BMW of Cincinnati North

Fantastic overall benchmark experience! I was given Clay Moorhead and Greg Sewell's contact from Costco Auto Program. When I showed up without an appointment, Jeff educated me on BMW models I was given Clay Moorhead and Greg Sewell's contact from Costco Auto Program. When I showed up without an appointment, Jeff educated me on BMW models that potentially met my requirements. That initial positive experience continued with Greg who diligently showed the features that would meet my unique requirements. I was interested in pre-owned cars only. He invited me to keep the car over the weekend and sounded genuinely interested in "earning my business". He gave us complete freedom to test drive the car without accompanying us and then answered all my questions. And this was the only dealership that did that among different makes. I bought the service contracts that made sense to me that Mike Donahue explained to me patiently. Since I will be in the market again in 1-2 years time, I told Clay Moorhead that a new car would be a strong consideration. The attention despite being busy did not seem hurried. For an innocuous service check, Chris Owens diligently followed up as promised. Everyone is very courteous, terrific, funny and like family. In short, great teamwork in customer care, keeping the "Customer First" perspective and probably set the bar! More

Professional and courteous. Brad Bonds was very friendly. He was not pushy and looked to make the purchasing experience as pleasant as possible. Mike Donohue was helpful and ab Brad Bonds was very friendly. He was not pushy and looked to make the purchasing experience as pleasant as possible. Mike Donohue was helpful and able to address any concerns I had on financing. More

Very satisfied! It was a very friendly, positive, and informative experience....My first new car in 10 Years! I will be back. Truly comfortable with it all...many It was a very friendly, positive, and informative experience....My first new car in 10 Years! I will be back. Truly comfortable with it all...many thanks...GK More

Tire replaced after a blow out Tire had to be ordered . Rental car was arranged for me. After the tire was ordered I received your call give me an update on when my uncle Bill Tire had to be ordered . Rental car was arranged for me. After the tire was ordered I received your call give me an update on when my uncle Bill would be ready The replacement was made in the time promised More

Easy & honest I dropped my car off for service and detailing. Rather than rushing the process to get my car back that day, Jeff was very professional and honest to I dropped my car off for service and detailing. Rather than rushing the process to get my car back that day, Jeff was very professional and honest to let me know in order to do a thorough job, the car would need to spend the night. He kept me posted on the progress and when I returned the next day, in and out in 5 minutes! More

Professional people work here. I live 25 miles away Jeff Page helped it getting me in touch with someone to haul my car there " very professional towing company "he let me know I live 25 miles away Jeff Page helped it getting me in touch with someone to haul my car there " very professional towing company "he let me know when my car arrived and kept me informed as to how it was going .I got my car back as promised and as priced with a little discount. Plus a car wash More

M4 Conv purchase This will be my 3rd BMW purchased from Cinci North and my 6th from Chris. If I buy another BMW it won't be from any other sales person. Chris treats m This will be my 3rd BMW purchased from Cinci North and my 6th from Chris. If I buy another BMW it won't be from any other sales person. Chris treats me as I prefer and I feel he tailors his responses to how I would want them. He keeped me informed on everything as I bought the cars and he continues to keep me informed even though I am likely 3 years+ from another car. My most recent purchase wasn't the most coordinated event, but in the end I was doing something a bit out of norm and everyone from Tim in service to Chris did everything to make it right. I will continue to bring both of our current BMWs in for service as well as recommend Chris and BMW Cinci North should anyone ask me where they should buy a BMW. More

Top Notch For a premium brand dealership, everything about this place is down-to-earth. When I've needed service, they work to MY needs and schedule, not their For a premium brand dealership, everything about this place is down-to-earth. When I've needed service, they work to MY needs and schedule, not their's. When buying, they treat clients like friends, and keep everything about the deal out in the open and above board. Multiple people dropped what they were doing to answer questions, setup test drives, and work numbers for me. I've purchased about 40 vehicles in my lifetime and few experiences were as rewarding as this one. Don't change a thing, you are killing your competition with kindness. More

Great dealership! Good place to go if you desire a "one-pay" lease. Huge selection of vehicles if you want to purchase off the lot. Will lease again from Jake Sweeney. Good place to go if you desire a "one-pay" lease. Huge selection of vehicles if you want to purchase off the lot. Will lease again from Jake Sweeney. More

Absolutely amazing!!! I was very impressed, I felt both Brad Schultz and Brad Bonds really went the extra mile to make sure all my questions were answered and that I was h I was very impressed, I felt both Brad Schultz and Brad Bonds really went the extra mile to make sure all my questions were answered and that I was happy with my purchase. I've dreamed of owning a BMW since I was a little kid and I couldn't have asked for a better experience on buying my dream car!! Thank you guys so much!!! More