , while buying my first dream BMW. The patience, service and product knowledge was amazing. very happy with my decision to buy here. , while buying my first dream BMW. The patience, service and product knowledge was amazing. very happy with my decision to buy here. More

Great first BMW lease! Just got my first new BMW lease and couldn't be happier with the overall experience. I was referred to Nick Alexander BMW by a co-worker who's leased Just got my first new BMW lease and couldn't be happier with the overall experience. I was referred to Nick Alexander BMW by a co-worker who's leased many BMW's from here. I spoke with Julie Sanders who helped me get acquainted with lease options and within a week I was driving home in one. Julie was so friendly and helpful in finding us a BMW in our price range. We ended up super happy with our 3-Series GT and we never felt pressured to buy right away or sign up for anything extra. I would highly recommend reaching out to Julie and Nick Alexander BMW to any close friends or family that are in the market for a new car. More

Beware Lease Return "Used Tire" Scam! Ever worry what it's going to be like to return your car when the lease is up? Well, if you lease one from Nick Alexander BMW, you really should. Car Ever worry what it's going to be like to return your car when the lease is up? Well, if you lease one from Nick Alexander BMW, you really should. Car dealers aren't known for ethics, but this one seems to have taken things to a new low. After leasing a brand new 5 Series for 3 years, I arranged to bring it back to the dealer and followed all instructions. The car was in great shape, under its allotted mileage and returned 2 weeks early. I headed to the dealer and expected a quick drop off. After all, BMW is all about luxury and customer experience, right? When I arrived, I met the person in charge of inspections and she took a look at the car. After what I thought was a pleasant introduction, her tone turned serious and she started to tell me about how worn the tires are. My response was essentially, "you mean the tires that you leased me for 3 years are worn about 3 years?" Missing the point, she insisted that BMW would charge me $300/tire if I returned them in current condition. But wait! The inspector had a solution for the problem! See where this is going? I should have. The inspector explained that if I go to a specific "used tire dealer" (which, by the way, I can't believe is even a thing) I could replace the BMW tires with random shady tires and the inspector wouldn't charge me the fee. I reluctantly agreed and headed off as instructed. When I met the owner of the tire shop, he already knew I had been sent by the inspector at Nick Alexander BMW. He quoted me $125/tire to put used tires on the car. When I asked if he could do better on price, he slipped and said "I have to give her 50%." Taken aback, I asked him to clarify. "Give who 50%?" He explained that he needs to kick back half of the cost of the used tires to someone at Nick Alexander BMW. I was floored. I finally got it. Nick Alexander BMW says tires are bad. Dealer sends gullible customer to sketchy used tire shop. Used tire guy kicks half back to dealer. Gross! I drove home in disbelief. After processing what I'd been subjected to, I tried to bring the situation back above board. I was disgusted and angry but ultimately I just wanted this off of my plate, so I contacted senior leadership at BMW. What followed was a series of denials and finger pointing but certainly no problem solving. I gave the car back as-is just to be done with it. Today, I received a bill for $2,518.55 in the mail. Not only did Nick Alexander BMW try to scam me into buying used tires for which they get a kickback, waste my time for almost an entire day, they then sent me an inconceivable bill that I'll now have to fight with some other branch of the bureaucracy. Personally, I'm done with BMW forever. However, I'm writing this today in hope that I can spare others at least the pain of working with Nick Alexander BMW. There are plenty of other dealers in Los Angeles. Avoid this one at all costs. Nick Alexander BMW may seem fine when you're leasing a new car but beware what they'll put you through at the end. More

An Exquisite and Rewarding Car Buying Experience As a 5x BMW driver (since 2004 using both Crevier & New Century), I can't stress how AMAZING my experience working with Nick Alexander and John Won wa As a 5x BMW driver (since 2004 using both Crevier & New Century), I can't stress how AMAZING my experience working with Nick Alexander and John Won was whenleasing a Brand New 2018 M3 Sedan with Competition Package. I shopped around and the deal they provided me was better than anybody else in the marketplace. It's sad because I believe the corporation mentality has replaced loyalty. I'm glad Nick Alexander as a family owned dealership was willing to meet me in the middle and offer a deal where everybody was happy. Thanks to John Won for being a stand up guy and honoring his commitment. Everything was EXACTLY as promised. And they even helped me out upon my lease return as well. Major 5 STAR REVIEW all around for all the staff (F&I, Lease Return, Sales) at Nick Alexander for their exceptional service and experience. I will be sending a bunch of people here in the future when they are in need of driving the finest automobile on the planet. More