BMW of Catonsville

Harold was a pure professional. He even came in on his day off for me. He even came in on his day off for me. More

I contact Mr. D'Souza on a Monday for an X3 that was in processing. He explained that the car needed to go through inspection and he would send me pictures shortly D'Souza on a Monday for an X3 that was in processing. He explained that the car needed to go through inspection and he would send me pictures shortly. He did not send any pictures. I contacted him via email and phone on Tuesday and again on Wed morning without a response. I called the dealership and spoke to another advisor who said the car was just sold. Mr. D'Souza then sent me a reply the car was sold. Avoid him if you really are interested in a car as he is not responsive or customer focused. Terrible customer service. More

I was interested in a truck I saw online but lived in another state. Howard made the purchase process very easy overall. He guided me all the way without pressure, no games and at my pace. Overall very p another state. Howard made the purchase process very easy overall. He guided me all the way without pressure, no games and at my pace. Overall very professional place to do business with. More

Jae is probably the most honest and patient BMW sales advisor ever. I test drove the same car three times because I really wanted to be sure that was the one I wanted, and on each occasion, Jae was so we advisor ever. I test drove the same car three times because I really wanted to be sure that was the one I wanted, and on each occasion, Jae was so welcoming! Not once did I ever feel rushed or that I was being “too much.” Not only that, but he also took the time to explain the process of buying the car in the most economical way possible for me. I didn’t have to deal with unnecessary fees or hidden costs - he was transparent with the whole process in general. He’s super responsive, but never puts pressure on you to buy anything. I wish every car dealership and sales advisor did business with the integrity and candidness that Jae does. More

Exceptional Service with Howard Moon at BMW Catonsville! Working with Howard Moon and his team at the BMW dealership was an absolute pleasure. From his expert knowledge to his outstanding customer servic Working with Howard Moon and his team at the BMW dealership was an absolute pleasure. From his expert knowledge to his outstanding customer service, Howard made the car-buying process effortless and enjoyable. He patiently guided my husband and I through every step. Howard's professionalism, transparency, and dedication to customer satisfaction truly set him apart. If you're in the market for a BMW, I highly recommend Howard Moon for a seamless and satisfying experience. More

The dealership is bright, clean and welcoming. My client advisor, H. Blackwell, is a people-person displaying quality customer care. I'd recommend him to anyone! My client advisor, H. Blackwell, is a people-person displaying quality customer care. I'd recommend him to anyone! More

I had to give Kekah Moma the review he deserves while still waiting for my car to be done. I could not wait. He respectfully explained everything I need to know as a first time BMW owner and makes me fee still waiting for my car to be done. I could not wait. He respectfully explained everything I need to know as a first time BMW owner and makes me feel comfortable while I waits for my car. More

Mr. Moon was a joy to work with,fast And efficient. The world would be a better place with more Moons.p.s.the dealership is top shelf world would be a better place with more Moons.p.s.the dealership is top shelf More

Howard is a pleasure to deal with and is very knowledgeable of the BMW cars. I would recommend him to anyone. knowledgeable of the BMW cars. I would recommend him to anyone. More

My salesperson Jae Lim was wonderful. He was very kind and knowledgeable about the vehicle. It was my first BMW purchase and one of the best experience I ever had. Thank you Jae and BMW o He was very kind and knowledgeable about the vehicle. It was my first BMW purchase and one of the best experience I ever had. Thank you Jae and BMW of Catonsville. More