BMW of Cincinnati North

Responsive I had an oil change alert, and while driving to a meeting, I scheduled a service appointment for that afternoon and took care of the service. Very re I had an oil change alert, and while driving to a meeting, I scheduled a service appointment for that afternoon and took care of the service. Very responsive! More

Very poor service I would not recommend anyone to buy a car from these guys. They lied to me twice. I bought 2 cars from them but service is going down hill. I would not recommend anyone to buy a car from these guys. They lied to me twice. I bought 2 cars from them but service is going down hill. More

Consistently ... GREAT! An internet junkie, I bought a demo BMW 335d five years ago through the internet - and I still love it and buying it was, dare I say it, a very pleasa An internet junkie, I bought a demo BMW 335d five years ago through the internet - and I still love it and buying it was, dare I say it, a very pleasant experience! I drive it from Cincinnati to Dallas twice/year - I really look forward to the trips as the BMW is, indeed, fun to drive. So, it was natural that, when I decided to lose my 2010 RAV4 and get another SUV, I would turn back to Clay Moorehead at BMW of Cincinnati North and look at certified pre-owned X3s. When I learned that the X3 I wanted was sold, Clay helped me find one, even better, that clearly exceeded my expectations at a fair, affordable price point - what's not to like? Again, the purchasing experience was pleasant, straightforward, and very accommodating. Tony was very helpful getting the paperwork - and clearly explained the many warranty options available; I bought an extended warranty that I wanted. I really liked the delivery experience as well. Not to be forgotten, Tyler Schmidt is aptly placed to cheerfully explain (and explain again, if needed) the many new electronic features in this 2017 X3 that my 2011 335d didn't have. Although I've been in IT for 40 years, this X3 has a number of useful, new features I will want to use. I drove home - again - a very pleased customer. Thank you, BMW of Cin North! More

Great Service Went in for routine service and was very happy with the outcome. Staff was very friendly and welcoming. First time working with Dana and will continu Went in for routine service and was very happy with the outcome. Staff was very friendly and welcoming. First time working with Dana and will continue to ask for her when I need something done with my car. More

Great Service Experience I think I am on my 4th BMW from Jake Sweeney and I would not go anywhere else to buy a car. The dealership is in a class of it's own. I have been wo I think I am on my 4th BMW from Jake Sweeney and I would not go anywhere else to buy a car. The dealership is in a class of it's own. I have been working with the same folks for 10 plus years and they are all still there. The sale & service is first rate. Paul Bonner has always taken care of me on the sales front and Chris Owens is my service guy & both treat me like family!! AWESOME! More

LISTENEND I like that Brian Williams and Michael Donohue listened my needs and what I want and could afford. Not telling me what I should do or can afford. I like that Brian Williams and Michael Donohue listened my needs and what I want and could afford. Not telling me what I should do or can afford. More

Purchasing a Certified Used Car Brian Williams , Tony Heitz, Norm Dexter & Tyler Schmidt (who gave me a quick rundown of the electronic wizardry of my 2016 228i XDrive & offered to h Brian Williams , Tony Heitz, Norm Dexter & Tyler Schmidt (who gave me a quick rundown of the electronic wizardry of my 2016 228i XDrive & offered to help in all ways needed in figuring it out when I had the inclination) all did a phenomenal job of making the anxiety provoking task of car purchasing a pleasant experience. Thank you so much!! More

Quick and Professional Service. Our service adviser Jeff kept us informed every step of the way. The car was serviced and completed on time, and as promised. Jeff also was forward th Our service adviser Jeff kept us informed every step of the way. The car was serviced and completed on time, and as promised. Jeff also was forward thinking to offer services that would avoid another visit in two weeks. More

Great service but questionable service recomendations Chris Owens was awesome in his customer service. No complaints and only praise there. Very disappointed to see recommendations being made to replace e Chris Owens was awesome in his customer service. No complaints and only praise there. Very disappointed to see recommendations being made to replace expensive components that still have a substantial residual life. Difficult to believe that a premium car with less than 5 years/32,000 miles on west chester roads would deteriorate to the extent of the initial service recommendation that amounted to over $7K. Cant determine if the X6 or the service recommendation is poor quality. Don't know whether to be disappointed with the car or the service recommendation. More

Third Purchase- Exceeded Expectations Again! New and refreshing sales model that left me feeling satisfied once again. I have always disliked the go-between with me, the salesman and the GM that New and refreshing sales model that left me feeling satisfied once again. I have always disliked the go-between with me, the salesman and the GM that you typically deal with when buying a car. During my last two car deals with BMW North I was able to work directly with Shujaat and Norm to put a very fair deal together. I also enjoyed having a dedicated technician ride along during the test drive to answer questions as opposed to having a salesman ride along. Thumbs up to Shujaat Siddiqui, Michael Naveh, Norm Dexter and Chris Lykins. More