BMW of Cincinnati North

Top Notch Experience From day one just browsing, after totaling my 2004 BMW until the purchase of my new BMW I was treated kindly, respectfully, and never felt pressured. From day one just browsing, after totaling my 2004 BMW until the purchase of my new BMW I was treated kindly, respectfully, and never felt pressured. More

Honest evaluation My 328GT has been a most reliable car for 266,000 miles. It is now time to address some expected wear and tear repairs, so that I can continue in my q My 328GT has been a most reliable car for 266,000 miles. It is now time to address some expected wear and tear repairs, so that I can continue in my quest of reaching 500,000 miles. All was outlined and explained in a professional manner. Have been very satisfied with service department ! More

Service Excellent Service nice to have a loaner over a long weekend. The person who meeted me in the service bay was excellent but I don't recall his name. Excellent Service nice to have a loaner over a long weekend. The person who meeted me in the service bay was excellent but I don't recall his name. He was the most pleasant personable person I met. More

New 2017 X-5 John Ogden was such a big help with my transition from my old lease to my new lease. His follow through was spot on and i experienced no surprises. John Ogden was such a big help with my transition from my old lease to my new lease. His follow through was spot on and i experienced no surprises. He worked very hard to insure this transition was very smooth. Thank you John! More

Fantastic overall benchmark experience! I was given Clay Moorhead and Greg Sewell's contact from Costco Auto Program. When I showed up without an appointment, Jeff educated me on BMW models I was given Clay Moorhead and Greg Sewell's contact from Costco Auto Program. When I showed up without an appointment, Jeff educated me on BMW models that potentially met my requirements. That initial positive experience continued with Greg who diligently showed the features that would meet my unique requirements. I was interested in pre-owned cars only. He invited me to keep the car over the weekend and sounded genuinely interested in "earning my business". He gave us complete freedom to test drive the car without accompanying us and then answered all my questions. And this was the only dealership that did that among different makes. I bought the service contracts that made sense to me that Mike Donahue explained to me patiently. Since I will be in the market again in 1-2 years time, I told Clay Moorhead that a new car would be a strong consideration. The attention despite being busy did not seem hurried. For an innocuous service check, Chris Owens diligently followed up as promised. Everyone is very courteous, terrific, funny and like family. In short, great teamwork in customer care, keeping the "Customer First" perspective and probably set the bar! More

Outstanding People and Service Had my 535i serviced and cleaned and couldn't be happier. They even had the car ready earlier than promised. Offered a loaner and even a ride back t Had my 535i serviced and cleaned and couldn't be happier. They even had the car ready earlier than promised. Offered a loaner and even a ride back to my office. More

Off to a Great Start It's been some years since I have been to this dealer for service. Brought my car in for a biannual brake fluid flush. Job was done quickly,and Serv It's been some years since I have been to this dealer for service. Brought my car in for a biannual brake fluid flush. Job was done quickly,and Service Adviser Shawn Snelling literally crawled under the car to check something out I had a question on. More

Professional and courteous. Brad Bonds was very friendly. He was not pushy and looked to make the purchasing experience as pleasant as possible. Mike Donohue was helpful and ab Brad Bonds was very friendly. He was not pushy and looked to make the purchasing experience as pleasant as possible. Mike Donohue was helpful and able to address any concerns I had on financing. More

Easy & honest I dropped my car off for service and detailing. Rather than rushing the process to get my car back that day, Jeff was very professional and honest to I dropped my car off for service and detailing. Rather than rushing the process to get my car back that day, Jeff was very professional and honest to let me know in order to do a thorough job, the car would need to spend the night. He kept me posted on the progress and when I returned the next day, in and out in 5 minutes! More

Very satisfied! It was a very friendly, positive, and informative experience....My first new car in 10 Years! I will be back. Truly comfortable with it all...many It was a very friendly, positive, and informative experience....My first new car in 10 Years! I will be back. Truly comfortable with it all...many thanks...GK More