BMW of Catonsville

Extraordinary service and care by Brittany Hill of BMW of Catonsville: I would like to extend my appreciation and gratitude for your outstanding employees – Brittany Hill (BMW Service Advisor) and George Catonsville: I would like to extend my appreciation and gratitude for your outstanding employees – Brittany Hill (BMW Service Advisor) and George Panniell (Parts Staff). During my recent visit, they went beyond their call-of-duty to take care of the issues with my two BMWs. George went beyond human imagination to search and find the exact parts I was looking for. Both Brittany and George deserve Commendations for their honesty, service oriented, superior professionalism, and customer satisfaction focused work ethics. Their services for my family far exceeded our expectations. Employees like Brittany and George are the primary reasons for me, my son, and many other repeat customers at your dealership. Please, with your permission, I will be sending this Commendation note to BMW HQs in Germany and U.S. Thank you for maintaining such high standards at your dealership. Sincerely, Alex More

Overall great experience. Sales rep was very knowledgeable and helpful. Dealership was responsive and easy to deal with. Sales rep was very knowledgeable and helpful. Dealership was responsive and easy to deal with. More

After 2 other BMW dealerships declined to execute my lease buyout, client Advisor Howard Moon responded in a very professional, thorough and timely manner. The finance manager Mark explained everything lease buyout, client Advisor Howard Moon responded in a very professional, thorough and timely manner. The finance manager Mark explained everything in detail and worked diligently to get me the best rate. I will definitely use this dealership for all future BMW service and new vehicle(s). More

Benn was extremely knowledgeable and helpful. He was able to answer all of my questions and address all of my needs. Highly recommended@ He was able to answer all of my questions and address all of my needs. Highly recommended@ More

Harold was great and easy to work with. He made my experience very easy and comfortable. He made my experience very easy and comfortable. More

Howard was very helpful and responsive to questions. We received great service when looking at vehicles and the purchasing/leasing process was smooth and efficient! We received great service when looking at vehicles and the purchasing/leasing process was smooth and efficient! More

This was my second experience with Ron. He ks knowlegeable and very helpful, and I recommend him highly He ks knowlegeable and very helpful, and I recommend him highly More

Ron was excellent to work with -- very friendly, knowledgeable, and helpful throughout the process of coordinating delivery of my new 540i. He was always available to answer my questions, and kept knowledgeable, and helpful throughout the process of coordinating delivery of my new 540i. He was always available to answer my questions, and kept in regular contract with me to communicate updates. On delivery day, Ron made the process as simple as possible, and was kind enough to say late to help get me set-up and comfortable in my new car. Looking forward to working with Ron again! More

Howard was great dealing with us. he went thru each option and explained what we actually needed for our car. The made the buying exp smooth and easy. he went thru each option and explained what we actually needed for our car. The made the buying exp smooth and easy. More

This is very nice dealership, it has good stock of vehicles we were looking for. Howard Moon assisted us really well and educated us. i highly recommend this location of BMW vehicles we were looking for. Howard Moon assisted us really well and educated us. i highly recommend this location of BMW More