BMW of Catonsville

I have been a long time customer at this location, the parts department is very friendly, I always had a great experience until Keon Tobin got promoted from Sales to the service advisor position. I never parts department is very friendly, I always had a great experience until Keon Tobin got promoted from Sales to the service advisor position. I never had a problem with my previous service advisor but unfortunately he left this location a few years ago. Keon's knowledge about cars is very limited, he is very unpleasant to deal with, very disappointed with his poor communication skills. Ask him a price quote of a service and he would mumble out a random number without looking at his computer or anything. I was inquiring about replacing my front brake pads so I first went to the parts department and spoke to George who is a very friendly guy and he gave me a quote of $357 for labor, that was way over what owings Mills had quoted me so I was going to buy the parts here and take them to Owings Mills to do the service for me, so I bought the parts here and next day I came to pick the parts up so I just decided to go to Keon and double check the labor price, I asked him and he mumbled and said it was only $87 for labor which was strange to me so I repeated the question and asked "Is it only $87 for labor here" and he replied and said "YES IT IS" which made me stay with Catonsville and do the service here too instead of going to Owings Mills. The next day the service is done and Keon is sending me an Invoice of $357 so I called him and asked him that he had told me $87, why am I getting an invoice of $357, he got very loud and furious over the phone and started saying that he never gave me a quote of $87 which was very dishonest of him. I spoke to his managers who appeared to be very cordial but it did not help and I do not blame them but Keon. I also had to replace my Oxygen Sensor Valve Breather on my vehicle recently, I took it to Keon for service and told him to first check if the part was covered under my extended warranty and only perform the service if it was covered, he took the car in and an hour or so later came to me and said the technician changed the Valve Breather and unfortunately it was not covered under the extended warranty I had and wanted me to pay over $400, he did offer a discounted price but all of that could have been avoided if he had more training on communicating with his customers. There is always a problem when dealing with him. I had a 328xi a few years ago and my head gasket had blown on me, my vehicle was a SULEV (Super Ultra Low Emission Vehicle) model that comes with a really good warranty that lasts upto 150,000 miles or 15 years which covers the headgasket, I brought that car here and had asked for the warranty and they refused to take care of it under the warranty. I also remember when Keon first got promoted to the Service Advisor role he had told me to never buy another BMW, these cars are never reliable and always cause problems, this tells me how dishonest he is with his job let alone his customers. More

I had an excellent experience with Jae! Highly recommend! It was my first time purchasing a car and his friendly demeanor made the car buying process smooth and enjoyable. His knowledge a Highly recommend! It was my first time purchasing a car and his friendly demeanor made the car buying process smooth and enjoyable. His knowledge about the vehicles was impressive, and he answered all my questions with patience. Moreover, his politeness and professionalism added a positive touch to the overall transaction. Special thank you to Mark as well for sharing his wisdom on the car buying process. Everyone at the Catonsville BMW are so kind and helpful. Thank you Jae and Mark for all your help! More

Thank you Jae. You are the best sales person! He gave me exactly what I need and want. I drove 3 hours to get the vehicle with great deal he gave to me. I will brin You are the best sales person! He gave me exactly what I need and want. I drove 3 hours to get the vehicle with great deal he gave to me. I will bring my wife and my son next time to buy another BMW! Thank you again for your honest and hospitality. More

Howard and Sam were amazing! ! They made the process seamless. I love doing business with BMW of Catonsville ! They made the process seamless. I love doing business with BMW of Catonsville More

I have purchased a lot of autos in my life and Ron is the absolute best sales rep I have ever dealt with. A very satisfying and pleasant experience! absolute best sales rep I have ever dealt with. A very satisfying and pleasant experience! More

Great place with great staff like Jae Lim. He’s a great sales man. You need more workers like him. He’s a great sales man. You need more workers like him. More

Friendly, easiest car purchase in the past 20 years. My sales associate Jae Lim took the time to explain the purchasing process and helped me set up the driver settings in my new car. My sales associate Jae Lim took the time to explain the purchasing process and helped me set up the driver settings in my new car. More

Thank you Jae Lim for all your help. This is my 4th BMW from him. My son and other family members bought BMW from him. He was very polite and friendly. I strongly suggest anyone who is This is my 4th BMW from him. My son and other family members bought BMW from him. He was very polite and friendly. I strongly suggest anyone who is in marlet for BMW. Thank you again for your professionalism and I will be return for another BMW for my wife in the future. And Jonara in finance helped me with great deals in protections. More

Howard Moon was very prompt and professional. It was a pleasure to work with him. It was a pleasure to work with him. More