BMW of Cincinnati North

Professional and Welcoming I was looking to trade in my X3. Jason helped me find a vehicle that appealed to my likings.I love my new 328Xi BMW. Jason was wonderful!! He made me I was looking to trade in my X3. Jason helped me find a vehicle that appealed to my likings.I love my new 328Xi BMW. Jason was wonderful!! He made me feel comfortable, he was friendly, and very very PROFESSIONAL!! I would recommend everyone to this dealership!! The staff is amazing. From service to sales 😬😬😬 More

Brake service When I first arrived, I spoke with Gerald, while standing in front of the service desks. He was warn, friendly and courteous. He then sat at Sean's When I first arrived, I spoke with Gerald, while standing in front of the service desks. He was warn, friendly and courteous. He then sat at Sean's desk and got me started. Sean then arrived and Gerald introduced me to Sean. Gerald has very good customer service "people" skills. I was told the service would take a few hours and they were accurate in their time estimate. When I got in the car to leave, I noticed that the word "Brake" was still displaying in the dash. Sean took care of that right away. Gerald and Sean make a great "service" team. More

Scheduled oil change Scheduled service easily and was performed quickly. Was informed that the service was due a few days prior to it. Made the call and was scheduled with Scheduled service easily and was performed quickly. Was informed that the service was due a few days prior to it. Made the call and was scheduled within 2 days. More

Fantastic customer service. My car is currently getting serviced; and my BMW representative always keeps me updated about the status of my car repairs. Thank you for always prov My car is currently getting serviced; and my BMW representative always keeps me updated about the status of my car repairs. Thank you for always providing excellent customer services. More

New car sales Shaun was quite helpful and explained the lease process and what I needed to do to be able to get a new 2017. He helped me find the right car and mad Shaun was quite helpful and explained the lease process and what I needed to do to be able to get a new 2017. He helped me find the right car and made it quite easy to get the transaction completed. More

Damage during detailing service Shaun was such a wonderful service advisor. As soon as I pointed the problem, he took immediate action to get it corrected. I didn't even have to a Shaun was such a wonderful service advisor. As soon as I pointed the problem, he took immediate action to get it corrected. I didn't even have to argue it. More

Everyone was great!!!!! Everyone was very helpful. They solved my problem in the same day. I am very pleased with my new BMW and would recommend this dealership. Everyone was very helpful. They solved my problem in the same day. I am very pleased with my new BMW and would recommend this dealership. More

Purchase of vehicle 2nd car I've purchase from Shawn Sweeney. I found him to be very knowledgeable and helpful. He's made several follow up calls to ensure I'm satisfie 2nd car I've purchase from Shawn Sweeney. I found him to be very knowledgeable and helpful. He's made several follow up calls to ensure I'm satisfied and understand technology functions. More

Outstanding Service Chris Owens is great at anticipating what the customer needs and how best to handle the task at hand. The whole service staff is first rate Chris Owens is great at anticipating what the customer needs and how best to handle the task at hand. The whole service staff is first rate More

blown tire My situation was viewed as an emergency. I was given immediate attentions and constant updates. Very pleased. Wish they weren't so far from home. My situation was viewed as an emergency. I was given immediate attentions and constant updates. Very pleased. Wish they weren't so far from home. More