BMW of Catonsville

Loved working with Ron. He was proactive fast and efficient. He ensured that I walked away with my dream color car He was proactive fast and efficient. He ensured that I walked away with my dream color car More

Tremendous customer service by Keon Tobin! He’s the go to guy at BMW of Catonsville! Highly recommend! He’s the go to guy at BMW of Catonsville! Highly recommend! More

I had an outstanding experience. Howard Moon did a great job listening to what we were looking for and helped us find the perfect car. Howard Moon did a great job listening to what we were looking for and helped us find the perfect car. More

I had a great experience; Ron was outstanding very knowledgeable and helpful. Great Service. Thank you. knowledgeable and helpful. Great Service. Thank you. More

I was treated very well from the time I arrived was shown the vehicle I was interested in explained the status and got to test drive it. Howard was a great salesman and was willing to explain everything to m the vehicle I was interested in explained the status and got to test drive it. Howard was a great salesman and was willing to explain everything to me. I would highly recommend this dealership because even salesmen that weren’t involved in the sale were always trying to help More

I was able to come in and get the deal completed in no time. Howard Moon was very friendly and helped a great deal! time. Howard Moon was very friendly and helped a great deal! More

I recently had an incredibly frustrating and disappointing experience at BMW of Catonsville, and I feel compelled to share my experience with others. Unfortunately, my encounter with David Lee, disappointing experience at BMW of Catonsville, and I feel compelled to share my experience with others. Unfortunately, my encounter with David Lee, the General Manager, and Sam Hoksoo Choi, the Finance Manager, left a sour taste in my mouth and diminished my trust in this dealership. To begin with, Sam Hoksoo Choi provided me with completely inaccurate information regarding a car warranty. I specifically asked about the coverage of my extended and manufacture warranty running consecutively. Sam assured me that the extended warranty was only covering the time period after the manufacturer’s warranty expired and if I was to cancel the warranty I would receive the full price of warranty. Trusting his expertise and being under the impression that I would receive the full amount, I agreed to proceed with the cancellation. However, to my dismay, I received a prorated amount that was over 1,000 less than expected. It was clear that Sam had given me false information and misrepresented the cancellation policy. This situation not only caused inconvenience but also had I known the true policy I could have made another decision or requested another option. Furthermore, my attempts to contact both David Lee and Sam Hoksoo Choi regarding this matter have been completely fruitless. Despite leaving multiple messages and sending emails, I have received no response from either of them. The lack of communication and refusal to address the issue demonstrates a severe lack of professionalism and accountability on their part. It is incredibly disappointing when individuals in positions of authority fail to take responsibility for their mistakes and make no effort to rectify the situation. I had high expectations when I chose BMW of Catonsville, hoping for a reputable and trustworthy dealership. Unfortunately, my experience with David Lee and Sam Hoksoo Choi has shattered those expectations entirely. Not only did they provide incorrect information about a car warranty, but they also displayed a complete disregard for customer satisfaction by ignoring my attempts to seek a resolution. Based on this experience, I cannot in good conscience recommend BMW of Catonsville. Potential customers should be aware of the potential misinformation and lack of accountability that they may encounter at this dealership. It is disheartening to witness such poor customer service from individuals in managerial positions who are supposed to uphold the reputation of the dealership. I hope that my review serves as a cautionary tale and that BMW of Catonsville takes steps to address these issues, ensuring that other customers do not have to endure similar frustrations in the future. More

Howard was the most patient and kindest salesperson I ever had. I already knew what I wanted when I went to the location, but he still did not come off as super pushy, yet was willing to answer any ques ever had. I already knew what I wanted when I went to the location, but he still did not come off as super pushy, yet was willing to answer any questions I may have. Mark was also very helpful, and explained the financing process to me when we encountered a technical difficulty. He went above and beyond to work around the difficulty, and even suggested ways to fix it so that I would not keep having the same issue. The process was very smooth, and I will definitely recommend Howard and Mark and BWI of Catonsville to all of my friends! More

Awesome, knowledgeable and very helpful. My sales went through so smooth and quickly. Go see Jae for yourself! My sales went through so smooth and quickly. Go see Jae for yourself! More

Howard and Sam are very nice to deal with, I did not spend so much time to finish the deal. spend so much time to finish the deal. More