BMW of Downtown Los Angeles

Beware Lease Return "Used Tire" Scam! Ever worry what it's going to be like to return your car when the lease is up? Well, if you lease one from Nick Alexander BMW, you really should. Car Ever worry what it's going to be like to return your car when the lease is up? Well, if you lease one from Nick Alexander BMW, you really should. Car dealers aren't known for ethics, but this one seems to have taken things to a new low. After leasing a brand new 5 Series for 3 years, I arranged to bring it back to the dealer and followed all instructions. The car was in great shape, under its allotted mileage and returned 2 weeks early. I headed to the dealer and expected a quick drop off. After all, BMW is all about luxury and customer experience, right? When I arrived, I met the person in charge of inspections and she took a look at the car. After what I thought was a pleasant introduction, her tone turned serious and she started to tell me about how worn the tires are. My response was essentially, "you mean the tires that you leased me for 3 years are worn about 3 years?" Missing the point, she insisted that BMW would charge me $300/tire if I returned them in current condition. But wait! The inspector had a solution for the problem! See where this is going? I should have. The inspector explained that if I go to a specific "used tire dealer" (which, by the way, I can't believe is even a thing) I could replace the BMW tires with random shady tires and the inspector wouldn't charge me the fee. I reluctantly agreed and headed off as instructed. When I met the owner of the tire shop, he already knew I had been sent by the inspector at Nick Alexander BMW. He quoted me $125/tire to put used tires on the car. When I asked if he could do better on price, he slipped and said "I have to give her 50%." Taken aback, I asked him to clarify. "Give who 50%?" He explained that he needs to kick back half of the cost of the used tires to someone at Nick Alexander BMW. I was floored. I finally got it. Nick Alexander BMW says tires are bad. Dealer sends gullible customer to sketchy used tire shop. Used tire guy kicks half back to dealer. Gross! I drove home in disbelief. After processing what I'd been subjected to, I tried to bring the situation back above board. I was disgusted and angry but ultimately I just wanted this off of my plate, so I contacted senior leadership at BMW. What followed was a series of denials and finger pointing but certainly no problem solving. I gave the car back as-is just to be done with it. Today, I received a bill for $2,518.55 in the mail. Not only did Nick Alexander BMW try to scam me into buying used tires for which they get a kickback, waste my time for almost an entire day, they then sent me an inconceivable bill that I'll now have to fight with some other branch of the bureaucracy. Personally, I'm done with BMW forever. However, I'm writing this today in hope that I can spare others at least the pain of working with Nick Alexander BMW. There are plenty of other dealers in Los Angeles. Avoid this one at all costs. Nick Alexander BMW may seem fine when you're leasing a new car but beware what they'll put you through at the end. More

An Exquisite and Rewarding Car Buying Experience As a 5x BMW driver (since 2004 using both Crevier & New Century), I can't stress how AMAZING my experience working with Nick Alexander and John Won wa As a 5x BMW driver (since 2004 using both Crevier & New Century), I can't stress how AMAZING my experience working with Nick Alexander and John Won was whenleasing a Brand New 2018 M3 Sedan with Competition Package. I shopped around and the deal they provided me was better than anybody else in the marketplace. It's sad because I believe the corporation mentality has replaced loyalty. I'm glad Nick Alexander as a family owned dealership was willing to meet me in the middle and offer a deal where everybody was happy. Thanks to John Won for being a stand up guy and honoring his commitment. Everything was EXACTLY as promised. And they even helped me out upon my lease return as well. Major 5 STAR REVIEW all around for all the staff (F&I, Lease Return, Sales) at Nick Alexander for their exceptional service and experience. I will be sending a bunch of people here in the future when they are in need of driving the finest automobile on the planet. More

Excellent service I recently visited the service department at Nick Alexander. I was able to get an appointment in a timely fashion. Once I was there, I had the pleasu I recently visited the service department at Nick Alexander. I was able to get an appointment in a timely fashion. Once I was there, I had the pleasure of meeting Jonathan Aragon. He is very courteous and quite knowledgeable in his field. He kept me informed and provided me with status reports on the services done on my car. I recommend that you visit Nick Alexander and Jonathan. I have no doubt they will be able to provide the necessary services that you need for your car in a timely and professional manner. More

The best experience! We just got our new car from Nick Alexander BMW and it was the best experience we've ever had with a car dealership. Daniel Fox was amazing to work wi We just got our new car from Nick Alexander BMW and it was the best experience we've ever had with a car dealership. Daniel Fox was amazing to work with. He was very professional and really easy to work with! More

I had a great buying experience working with Marcos from BMW . I recommend this dealership for their great service, patience, and great selection. My experience took only one hour and a half. . I recommend this dealership for their great service, patience, and great selection. My experience took only one hour and a half. More

Great service and communication Worked with Daniel Fox on a special order. Process was smooth and he was very helpful. I would recommend him and this dealership i you are in the ma Worked with Daniel Fox on a special order. Process was smooth and he was very helpful. I would recommend him and this dealership i you are in the market. More

2nd Lease Purchase This was my second lease purchase from Nick Alexander BMW. Always a pleasure doing business here. No pressure comfortable conversation where you are This was my second lease purchase from Nick Alexander BMW. Always a pleasure doing business here. No pressure comfortable conversation where you are given plenty of time to make decisions. I can’t thank Jon Won enough for helping me with my selection and purchase. His attention to detail and superior service made it so easy and fun to drive off in my new car. Highly recommend you give Jon Won a call if you want a friendly stress free service. I guarantee you will leave so happy with a great competitive price! More

Thank you Joe Pinedo for my new BMW Love my first BMW X3. Thanks to Joe Pinedo, my husband and I had such a wonderful experience at Nick Alexander. He really takes into consideration on Love my first BMW X3. Thanks to Joe Pinedo, my husband and I had such a wonderful experience at Nick Alexander. He really takes into consideration on what you are looking for in a car and tries to accommodate your needs to the fullest. He was also very informative and very detailed on our car. I will most definitely recommend Joe to anyone searching for a BMW and is expecting the best quality sales service out there. More

VERY HAPPY WITH MY NEW 2018 X1 FROM NICK ALEXANDER BMW Love my new BMW... Julie Sanders at Nick Alexander was amazing. She was really thorough in her search based on my criteria, was very communicative and Love my new BMW... Julie Sanders at Nick Alexander was amazing. She was really thorough in her search based on my criteria, was very communicative and her follow through was excellent. I feel like I got a great deal on my beautiful 2018 X1! It's such a good feeling to go through the car leasing process with someone you feel is really looking out for you! Thank you Julie!! More

Easy process Called in, Manny Santos gave me a lot of information over the phone, worked on the price, did everything over the phone and just came in, test drove a Called in, Manny Santos gave me a lot of information over the phone, worked on the price, did everything over the phone and just came in, test drove a Certified 3 series and I just signed paperwork. Highly recommend this dealership. More