BMW of Catonsville

This is the 2nd new BMW that my husband and I have purchased from Jae Lim at BMW of Catonsville. Each experience has been very pleasant and easy from start to driving the vehicle out the door. He is purchased from Jae Lim at BMW of Catonsville. Each experience has been very pleasant and easy from start to driving the vehicle out the door. He is very professional, knowledgeable and also personable and a joy to work with. We highly recommend him More

My rating and recommendation of this dealership has drastically reduced over the past few months. After buying a X 5 for my wife last December and trading my Yukon in on that car, I looked at replacing drastically reduced over the past few months. After buying a X 5 for my wife last December and trading my Yukon in on that car, I looked at replacing it with an X 7. After working with brian Brennan, who by the way represents the dealershio extremely well, I decided it was too small and purchased another Yukon. After doing so I remembered that when I bought the wheel and tire insurance I was told if I sold the car I would be refunded the remainder of the premium. I cantacted Brian and he had me send him the information and gave it to the appropriate people. I heard from someone it would probably take a few months. That time went by and I saw an email from Ms. McCarthey and contacted her. I received a call from someone at the dealership that Fidelity handled it and they didn't know where the process was and they usually don't hear from Fidelity. He said he would look into it. 2 more weeks have passed and I have heard nothing. I believe if a dealership that had the quality that you did, would not let this type of customer service continue. Thank You for listening More

The dealership was really nice and well run. All of the management Staff, front desk and Sales staff were all helpful and nice to work with. We will continue to use dealer for our future car pur All of the management Staff, front desk and Sales staff were all helpful and nice to work with. We will continue to use dealer for our future car purchases, and service. More

I'm grateful for the wonderful service provided by Min and Sam. We visited around two months ago to explore a car, and they offered excellent assistance, including a test drive and a thorough explanation and Sam. We visited around two months ago to explore a car, and they offered excellent assistance, including a test drive and a thorough explanation of the vehicle and financing options. I have never received such a detailed explanation before. They did not rush or pressure us into making a purchase. Our experience with them was impressive, and we were thrilled to pick up my lovely car yesterday. I highly recommend Min and Sam; you won't be disappointed. Thank you once again! More

I corresponded with Jae this morning, we closed the deal a couple of hours after I arrived. Very honest and transparent. Highly recommend for BMW buyers. Thank you Jae for working with me! a couple of hours after I arrived. Very honest and transparent. Highly recommend for BMW buyers. Thank you Jae for working with me! More

My husband I had a perfect car leasing experience with Ron. He was knowledgeable, helpful and personable, and NOT pushy. He showed us the models we were interested in, and explained the key features and d Ron. He was knowledgeable, helpful and personable, and NOT pushy. He showed us the models we were interested in, and explained the key features and differences. He found the car we ultimately leased at another BMW dealer and had it to us within just a few days. We would definitely work with him again. More

Errol did a great job, fantastic service! Thanks for all your help. Excited to drive my new car. Thanks for all your help. Excited to drive my new car. More

Rick and Jerry made the buying process a breeze can not wait to send my friends and family to them again. Thanks Rick ! wait to send my friends and family to them again. Thanks Rick ! More

The auto dealership world has lost its way in terms of finding and training good sales people, but Ron is the gold standard for professionalism. His knowledge and communication skills reflect the many yea finding and training good sales people, but Ron is the gold standard for professionalism. His knowledge and communication skills reflect the many years of experience that he brings to the table. He made my car buying experience smooth and easy. I drove by two other BMW dealerships to deal with Ron and BMW of Catonsville- a little longer drive but well worth the trip. More

I normally don't leave any reviews, but I otta tell y'all. My Sales advsior Jae Lim did really great to get me what I want and needs. He is very helpful and courteous. keep up the great work! y'all. My Sales advsior Jae Lim did really great to get me what I want and needs. He is very helpful and courteous. keep up the great work! More