Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

BMW of Catonsville

Catonsville, MD

Overview
Employees
Reviews
Vehicles
4.9
2,408 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Contact Dealership
View Awards

6700 Baltimore National Pike

Catonsville, MD

21228

Directions

By Type

Showing 2,408 reviews

April 17, 2024

Subject: Formal Complaint Regarding Customer Service Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encount More

by drjeniffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keon Tobin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kekah Moma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

BMW of Catonsville responded

drjeniffer, We take all customer concerns seriously and investigate any concern thoroughly. In this case, the concern was immediately elevated to our Corporate Director of Security, Ed Puls, because of the misplaced wallet. Thank you for speaking to Ed and our Service Manager, Mel Cuesta, and for assisting with the investigation. Our investigation shows you left the dealership at approximately 1PM. You stated that later that afternoon you received notifications from your bank about a charge to the credit card and that’s when you realized your wallet was missing. Unfortunately, you did not contact anyone at our dealership at that time. Around 6PM, one of our long-term employees found the wallet in a chair in the waiting room, and he immediately notified a manager. The employee and the manager looked in the wallet for identification and immediately called you. You arrived within the hour and picked up the wallet. We are glad you were able to get the charges removed by your credit card issuer. We are sincerely sorry for the lost wallet, however the wallet was not in our custody for approximately five hours after you left the dealership. We apologize if the time necessary to complete the work wasn’t clearly communicated to you. Regarding the video you mentioned, we provide an assessment of the vehicle condition in order to ensure the vehicle owner is aware of any condition that may need to be addressed currently or soon and also for your peace of mind if no items need attention. If you would like to discuss the matter further, please contact our Service Director, Mike Winter, at mwinter@mileone.com or 410-818-3315. Thank you.

April 15, 2024

Howard listened to our needs and deliver on getting us into our new car, Mark in finance was great too. More

by apesinvic
Recommend Dealer
Yes
Employees Worked With
Mark Sonn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Moon
Report | Print
Apr 18, 2024 -

BMW of Catonsville responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

April 15, 2024

Everyone at this location was very customer friendly that I had to encounter with from the salesman to the financial director. More

by sharitabriscoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

BMW of Catonsville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 11, 2024

Howard and sales and Mark and finance were great. They work to get me what I wanted and it all worked out. More

by THKIM
Recommend Dealer
Yes
Employees Worked With
Howard Moon
Report | Print
Apr 12, 2024 -

BMW of Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Catonsville!

April 11, 2024

My salesman was Errol and Jhonayra the finance manager worked perfectly as a team both had exceptional customer service. More

by holmesbernard1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Errol D’Souza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhonayra Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

BMW of Catonsville responded

Hi, to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

April 05, 2024

Friendly , attentive , made my first bmw purchase a great experience. This was a wonderful experience More

by dashawn4259
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benn Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Moon
Report | Print
Apr 07, 2024 -

BMW of Catonsville responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 02, 2024

Great experience; very friendly and professional. They made the buying process easy and my sales professional was top notch More

by Ethan.haase
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Choi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Moon
Report | Print
Apr 04, 2024 -

BMW of Catonsville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 01, 2024

Clean, facility, Staff very efficient and professional, and transaction was quick with no grief. Howard is the best! More

by One tee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Choi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Moon
Report | Print
Apr 03, 2024 -

BMW of Catonsville responded

Hi, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

March 30, 2024

Jae Lim was great and took care of me right away. Gave me great deal. More

by Ali Sher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jae Lim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

BMW of Catonsville responded

Hi Ali, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 29, 2024

Everyone at the dealership was very responsive but doing the deal virtually was even better More

by Treymhornsby
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhonayra Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Moon
Report | Print
Mar 30, 2024 -

BMW of Catonsville responded

Hello, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

1
...
18
19
20
...
241