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BMW of Cincinnati North
Cincinnati, OH
1,152 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,152 Reviews of BMW of Cincinnati North
July 12, 2017
Good experience I signed a lease on a new X1 a which wasn't the vehicle I was initially interested in looking at because I thought it would not offer enough interior I signed a lease on a new X1 a which wasn't the vehicle I was initially interested in looking at because I thought it would not offer enough interior room & cargo area. After Brad explained how they had redesigned the current model, he was able to find a vehicle on the lot with all of the features that I was looking for at the right price. More
by Beth
Employees Worked With
Brad Bonds, Nick Markoff
July 12, 2017
Excellent Customer-Focused Service My car was due for regular service and having the dealer valet it made it something I didn't need to worry about. That's important to me. My car was due for regular service and having the dealer valet it made it something I didn't need to worry about. That's important to me. More
by Ann Keeling
Employees Worked With
Shaun, Tim, Edward Besl
July 11, 2017
Brought X3 in for service Very friendly. Explained everything clearly. Work was completed on time. Car was washed and vacuumed. I appreciated the gift card for breakfast at Fir Very friendly. Explained everything clearly. Work was completed on time. Car was washed and vacuumed. I appreciated the gift card for breakfast at First Watch. More
by Ballmarkr
Employees Worked With
Gerald Isaac
July 09, 2017
Air Bag Recall BMW initiated contact, first via mail, then via phone regarding the Air Bag recall. The part had to be ordered, but, surprisingly, it came in rather BMW initiated contact, first via mail, then via phone regarding the Air Bag recall. The part had to be ordered, but, surprisingly, it came in rather quickly. Scheduling the service appointment was easy, The install took less than an hour. Good job. Thanks. More
by Belmojo
Employees Worked With
Dana Eby
July 09, 2017
Fast repair Had a flat tire on the expressway...BMW service was ready for me when I arrived. Service was quick and efficient. Friendly staff clean facilities Had a flat tire on the expressway...BMW service was ready for me when I arrived. Service was quick and efficient. Friendly staff clean facilities More
by Kathie
Employees Worked With
Jeff Page, Dani Carroll
July 07, 2017
Outstanding service and communication BMW North and BMW North America went the extra mile to repair my car due to an issue with the airbag recall. An issue with the steering wheel was dis BMW North and BMW North America went the extra mile to repair my car due to an issue with the airbag recall. An issue with the steering wheel was discovered that was not covered under the recall. Due to it being a safety issue BMW North America and BMW North stepped up and fixed the issue! This is what I love about this company and its dealers, they make great performance vehicles AND they stand behind them! Shawn Snelling was great at keeping me informed all along the way, he was great! More
by Fisherking60
Employees Worked With
Shawn Snelling
July 06, 2017
Top notch support and service The support and service that I received from Brian Williams was spectacular. He made the car buying experience a pleasure. I could not be happier wi The support and service that I received from Brian Williams was spectacular. He made the car buying experience a pleasure. I could not be happier with my purchase or experience. More
by rsaccone
Employees Worked With
Brian Williams
July 05, 2017
Lindsey was a savior! I gave this rating to Lindsey Harper and Aatir Barlas. They were very helpful and knowledgable in understanding and finding the car for me. However I gave this rating to Lindsey Harper and Aatir Barlas. They were very helpful and knowledgable in understanding and finding the car for me. However, I did not have a good experience negotiating price with Michael, Nick, and Clay. This was my third attempt at buying a car. My husband and I did not match up with Michael at all, and struggled to work with him. Our first attempt with Michael fell through. My husband is not able to spend time at a car dealer all day trying to buy a car. He own's his own business and is always busy. Therefore, I went back with the intention to work with Clay or Nick on the Costco price by myself. That did not happen. I still had to work with Michael. Finally, Lindsey was given the chance to work with me and did a fantastic job listening and helping me find the car I wanted. Even though I had to continue negotiating with Michael and Nick, Lindsey made it much easier. I never did agree on a price. I left, called my husband and said I quit. He then went in and got the price that I was asking for in the first place. I spent 6 months trying to buy a car. Two days test driving, researching, and learning the different cars. The final day, I spent 6 hours at the dealer finding a car and negotiating a price. I really don't like buying cars and don't ever want to have to do it again. Negotiating is very painful/stressful and shouldn't have to be a part of buying a car. Prices should be fair. Not everybody has the time or ability to negotiate the price of a car. More
by Maria A
Employees Worked With
Aatir Barlas, Lindsey Harper
July 05, 2017
Service experience that delivers what is promised Scheduled the appointment online when the dealership was closed, so was somewhat skeptical about being able to deliver service while you wait. But th Scheduled the appointment online when the dealership was closed, so was somewhat skeptical about being able to deliver service while you wait. But they delivered. My X5 was inspected, with the inspection report appearing in my email before the service advisor had time to call. Chris Owens was clear, honest and straightforward in discussing what the car needed and what was deferrable. It especially pleased me that he recommended some things which should be taken care of while warranty still applied, but that would cause problems later. I appreciate the effort to keep the interests of the customer first, rather than the "increase revenue" that I have gotten at other dealerships. More
by Carguy1221
Employees Worked With
Chris Owens
July 04, 2017
The best sales team around delivers again. I just purchased my 13th vehicle from BMW of Cincinnati. As always, Norm Dexter and Greg Sewell made my purchase as smooth as possible from beginning I just purchased my 13th vehicle from BMW of Cincinnati. As always, Norm Dexter and Greg Sewell made my purchase as smooth as possible from beginning to end. Car buying can be a very nerve wracking experience. Luckily, I know that as long as I am making my purchases from this dealership that I'm in good hands. Greg exhibits excellent customer service and always goes above and beyond for my family and me. More
by Sarah B
Employees Worked With
Norm Dexter, Greg Sewell
