BMW of Cincinnati North

Overall service for purchasing a certified and pre-owned BMW The overall service from welcoming to the delivery of purchased car within the same day was very smooth and satisfied. In specific, the sales person The overall service from welcoming to the delivery of purchased car within the same day was very smooth and satisfied. In specific, the sales person (Brad Schultz) was very kind, informative and instrumental in making my decision quickly to buy the car. Great and fun experience!! More

Why I use BMW Service Shaun Snelling is outstanding. I have asked him to be my service person. As a woman you need some one you can trust and he is just that, in addition h Shaun Snelling is outstanding. I have asked him to be my service person. As a woman you need some one you can trust and he is just that, in addition he listens and explains. He is one of the reasons I return here for service. He makes me feel taken care of. More

Shawn Snelling is great I recently took my I8 for its 1 yr anniversary oil change. Shawn Snelling was my contact. I had some puzzling questions about the rear latch on the I8 I recently took my I8 for its 1 yr anniversary oil change. Shawn Snelling was my contact. I had some puzzling questions about the rear latch on the I8 and Shawn knew exactly what my concern was and he explained how the special latch worked. I truly appreciate how well trained and knowledgeable Shawn was about the i8 despite their rarity in service. More

Excellent experience I drove up from Kentucky to purchase a CPO 328ix. Brad Shultz provided excellent service, was friendly, profession, and kept me informed throughout th I drove up from Kentucky to purchase a CPO 328ix. Brad Shultz provided excellent service, was friendly, profession, and kept me informed throughout the process. I'm happy with the vehicle and my time at Sweeney BMW. More

Service Department is amazing So I just had my first service experience with BMW of Cincinnati North. It was by far my best dealership experience. From their general manager, Rob So I just had my first service experience with BMW of Cincinnati North. It was by far my best dealership experience. From their general manager, Robert making sure my visit was amazing, to the friendly interaction with my service writer, Kyle, all the way to Evan performing the first scheduled service on my new BMW, the experience was top notch. Kyle even gave me a gift card to get lunch at a local restaurant and their complimentary Starbucks and wifi allowed me to not fall behind on my work. I was also has the option of them giving me a loaner but for the prompt service they provided (considering I was 1.5 hours early for my appointment) I didn't feel the need for it. Overall amazing experience and 5 stars to the staff at BMW of Cincinnati, where they aren't there to nickel and dime you on your service needs. More

Great customer service, excellent service from Brad Schultz Just had best auto lease/purchase experience at BMW North Jake Sweeney BMW. Brad Shultz made the wheeling and dealing painless. Not only that , but he Just had best auto lease/purchase experience at BMW North Jake Sweeney BMW. Brad Shultz made the wheeling and dealing painless. Not only that , but he is a very nice guy. The customer service and follow up, not only from him but from tech guy, Jason, was outstanding. All the auxiliary staff were pleasant, efficient and very friendly. They are a great team. That's why I keep coming back. More

BMW Service is Incredible I can't say enough good about the Service Department at BMW of Cincinnati North. They are professional, kind, work in everyway to deliver an excellent I can't say enough good about the Service Department at BMW of Cincinnati North. They are professional, kind, work in everyway to deliver an excellent service experience because they realize it's customer service that wins repeat customers. Kyle went absolutely above and beyond for me and my X5. My X5 is a 2012 and I love it. He makes recommendations and lets me know potential issues that may arise and how we'll handle it when it comes. The loaner vehicles they provide are fantastic. I'm a BMW customer for life. BMW of Cincinnati treats me like family. You can't beat that! More

Excellent buying experience I have bought 10+ cars so far in last 10 years but never had such a co-operative Sales executive 'Gregg Sewell' at the BMW dealership. He is a good sa I have bought 10+ cars so far in last 10 years but never had such a co-operative Sales executive 'Gregg Sewell' at the BMW dealership. He is a good salesman and provides a good service after the sale which is sometimes missing in the sales guys as they tend to ignore Customers once sales i completed. More

First ///M Car, fantastic experience I was referred to Aatir Barlas and this dealership by a friend and colleague of mine, also from Columbus, who had a great experience with this dealers I was referred to Aatir Barlas and this dealership by a friend and colleague of mine, also from Columbus, who had a great experience with this dealership. This was my first ///M Car order and only my second BMW, and Aatir Barlas and the team at BMW of Cincinnati North are to be commended for a great experience thus far. The entire experience has been low stress and very low-key, and I appreciated Aatir's no-pressure approach. He is a true enthusiast who really knows the brand and has a keen interest in the ///M cars. His extra training and knowledge in the M brand is phenomenal. From the very beginning, Aatir treated me with respect, even as an out of town customer. He afforded me several hours of his time and took me for several extensive test drives of several vehicles (including a new M3) right off the lot. He allowed me the time I needed to research and compare the vehicles before putting in my order for a new 2016 M4. While I consider myself a knowledgeable consumer, he expertly advised me along the way regarding key features and options to consider. He always allowed me the time I needed to arrive at a good decision and he made the process very relaxing and, dare I say, fun! He did not pressure me into things that I didn't need and was very non-biased. I also appreciated his honesty in price and negotiation; after a few e-mails and phone calls, he met me half-way and we arrived at a great deal. He also kept me informed diligently along the way as the car moved into production, shipping and delivery, and I enjoyed that he sent me screen shots of the car's progress from the online system-- this was a nice touch. He even sent me pics of the vehicle on the day it arrived. He worked hard to secure me the best incentives and lease terms from BMW and made certain that my order was delivered to my specifications. The delivery day was also fantastic; the car was nicely detailed and had a beautiful shine. Aatir gave me pretty much his entire afternoon to allow me to take pics of the car, sign paperwork, and admire the car in their beautiful delivery area which is aside from the main showroom and a very nice touch. He then took me on another personalized ride in the new vehicle to demonstrate some of the ///M features and made sure I had a good understanding of the car's capabilities, again providing helpful tips along the way. He has continued to follow-up beyond the purchase and has offered tremendous support and customer service. The level of attention to detail has been unmatched and was by far one of the most pleasant car purchasing experiences thus far! I can't say enough about the impression that Aatir and in-turn this dealership has left with me. I highly recommend this dealership to anyone who wants to enjoy a pleasurable and memorable car ordering and purchasing experience, and especially if you're looking for a true ///M car enthusiast like Aatir who can make your experience one of a kind! Thanks again for your great service and attention to detail, Aatir! More

I wanted to express my appreiciation and say "Thank You." In the beginning my experience wasn't very pleasant, especially since my vehicle was in need of some serious repairs that were not covered under my wa In the beginning my experience wasn't very pleasant, especially since my vehicle was in need of some serious repairs that were not covered under my warranty. But after speaking with Mr. Godbey & Mr. Isaac they assured me that I would have some resolve. I am very appreciative of the staff at the facility, especially the two gentlemen noted. I look forward to future dealings with the facility as needed and recommend every BMW owner to this facility as they are professional and knowledgeable. Thanks Much, Rod Edwards More