BMW of Cincinnati North

Delightful experience--second purchase Got my second car from this dealership, working with Clay for the second time. He made the process so easy and stress-free. I was undecided about trad Got my second car from this dealership, working with Clay for the second time. He made the process so easy and stress-free. I was undecided about trading in my car when I went in, and he patiently set up test drives with a couple different models and made sure I understood the technology available for each. When I finally made a decision, I ended up leasing instead of buying, bought a different car than the one I had originally intended, and Clay dealt with all of these changes with a smile. I purposely went back to the dealership to work with him, as I knew I would be treated fairly and it would be a great experience. More

Flat tire....replaced quickly Had a screw in my run flat tire....attendant that greeted me was very nice, efficient and took care of me quickly with no appointment. Service manager Had a screw in my run flat tire....attendant that greeted me was very nice, efficient and took care of me quickly with no appointment. Service manager exceeded my expectations on the timeliness of getting this chore completed. All in all, good service made this typically bad situation turn out alright. More

one of the best! It has been an absolute pleasure working with Jo at BMW Cincinnati North. From the moment I stepped onto the floor, Jo provided an exceptional experie It has been an absolute pleasure working with Jo at BMW Cincinnati North. From the moment I stepped onto the floor, Jo provided an exceptional experience for me when purchasing my new car. She really takes the time to understand exactly what you need and goes out of her way to make sure you are satisfied and are really getting the best! She has continued to follow-up to make sure I am comfortable and happy. She was extremely professional and a pleasure to work with. I will definitely go back to work with Jo again! More

More than met expectations The service department is top notch. My service advisor (Dana) got me in promptly, had everything reading for a quick drop-off and kept me informed re The service department is top notch. My service advisor (Dana) got me in promptly, had everything reading for a quick drop-off and kept me informed regarding the problem with my vehicle. Couldn't have asked for anything more. More

Great Sales Experience I went back to BMW of Cincinnati North to buy a new car because of Brad Schultz. Brad is always upbeat, very friendly and very supportive and I apprec I went back to BMW of Cincinnati North to buy a new car because of Brad Schultz. Brad is always upbeat, very friendly and very supportive and I appreciate what he brings to the sales experience. I met Tony Heitz for the first time and he was very friendly and helpful as well. More

Remote start Took x5 in due to remote start not working. Had it for three days an found out that a software update made the remote start to not work. So am waiting Took x5 in due to remote start not working. Had it for three days an found out that a software update made the remote start to not work. So am waiting for BMW to send software update to correct this..Dana keep me advise of every step. Will call me when the software is in.. More

Diagnosed my problem. Chris took my complaint about excessive oil consumption seriously, and didn’t just tell me that it was “normal” to use a qt of oil every 1500-2000 mil Chris took my complaint about excessive oil consumption seriously, and didn’t just tell me that it was “normal” to use a qt of oil every 1500-2000 miles, like other BMW dealers have. Problem was traced to a faulty oil separator — again something no one else had suggested. I will get this fixed next month when I return from a trip. More

M240i Lease Overall it was a good experience but we ran into some financial issues after we had agreed on on a lease price and down payment. I almost walked to a Overall it was a good experience but we ran into some financial issues after we had agreed on on a lease price and down payment. I almost walked to another dealership offering a similar vehicle at the same price. More

Great customer care Really go out of their way to welcome the customer and make the visit go smoothly and efficiently. Visits usually shorter than their estimate, making Really go out of their way to welcome the customer and make the visit go smoothly and efficiently. Visits usually shorter than their estimate, making scheduling the rest of the day easy. More

Best dealership ever! Had my warranty service and they changed my oil put new wiper blades on filters and they were so kind .They also bought me lunch while they did servic Had my warranty service and they changed my oil put new wiper blades on filters and they were so kind .They also bought me lunch while they did service. So happy I bought my x5 there. More