BMW of Downtown Los Angeles

from repairs to sales, nick alexander is the way to go if i could give 10 stars, i would! my first experience at nick alexander was actually in their collision repair shop right around the corner from t if i could give 10 stars, i would! my first experience at nick alexander was actually in their collision repair shop right around the corner from the dealership where mike gregorian is in charge. my X1 wasn’t even a year old when it was badly sideswiped. mike was both professional and empathetic. my car was picked up on a flatbed the next day, and in no time, mike’s team fixed the car so well you’d never even suspect it had been hit. it was impeccably done. when i decided to lease an i3, mike referred us to john won. john could not have been more personable, patient, accommodating, or willing to go over and beyond the call of duty to find us the best possible deal. he was very approachable and always available. once he found the car for us, filling out the paperwork and going over the financial agreement with reza went smoothly and with such ease. we were in and out of there in less than an hour. when this lease is up, we will 100% return only to nick alexander, and even though everyone at the dealership was friendly, we’ll for sure continue our relationship with john. for us, there are other dealerships closer to home, but they do not have the professionalism, respect, or willingness to go above and beyond to satisfy their client. come to find out, 2 work colleagues in my school district are also john’s customers, so needless to say i’m not the only one who believes nick alexander is the dealership to go to. john and his team at nick alexander are definitely worth the trip! More

Absolutely the best car buying experience ever! The absolute best experience I've ever had purchasing a car! Because I was purchasing from out-of-state, it was a little bit more difficult. The Sal The absolute best experience I've ever had purchasing a car! Because I was purchasing from out-of-state, it was a little bit more difficult. The Sales Manager, James Piper, kept in constant communication with me throughout the whole process. Since there was another interested buyer that wanted it in northern California, he expedited everything very quickly with the financing department and arranged for my purchase over the phone in order to seal the deal. He had to jump through quite a few hoops but mission accomplished! Once I arrived in California he rolled out the red carpet, swept me into financing to quickly sign everything, had the car detailed so that you would have thought it was brand new, and spent over an hour making sure I knew how to operate everything before driving back. James was very upfront and honest; I never once felt like he was a pushy car sales guy. He's outstanding and so is the company that he works for. On top of it all .... I got a fantastic deal! Because of all of this, I will be sending them more happy clients. Thank you Nick Alexander and James Piper for making me so happy with my new BMW 535i! More

My 6th purchase there I had a great experience with Jorge Martinez. I gave him my car and price requirements, and he met them with a minimum of hassle. Then he helped me I had a great experience with Jorge Martinez. I gave him my car and price requirements, and he met them with a minimum of hassle. Then he helped me move into my new car from my old one. I wouldn't hesitate to go back to him again. More

I had great customer service from Jessica Espinoza Jessica Espinoza was extremely helpful with the whole experience and made our proceess very smooth . I love my car. Thank you BMW and Thank you Jessic Jessica Espinoza was extremely helpful with the whole experience and made our proceess very smooth . I love my car. Thank you BMW and Thank you Jessica More

EXCEPTIONAL CUSTOMER SERVICE Manny at Nick Alexander provided exceptional customer service. I was able to lease the car I wanted with the price I wanted and Manny made it happen! Manny at Nick Alexander provided exceptional customer service. I was able to lease the car I wanted with the price I wanted and Manny made it happen! Thanks to Manny, I will always be a recurring BMW customer in the future. More

NICK'S MINI REVIEW I worked with Paul who was great. He was honest and fair in coming to an agreement in the sale of the vehicle. He had all the answers and information I worked with Paul who was great. He was honest and fair in coming to an agreement in the sale of the vehicle. He had all the answers and information I needed. He was great to work with and I look forward to working with him again in the future. More

8th Purchase From Alexander BMW This is my 8th BMW and the customer experience and service continues to be outstanding! Daniel Fox did an outstanding job with the purchase of my 2018 This is my 8th BMW and the customer experience and service continues to be outstanding! Daniel Fox did an outstanding job with the purchase of my 2018 i3s! He made the drive up from Orange County more than worthwhile and hassle free. More

Excellent customer service He is a very friendly and helpful person . I will definitely recommend him to everyone who is looking to have a good service experience and find a g He is a very friendly and helpful person . I will definitely recommend him to everyone who is looking to have a good service experience and find a good answer. More

James Piper was great! After calling numerous BMW dealerships looking for the 2018 x4, I finally found a Sales Manager willing to help me. I couldn't be more satisfied. Than After calling numerous BMW dealerships looking for the 2018 x4, I finally found a Sales Manager willing to help me. I couldn't be more satisfied. Thanks to James Piper, I was able to get the vehicle I was looking for. I look forward to doing business with him again, on my next lease. Although, I will note: there was an issue with BMW Finance due to an employee departure and I was extremely upset with the loss of paperwork. Luckily, they resolved this issue, but needless to say, not a pleasant experience with BMW Finance departrment. More

I wanted to talk about the greay work from Marcos at BMW This dealership is amazing, during my second purchase after only 2 years of being with my Bmw convertible. Marcos Lopez was able to get me out of the This dealership is amazing, during my second purchase after only 2 years of being with my Bmw convertible. Marcos Lopez was able to get me out of the car with the same payment into a 2018 BMW I love. Also, deliver all paperwork to my home. My husband and I are very happy. More