BMW of Catonsville

It was a quick and simple purchase. My sales person, Jae was very helpful and attentive and kept me well informed throughout the whole buying process. was very helpful and attentive and kept me well informed throughout the whole buying process. More

Hands down the best BMW experience! Very straightforward numbers, no changes nor surprises. No pressure sales attitude, David Aviles went out of his way to make sure I was satisfied with my sales experience numbers, no changes nor surprises. No pressure sales attitude, David Aviles went out of his way to make sure I was satisfied with my sales experience. To top it all off, I got the best price for the vehicle given this time of vehicle inventory shortages!. In the finance department, Andrew Lippincott was amazing! No pressure to buy any add-ons & he got me going thru the paper work in a good amount of time. Andrew did an excellent job of explaining each recommended add-on as well as its advantages & disadvantages. I would highly recommend this dealership & these 2 individuals for your sales/finances needs. More

The staff is professional and courteous.Keon does an The staff is professional and courteous. Keon does an excellent job in explaining the services being performed and will inform me if there are any ad The staff is professional and courteous. Keon does an excellent job in explaining the services being performed and will inform me if there are any additional items that need to be performed. More

Castor Estrada Jr Is the best at what he does i would recommend him for anyone looking to buy a new BMW thank you for everything !! BMW 🔥🔥 recommend him for anyone looking to buy a new BMW thank you for everything !! BMW 🔥🔥 More

BMW of Catonsville is an excellent dealership. I was treated well. My sales rep was excellent. It was a good experience overall. I will recommend this to anyone. treated well. My sales rep was excellent. It was a good experience overall. I will recommend this to anyone. More

Let me start off with the fact that I live in Hershey, PA. I researched a pre-owned 2018 BMW X5 online and was contacted by Paul Rouhan. That is the good part. Nothing went well after that. My son and I m PA. I researched a pre-owned 2018 BMW X5 online and was contacted by Paul Rouhan. That is the good part. Nothing went well after that. My son and I made the hour and a half trip to check out the X5 and was met with a very busy showroom on a rainy Friday afternoon. I was not familiar with the dealership, but I have owned 2 BMW's and 2 Mercedes Benz's from Sun Motors in Mechanicsburg. These 2 dealerships are night and day from each other. I guess that "every" customer is customer does not apply to this one. We left kind of blown away by the lack of customer service we received. More on that in a few. I decided to give it another chance after emailing and texting with Paul. We made another trip on a very early Wednesday due to Paul telling me that he had to pick up another customer at the airport to "make a sale.' Unprofessional to say the least. My son and I made the trip in 2 hours due to a bad accident. This is where it goes straight downhill. I could tell by the pictures online that there was an issue with a part of the car and when I was able to take a good look at it there was a major scrape of the front fender that Paul related was "just a couple hundred to fix" and claimed that he never was there, seriously?? We all know that is not true. I was offered to have it fixed "after" the sale by making another trip to bring the X5 back and get a loaner and then make another trip to pick it up. I asked Paul if I could see the financing rate that they said they could get me with my very good credit. I kept getting the run around the entire time and was given a pen and key chain set. Paul then made the fatal error in my eyes. He related "come on Jerry it’s just a used car". I was knocked off my feet. SO, DO PEOPLE THAT BUY NEW CARS GET TREATED DIFFERENTLY THEN THOSE THAT BUY USED CARS? Last time I checked spending 40K is no different than someone spending 80K. Paul then pulled out the car key for the X5 and I asked him where the other set was. He related there is only one. Now I know why the X5 was not a CPO vehicle. Paul then states, "It’s one thing after another today". That is when I had enough. I proceeded to "Jerry's Office" who obviously was Paul's supervisor and I related to him to get the dent fixed, get another key and maybe I will be back which I knew would never happen. BMW of Cantonsville please treat all your customers with better customer service. You did not know this, but the car was for my son and he was able to see and learn a valuable lesson through all of this. DO BETTER. More

The best experience so far with a dealership. Jae was very helpful, very knowledgeable and patient. He gave us all the information we needed to know and was a very nice person to deal with. He was not p very helpful, very knowledgeable and patient. He gave us all the information we needed to know and was a very nice person to deal with. He was not pushy and he was able to get us a very good price. I would highly recommend him to anyone in market for new or used car! More

I just purchased X3 from Jae Lim. It was the best experience ever had. Thank our for your excellent service and I will recommend to my family and friends. So they will get the best deal in town. Ant experience ever had. Thank our for your excellent service and I will recommend to my family and friends. So they will get the best deal in town. Anthony the manager and Mark on financing gave me an excellent help and deal for my BMW X1 More

Great experience purchasing my first ever BMW X5 from this dealership store. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. this dealership store. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. More

I was working with My sales person Jae. He gave me the great deal and it was pleasant car buying experience I ever had. Will return to him when I need another vehicle. Thank you. Jae! great deal and it was pleasant car buying experience I ever had. Will return to him when I need another vehicle. Thank you. Jae! More