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BMW of Cincinnati North

Cincinnati, OH

4.6
1,166 Reviews

105 W Kemper Rd

Cincinnati, OH

45246

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1,166 Reviews of BMW of Cincinnati North

June 04, 2017

Another Great Experience! My service advisor was polite and professional and my vehicle was checked in right when I arrived. I was shown the coffee machine and restroom and th More

by Clark D Handy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Brinkman, Jason Maudlin
Jun 06, 2017 -

BMW of Cincinnati North responded

Thank you for your review and your business. At Jake Sweeney BMW our goal is to make sure our customers feel right at home while your car is being worked on. We believe in returning your car the way we found it by making sure we keep it clean. We're happy to hear that our service staff took great care of you and made sure that the whole process was easy. We look forward to working with you in the future. Have a great week!

June 04, 2017

...we love our new X3; everyone involved treats us great! We stopped by to get our license plates installed on the X3. Also, met with Tim Gabbard in service briefly to order minor parts for the car that need More

by CJ's 3X3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Gabbard, Shawn Snelling, Lindsey Harper
Jun 06, 2017 -

BMW of Cincinnati North responded

Thank you for the review. As a dealership, your feedback is very important to us so we can continually strive to give the best customer experience possible. All of us at Jake Sweeney BMW are happy to hear Tim and our staff took care of your license plate installation as well as ordering minor replacement parts. We look forward to working with you in the future. Have a great day!

June 04, 2017

2015 M4 Thanks to Brad for that first test drive and then having that convertible beautifully detailed and ready to go for me a week later. Definitely enjoyed More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Schultz, Mike Donohue
Jun 06, 2017 -

BMW of Cincinnati North responded

Thank you for your review. Your feedback is very useful in helping us create the best customer experience possible. We take great pride in our work. That is why we believe in giving our customers a final product that is clean, serviced, and ready to hit the road. We are pleased to hear that Brad, Mike, and our staff got your new convertible M4 looking clean and sharp. We hope you enjoy your new car and hope you have a great day!

June 04, 2017

My second car purchased from you should say it all My office is 2 miles from BMW store but I still go to you. That says a lot. Great selection and easy to deal with. Thanks. More

by Cvm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Robinson, Mike Donohue
Jun 06, 2017 -

BMW of Cincinnati North responded

Thank you for your review and the kind words. Our goal at Jake Sweeney BMW is to make sure our customers receive the best service and customer service possible. Our goal is to make long lasting relationships with our customers. We're happy to hear that you have come back for another car and appreciate your loyalty to us. From all of us at Jake Sweeney BMW, thank you for your business and have a great day!

June 04, 2017

Top Notch Experience From day one just browsing, after totaling my 2004 BMW until the purchase of my new BMW I was treated kindly, respectfully, and never felt pressured. More

by Melissa Goode
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathon Miller, Brian Williams
Jun 06, 2017 -

BMW of Cincinnati North responded

All of us at Jake Sweeney BMW would like to thank you for your review and your business. We are very sorry to hear about your totaled BMW and hope you're doing better. However, we are happy to hear that Brian, Jonathon, and our staff took great care of you in finding a new car. We hope things get better and that your new car is the start of it! Have a great day!

June 03, 2017

Honest evaluation My 328GT has been a most reliable car for 266,000 miles. It is now time to address some expected wear and tear repairs, so that I can continue in my q More

by Swim
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The fellas who greet and move cars when you pull in / Chris and ---. Ricardo, car washer?, Dave Godbey, Shawn Snelling, Paul Bonner, Kyle Brinkman, Jeff Page, Kathylee Sweeney, Dani Carroll
Jun 06, 2017 -

BMW of Cincinnati North responded

Thank you for the review. Our goal at Jake Sweeney BMW is to make sure our customers get the most out of their cars. That's why we believe in giving the highest quality service possible. Our entire staff is happy to hear that our service department was of great professionalism, service and customer service. We look forward to helping you reach your goal of 500,000 miles on your 328GT. Have a great day!

June 03, 2017

New 2017 X-5 John Ogden was such a big help with my transition from my old lease to my new lease. His follow through was spot on and i experienced no surprises. More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Ogden
Jun 06, 2017 -

BMW of Cincinnati North responded

On behalf of Jake Sweeney BMW, we thank you for your review. As a dealership we know that the car buying process can be very stressful. That is why we strive to make sure you feel right at home and walk you through the whole process so you have no surprises. All of us are happy to hear that John made sure you were taken care of properly and get you into a new lease without any troubles. Enjoy your new 2017 X-5 and have a great week!

June 03, 2017

Service Excellent Service nice to have a loaner over a long weekend. The person who meeted me in the service bay was excellent but I don't recall his name. More

by David667
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Brinkman, Dana Eby
Jun 06, 2017 -

BMW of Cincinnati North responded

All of us at Jake Sweeney BMW would like to thank you for your review and your business. From the moment we meet our guest, we strive to give them the most professional, honest, and friendly customer experience possible. We're happy to hear that you felt just that as soon as you came into the service bay. We look forward to helping you next time and hope you have a great day!

June 01, 2017

Outstanding People and Service Had my 535i serviced and cleaned and couldn't be happier. They even had the car ready earlier than promised. Offered a loaner and even a ride back t More

by Rick Salerno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Snelling
Jun 02, 2017 -

BMW of Cincinnati North responded

Thank you for the review. Our customers are family to us. That's why we believe in giving our customers the best experience possible. We know our customer have very busy lives, so we strive to work with your schedule to make the whole process as easy as possible. We are all pleased to hear you had a great service experience with us and that you had no worries at all during the process. Thank you for your business and we look forward to working with you in the future. Have a great day!

June 01, 2017

Off to a Great Start It's been some years since I have been to this dealer for service. Brought my car in for a biannual brake fluid flush. Job was done quickly,and Serv More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Gabbard, Shawn Snelling
Jun 02, 2017 -

BMW of Cincinnati North responded

Thank you for your review. Our customers are family to us. That's why we take the service of your vehicle very seriously. To us, your safety in your car is the most important thing to us. All of us at Jake Sweeney BMW are happy to hear that our service staff took great care of you and answered/looked into any questions you had. If you ever have any more questions, please feel free to call (513) 782-1122 and we'll be more than happy to answer them. Thank you for your business and have a great day!

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