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BMW of Cincinnati North

Cincinnati, OH

4.7
1,152 Reviews

105 W Kemper Rd

Cincinnati, OH

45246

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1,152 Reviews of BMW of Cincinnati North

May 07, 2017

purchase Jo Carter is fanatical about explaining details and went out of her way to accommodate our schedule. The mountain of paperwork was explained in great More

by dbp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't have name of person who completed paperwork. Also 5 *., Jo Carter
May 08, 2017 -

BMW of Cincinnati North responded

Thank you for your review. We know the car buying process can be very stressful, that's why it's our goal to make sure that we take care of all of our customers needs. We're all very pleased to hear that Jo was able to walk you through every step of the sales process to inform you on what was going on. From all of us at Jake Sweeney BMW, thank you for your business and enjoy your new BMW. Have a great day!

May 07, 2017

Great work! The dealer provided great work on my car as usual. The bill was lower (still high) than the estimate and my car was returned at the projected time. More

by Pezco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
none, Shawn Snelling
May 08, 2017 -

BMW of Cincinnati North responded

Thank you for the review. As a dealership, we strive to make sure that we take care of all of our customers needs. Whether it's in servicing or sales, we believe our customers are family and deserve the utmost respect. All of us at Jake Sweeney BMW are pleased to hear that we took care of your servicing work and got your vehicle back to you on schedule. Thank you for your business and have a great day!

May 07, 2017

Excellent customer and car service Z4 brought in for routine maintenance and checkup along with tire change (winter to performance). As always, service completed as requested, all went More

by Z4driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris - service receiver and driver, Chris Owens, Shawn Snelling, Dana Eby
May 08, 2017 -

BMW of Cincinnati North responded

Thank you for your review. At Jake Sweeney BMW, our goal is to give the best service and customer service as possible. All of us are pleased to hear that we were able not only able to service your vehicle, but fix your caution and give you an oil change all while giving you the best customer service possible. Thank you for your ongoing business and have a great day!

May 06, 2017

Excellent service Great service and would recommend to anyone! We are very pleased with the service since Tim Gabbard is now in charge. Phyllis Cummins and Donald Dy More

by pac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Gabbard , Dana Eby
May 08, 2017 -

BMW of Cincinnati North responded

Thank you for your review. Our customers are the most vital factor to our dealership. That is why we strive to make sure that everyone of our customers feel right at home. We're pleased to hear you had an exceptional experience with our service staff and the work done to your vehicle. We thank you for your business and hope you have a great day!

May 06, 2017

Excellent service and excellent communication BMW of Cincinnati North is not the closest BMW dealership to my home but because of the excellent service provided by Shaun and the rest of the staff More

by bethsully
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Snelling
May 08, 2017 -

BMW of Cincinnati North responded

Thank you for your review. Our goal at Jake Sweeney BMW is to make sure we take care of all of our customers throughout all of our services and sales. We're pleased to hear that you had an exceptional experience with Shawn and our staff while visiting our service department. All of us are proud to hear that we kept you informed and provided excellent servicing to your vehicle. Thank you for your business and your loyalty to us. Have a great day!

May 06, 2017

Scheduled maintenance I have been with this dealership for over 20 yrs. No need to change when you receive such excellent service in every area. My 2000 BMW continues t More

by polar bear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Owens
May 08, 2017 -

BMW of Cincinnati North responded

Thank you for your business and outstanding loyalty to us. Our clients are not customers to us, rather they are family to us from the time we meet. Since our customers are family, we owe it to you to give the best quality service and customer service. We pleased to hear that Chris took great care of you and even got you something to eat to start your day. Thank you again for your ongoing business and have a great day!

May 05, 2017

Great dealership & much more then just buying a car! Brian sold me my first new BMW and he was great! He is extremely professional, very thorough and willing to go the extra mile. Mike in finance is grea More

by djbowman86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Williams, Jeff Page, Mike Donohue
May 08, 2017 -

BMW of Cincinnati North responded

Thank you for the review. We strive to make sure that each customer receives the best service and customer service possible. Our goal is to make sure we take care of our customers as if they were family. All of us at Jake Sweeney BMW are pleased to hear that we gave you such a great experience that you came back a few months later and bought another one. Brian, Jeff, Mike, and our staff would like to welcome you to the Jake Sweeney family. Have a great day!

May 05, 2017

First BMW Thanks Brian Williams When other Dealerships would not work with me this dealership did. Excellent ! I got an great price on a BMW i3 with range extender. This dealership More

by randyman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Williams
May 08, 2017 -

BMW of Cincinnati North responded

Thank you for your review. Our customer relationships are very important to us as a dealership. That is why we believe our customers are not just customers, rather they are family to us. All of us at Jake Sweeney BMW are pleased to hear that Brain got you into your i3 with a range extender at a great price. Thank you for your business and welcome to the Jake Sweeney family. Have a great day!

May 05, 2017

Great BMW service! Always very happy with the service department. Great customer service from the minute you pull in until you leave. Friendly and professional, that's More

by Steven Adler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Snelling, Kyle Brinkman
May 08, 2017 -

BMW of Cincinnati North responded

Thank you for your review. We strive to make sure our dealership feels like your second home. All of us at Jake Sweeney BMW are pleased to hear that you felt just that. We're happy to hear that Shawn, Kyle, and our staff were able to get you into a great car while making you feel right at home. Thank you for your business and we appreciate your outstanding loyalty. Have a great day!

May 05, 2017

Service leased 4 series Excellent service and done in a very friendly manner. All employees performed at an extremely high level. Will definitely refer family members and f More

by Terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Snelling
May 08, 2017 -

BMW of Cincinnati North responded

Thank you for the review. Our goal at Jake Sweeney BMW is to make sure that each and every customer receives the best service and customer service with us. To us, our customers are family. Shawn and all of us are pleased to hear that you had a great experience with us. Thank you for your business and welcome to the Jake Sweeney family. Have a great day!

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