BMW of Catonsville

Had an excellent experience at BMW Catonsville! After a long drive, our salesman Jae Lim respected our time and had us driving out in our new vehicle in record time. Highly recommend Jae and the fo After a long drive, our salesman Jae Lim respected our time and had us driving out in our new vehicle in record time. Highly recommend Jae and the folks at BMW of Catonsville for their professionalism, wide selection of vehicles, and outstanding customer service!! More

My salesman Jae Lim was the best and most knowledgeable car salesman I have come a crossed. This car purchase would not have been possible if it wasn’t for his commitment to help me find the right car. He car salesman I have come a crossed. This car purchase would not have been possible if it wasn’t for his commitment to help me find the right car. He has the professionalism I look for and the passion to reach my perfect ride. I will be looking forward to my future car with him. More

Harold Blackwell really took the time to make me and my wife feel comfortable from start to finish wife feel comfortable from start to finish More

Professional, knowledgeable and courteous salesman, Brian Brennan, was able to facilitate my car buying experience efficiently and effectively. Brennan, was able to facilitate my car buying experience efficiently and effectively. More

Thank You for Exceptional Service Dear Min and Sam, I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the outstanding service you provided during Sam, I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the outstanding service you provided during my recent car purchase at Catonsville BMW Dealership. Your dedication to making my dream car a reality and facilitating its transfer to your location was truly impressive. Sam, your expertise as the finance manager ensured that the process was seamless. I was thrilled with how quickly everything was completed; I was in and out in under an hour. Both of you went above and beyond, demonstrating professionalism and efficiency throughout. My husband and I genuinely appreciate your efforts and the exceptional experience we had at your dealership. I highly recommend Catonsville BMW for anyone looking to purchase a vehicle. Thank you once again for everything! Best regards, Lloyd and Catina Parker More

Professional courteous direct and good communication amongst the team. their Business Manager is def All Star amongst the team. their Business Manager is def All Star More

Friendly, attentive, knowledgeable, immediate care and attention. Customer service oriented. Staff is very pleasant always. attention. Customer service oriented. Staff is very pleasant always. More

Keon Tobin is my service advisor. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. If there are any issues he notifies me in advance. BMW of Catonsville also provides a family like atmosphere whenever I visit. More

Fast service for a used vehicle purchase was appreciated. Thanks for expediting everything friendly and quickly. Thanks for expediting everything friendly and quickly. More

How hard is it to replace a BMW windshield? Impossible! After suffering a spider crack that that was not repairable, it took me 3 months after I moved to the DMV to find BMW of Catonsville. Jam Impossible! After suffering a spider crack that that was not repairable, it took me 3 months after I moved to the DMV to find BMW of Catonsville. Jamie was fast, courteous, kind and was able to get me in for an appointment with a loaner vehicle in a very timely fashion. On top of that, she saved me $1000 on the original quote that I had received from the Sterling dealership bid that was rejected my auto insurance. I had 6 other companies say no to replacing my windshield before finding Jamie. Her bid was accepted by my auto insurance without question. When it came time for my lease end inspection, she arranged to have my car picked up at work due to my long clinic work hours and got the job done while I was working. The entire service department made me feel welcome and they all greeted me with smiles. They definitely understand customer service and how to make customers feel appreciated and valued. Despite the longer drive from DC, they earned a customer for life as long as I stay in the area. So appreciative of Jamie and her entire service department including all the service specialists and valet. Highly recommend them for all your BMW service needs More