BMW of Cincinnati North

i am always well taken care of. I do not feel that I am pushed to purchase something I do not want. I appreciate this. Everyone is extremely professional, and I will definitely be I do not feel that I am pushed to purchase something I do not want. I appreciate this. Everyone is extremely professional, and I will definitely be back to purchase my next car. More

Great service experience Jeff updated me every day on the status of my X3 as it was in the shop for a week. Great friendly service experience and made it so easy for me to kee Jeff updated me every day on the status of my X3 as it was in the shop for a week. Great friendly service experience and made it so easy for me to keep working in the field as I am very busy delivering my loaner and bringing my car back to me. More

Oil change - 7500 miles This was my first time at the dealership for service on my X3. Dana and the team couldn't have been nicer or more helpful. I stayed at the dealershi This was my first time at the dealership for service on my X3. Dana and the team couldn't have been nicer or more helpful. I stayed at the dealership while it was being serviced and it was very comfortable. More

Awesome like always Friendly, courteous, and knowledgeable. Dave and Tim took care of hooking up a trickle charge adapter which I appreciated very much. Thank you. Hav Friendly, courteous, and knowledgeable. Dave and Tim took care of hooking up a trickle charge adapter which I appreciated very much. Thank you. Have a great weekend. More

Never better than this! This is the second car that I have leased or bought here. Clay has spent years keeping in touch and Shaun had just the car for me. The entire experien This is the second car that I have leased or bought here. Clay has spent years keeping in touch and Shaun had just the car for me. The entire experience, from sales to service has been professional but friendly, and you do really feel like you are part of the family. The Finance guy was great (I used to be one) so I am always interested. Finally, the lady that showed me all the recent technology was very patient and didn't laugh at me (too much). The service department listened attentively to my concerns, made sure I had a ride or make me comfortable. And even after all of that, they fixed my car's problem. My service guy Chris is terrific More

Committed to Customer Service Many places talk about Customer Service. This places lives it. Dana Eby (Service) kept me up-to-date with the status of my car. They were very gene Many places talk about Customer Service. This places lives it. Dana Eby (Service) kept me up-to-date with the status of my car. They were very generous providing loaner vehicles. Through the entire process, I always felt they placed tremendous value in taking care of their customers. I highly recommend this dealership. More

Great customer service. Great service center. Great customer service. Staff is always attentive. The process of drop off and pick up of your call is very prompt and smooth. The BMW Service Cent Great customer service. Staff is always attentive. The process of drop off and pick up of your call is very prompt and smooth. The BMW Service Center is great! More

Could not have been more welcoming or efficient. From the moment that I was greeted until the time I drove away, the experience could not have been more pleasant. My only suggestion would be that oth From the moment that I was greeted until the time I drove away, the experience could not have been more pleasant. My only suggestion would be that other premium vehicle dealerships (Audi, Mercedes, etc.) always clean my vehicle inside and out whenever I have any type of service performed. That would be my only negative critique. Thank you. More

Nice overall experience, but a few loose ends. The dealership always does a nice job taking care of my vehicle. It was washed and all ready to go when I arrived. Sadly the reminder message on t The dealership always does a nice job taking care of my vehicle. It was washed and all ready to go when I arrived. Sadly the reminder message on the car was not reset so I must bring the car back to the dealer to have it reset. This is somewhat difficult as I work 40 minutes away. More

Can actually work all the bells and whistles I am on my 5th BMW from this dealer. While I have always had a great experience with my go-to sales guy, Michael Naveh, this most recent experience tr I am on my 5th BMW from this dealer. While I have always had a great experience with my go-to sales guy, Michael Naveh, this most recent experience truly differentiated BMW. I went to pick up my car, signed all of the papers, and before I drove away, Micahel asked me to sit in the car with the BMW "genius" Lindsey Harper. I thought I was pretty familiar with how the car operates, but I wound up spending an hour with Lindsey as she walked me through all the "secrets" of what the X5 can do. Some people take the time to read through their owners manual in great detail (I am not one of them), but Lindsey's patience and knowledge of the car was a great combination to take advantage of things I never knew the car could do. Thanks to BMW of Cincinnati North, Michael Naveh, and my newest BMW differentiator, the Genuius Lindsey Harper. More