BMW of Catonsville

Benn was fantastic. The entire buying experience was seamless and he made it quite enjoyable and easy. Highly recommend The entire buying experience was seamless and he made it quite enjoyable and easy. Highly recommend More

Howard made my car buying experience extremely pleasant and stress free. I greatly appreciated his knowledge and expertise on the car I ended up buying. and stress free. I greatly appreciated his knowledge and expertise on the car I ended up buying. More

Howard was great - really enjoyed his diligence in guiding me the process, and being an advocate on my behalf. guiding me the process, and being an advocate on my behalf. More

Car was in great condition. Thank you to Howard for making the deal happen and Mark for making it easy in the finance office Thank you to Howard for making the deal happen and Mark for making it easy in the finance office More

Harold Blackwell was great. He was honest, personable, and professional. He did a fantastic job with all phases of the process. He was honest, personable, and professional. He did a fantastic job with all phases of the process. More

My name is Silas Harvey, I wanted to convey the WONDERFUL service experience I had today at BMW Catonsville, MD. I am a first-time customer and received a recommendation to utilize your Service dept. from a service experience I had today at BMW Catonsville, MD. I am a first-time customer and received a recommendation to utilize your Service dept. from a recurring customer (Bernice D.) as i recently purchased a 2019 BMW X5. She further recommended Keon Tobin as BMW Service Advisor to consult with and I am elated she did. First, the welcomed friendliness from Keon was on-point, well received and much appreciated. Keon exhibited stellar professionalism both in terms of services knowledge and wholehearted demeanor. As I’m in the Information Technology services sector working with a large corporation focused primarily on federal government contracts/customers, I have a strong affinity for how important it is to deliver quality service with an intent focus on providing customer excellence. Some of the key aspects I quickly recognized - Keon expeditiously and calmly collected the information necessary to better understand the vehicle issues I was experiencing while seeking clarity and validating my concerns. As I diligently performed my work in your customer service area, Keon provided a timely diagnostic analysis with recurring informative updates on the status of work completion of my vehicle. Keon further sought to build a solid positive rapport with me while delivering a high level of customer intimacy and service. Keon’s superb business acumen and engaging leadership qualities shine through, and your dealership is to be commended for having an outstanding employee like Keon to represent your brand. Keep up the great work Keon, you truly are 5-Star and a class act! Also, hats off to the BMW technician (Matt) as well who effectively performed the brake installation work in an efficient and timely fashion while delivering a thorough overall video assessment of condition of vehicle in laymen’s terms. I was further impressed by your BMW dealership being able to quicky address and fix the brake problem on the same day within 1-1.5 hours without me having to return on a separate day to get the work done. To close, a first impression is a lasting impression thus this is truly my go to BMW Service Dept. in the future. Thanks for your driven commitment to customer satisfaction, Silas More

Howard Moon was amazing, however, long wait to meet finance advisor was frustrating. Wait time to get car financed could be improved. finance advisor was frustrating. Wait time to get car financed could be improved. More

Harold Blackwell did a phenomenal job in getting me everything I asked him for on the vehicle I was inquiring about and he even went above what I asked him for in sending me a walk around video and pro everything I asked him for on the vehicle I was inquiring about and he even went above what I asked him for in sending me a walk around video and providing additional information on that vehicle. I would highly recommend Harold to anyone looking for a new or used vehicle. More

I received great customer service. My sales guy Jae Lim found me the X5 I was looking for. Made the vehicle purchase experience very smooth and I am completely satisfied. Thank you. My sales guy Jae Lim found me the X5 I was looking for. Made the vehicle purchase experience very smooth and I am completely satisfied. Thank you. More

Joe always provides top notch service! He is always there to help, willing to do whatever is needed without any excuse or delay. He makes sure the customer knows they are important and ex He is always there to help, willing to do whatever is needed without any excuse or delay. He makes sure the customer knows they are important and exhibits a clear understanding of 5 star service: The customer’s need comes first! More