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BMW of Asheville
Arden, NC
167 Reviews
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167 Reviews of BMW of Asheville
September 18, 2019
Deceived I would caution strongly against anyone who takes their vehicles in for service at Bmw Asheville. Approximately two years ago when our BMW X5 start I would caution strongly against anyone who takes their vehicles in for service at Bmw Asheville. Approximately two years ago when our BMW X5 started having issues Just under 40,000 miles, we brought it into the Bmw o Asheville For service. We noticed that there is smoke coming out of the exhaust and we were having to put in almost 1 quart of oil into the engine every two weeks before the oil indicator would come on. We were told "that's what these big engines do and “it is normal”. Over the next two years we had multiple items fail on this vehicle and repeatedly brought the vehicle to BMW Asheville...and all this time we continued to pour oil into the vehicle. By now, it has gotten so bad that it is embarrassing to drive this car due to the smoke billowing out of the exhaust. All this time the BMW dealer told us that this was normal to burn oil, but there might be an oil leak, but it would cost “thousands to find and fix the leak”. In the end we spent probably $3000 or more on repairs with them all to find out that this engine has been involved in a class action lawsuit. We finally brought it to a different dealer who immediately performed a "oil consumption test" and we were told that we need a new engine. Unfortunately now that it has 70,000 miles on it, instead of 40,000 miles when we first complained about the oil issues, we need to pay another $3500 for this. At NO time did BMW of Asheville ever recommended the oil consumption test, at no time did they ever tell us anything about the class action lawsuit or the steps that Bmw was taking to try and remedy a clearly faulty engine. BMW of Asheville was completely dishonest in their representation of the issues that were going on with our BMW. I would highly recommend that anyone stay away from This dealer, and BMWs in general. This is been a horrible experience.We had been loyal Bmw customer's but no more. After three BMWs buying a car that is now essentially worthless despite only having 70,000 miles on it now is ridiculous. More
by Unhappy
Employees Worked With
Norman Locey, Joel Ruff
August 01, 2019
Norman Locey provided great service over the years Thanks Norman for your help yesterday. Also please thank your detail people for the fine job they did on making my 240i new again. Hats off to Mr. Fox Thanks Norman for your help yesterday. Also please thank your detail people for the fine job they did on making my 240i new again. Hats off to Mr. Fox and company. Joel M More
by Joel M
Employees Worked With
Norman Locey
March 01, 2019
Excellent Service I recently purchased my very first BMW. Alex helped me from start to finish! He was patient and knowledgeable, and really went above and beyond on a I recently purchased my very first BMW. Alex helped me from start to finish! He was patient and knowledgeable, and really went above and beyond on anything I asked or needed. I am thrilled with my new X3, and am so thankful for his help! More
by Katie C
Employees Worked With
Alex Powell
February 07, 2019
Joel Ruff is the best! Joel was helpful, patient and professional. He truly seemed to be concerned with our best interest whether we purchased a car or not. The whole ex Joel was helpful, patient and professional. He truly seemed to be concerned with our best interest whether we purchased a car or not. The whole experience at BMW of Asheville was one of the best car buying experiences I've had. Thanks Joel, Mark and the whole team! More
by Paula W.
Employees Worked With
Joel Ruff
January 22, 2019
Great place to buy. After shopping at many local dealerships we stopped at Asheville BMW and test drove the X3 and the X5. Joel Ruff helped us and proved to be very knowl After shopping at many local dealerships we stopped at Asheville BMW and test drove the X3 and the X5. Joel Ruff helped us and proved to be very knowledgeable and helpful. We decided on the X5 and began price negotiation. We checked our credit union buying service but Asheville BMW had a better price. After ordering the car Joel kept us up to date on every step of our order. We picked up the car last month and have been very happy with the car and service. We had questions about the technology and we were able to get all the help we needed at the dealership. Great Experience. More
by bob
Employees Worked With
Joel Ruff
January 20, 2019
Excellent Deal on 2019 X3 I was looking for a replacement for my 4 year old Porsche Macan Turbo. I considered a new Porsche (way too expensive now), a Mercedes AMG 43, a Jagua I was looking for a replacement for my 4 year old Porsche Macan Turbo. I considered a new Porsche (way too expensive now), a Mercedes AMG 43, a Jaguar I Pace, a Range Rover Velar, and an Audi SQ5. I decided against the Jaguar and Range Rover as too expensive and perhaps not as reliable as the others. Mercedes and Audi did not have any of my preferred models in stock. So it came down to the BMW X3 M40i. I previously owned a 2012 X3 and was very pleased with it. I checked with BMW of Greenville and they had none in stock. But BMW of Asheville had 8 to choose from! I picked out the one I wanted and away I went. BMW of Asheville, and Joel Ruff, the salesman, bent over backwards to make the sale and the sale process as easy as possible. In addition to the significant manufacturer and dealer incentives offered, they took my Macan in trade even though it was sitting in the shop at Asheville Porsche awaiting service! This was above and beyond, in my opinion, and clinched the sale. More
by JLynnBikes
Employees Worked With
Joel Ruff
January 18, 2019
Best car buying experience ever! I purchased my first BMW this week.....WOW!!! Not only is the car amazing, but working with Alex Powell is a delight. (Not usually what I say about ca I purchased my first BMW this week.....WOW!!! Not only is the car amazing, but working with Alex Powell is a delight. (Not usually what I say about car salespersons!!) He listened to my wish list and only showed me cars that met my requirements. With the patience and support from Alex and the BMW Geniuses, I expect to learn all the fabulous features of my new 530. Thank you BMW of Asheville for making my car buying experience so positive! Suggestions: Showroom could benefit from signage instructing walk-ins to check in at reception desk. We did and got a sales person, Alex Powell to help us almost immediately! Too much time was spent by financing folks trying to figure out an option for purchasing the car after our bank had closed for the weekend. Given the dealership's limit on credit care useage, picking up the car on Monday was the only viable option. More
by Barbara H
Employees Worked With
Alex Powell
January 18, 2019
Fantastic sales, service and products. Looked around for a new, 4 wheel or all wheel drive for life in the mountains. Considered a number of luxury SUVs and decided on a new BMW X3. Alon Looked around for a new, 4 wheel or all wheel drive for life in the mountains. Considered a number of luxury SUVs and decided on a new BMW X3. Along with a great car came one of the best, if not THE BEST, car buying experience ever. Everyone at the dealership was wonderful. Our salesman is the best and treated us with great care and professionalism. No tricks or gimmicks, honesty and willingness to find just the right car for us. Considered Mercedes and Audi and the cars simply didnt measure up when it came to value. I can honestly say that I am thrilled with this dealership and so, so happy with my salesman. Most importantly, we love our new car! Just perfect! More
by Jo-Ellen Ames
Employees Worked With
Alex Powell was our salesman and will always be.
January 18, 2019
Great experience! This was my fourth purchase/leasing experience with Asheville BMW, and this was by far the best. Joel Ruff, who recently moved over from the service a This was my fourth purchase/leasing experience with Asheville BMW, and this was by far the best. Joel Ruff, who recently moved over from the service area to sales, is accommodating, customer oriented, responsive and very helpful. I highly recommend Joel if you’re in the market for a new BMW! More
by IJones
Employees Worked With
Joel Ruff
November 16, 2018
No interest in selling a new car. Drove into the dealership not once but twice, with in two weeks time. Looking for salespeople all on the phone, some with feet on the desk, laughing. Drove into the dealership not once but twice, with in two weeks time. Looking for salespeople all on the phone, some with feet on the desk, laughing. I asked for some help, no answer. Walked out, and left ×2. Mr. FIELDS YOU NEED PROFESSIONAL HELP. Had check in pocket, ready to buy. More
by Owner of my own business
Employees Worked With
None, all were to busy with laughter. Sad.
