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BMW of Allentown - Service Center

Allentown, PA

4.7
674 Reviews

674 Reviews of BMW of Allentown - Service Center

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October 09, 2021

Our advisor was knowledgeable, had everything ready before we came in. Service was excellent on time More

by Bevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Manento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

BMW of Allentown responded

Thank you for coming to Daniels BMW, Bevin! We're happy to hear our service team provided such excellent care!

October 08, 2021

Everything was handled professionally and courteously. Ryan was exceptional in his taking care of all of my issues. More

by Crazyhorse1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Harbison, Ryan Mertz
Oct 11, 2021 -

BMW of Allentown responded

Thank you for your confidence in Ryan at Daniels BMW! We appreciate your high rating!

Oct 11, 2021 -

Crazyhorse1 responded

My email is: Crazyhorse1@ptd.net. Regards.

October 07, 2021

I have always been treated with courtesy and promptness with my service consultant Lisa Manento. She goes the extra mile to satisfy clients. My hat is off to Lisa. More

by 1robert3777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Manento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

BMW of Allentown responded

Thank you so much for the kind review - we'll be sure to pass it along to Lisa! We appreciate you being a Daniels BMW customer and look forward to your next visit with us!

October 06, 2021

Daniels BMW treats it’s customers with respect and friendly service. Both the sales and service departments are always willing to assist and answer any questions you may have. More

by Darin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Manento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

BMW of Allentown responded

Thank you so much for the kind comments about our team, Darin! We're glad to have you as a Daniels BMW customer and we look forward to your next visit!

October 05, 2021

Took too long, not a lot of updating on the status of my service. Quoted the wrong price for tires. Based on the price had two tires replaced. My invoice showed a significantly lower price than quoted which More

by bouthillette2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ethan Harbison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

BMW of Allentown responded

Thank you for taking the time to share this feedback. I'm sorry to hear we missed the mark during your visit and will make sure that these comments get addressed appropriately with my team. I hope you'll give us a chance to do better in the future. Thanks again and please don't hesitate to reach out if there's any additional feedback you'd like to discuss. Webster Lingle - Service Manager - 610-820-2987

October 05, 2021

Was fast and car was clean overall great experience and sales people came over and ask how things went More

by john.gehris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Harbison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles German
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

BMW of Allentown responded

Thank you, John! We're glad the Daniels BMW team provided such excellent care to you!

October 05, 2021

Always a great experience. Highly recommend buying and servicing here. The staff is knowledgeable and helpful More

by 11sherri63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
Oct 05, 2021 -

BMW of Allentown responded

Thank you for being a Daniels BMW customer! We appreciate your kind words about our team and look forward to your next visit!

October 05, 2021

Very well organized and nice atmosphere, excellent customer service but for one hour job I waited 3 hours More

by Victor.triste
Recommend Dealer
Yes
Employees Worked With
Ryan Mertz
Oct 06, 2021 -

BMW of Allentown responded

Thank you for the review and feedback. We appreciate your patience during your recent visit and hope you'll give us a chance to do better next time. Take care and thanks again!

October 01, 2021

Luis from Daniels BMW helped us with our Mini for service, he was very helpful & professional! We Recomended Daniels BMW! More

by Stephan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 01, 2021 -

BMW of Allentown responded

Thank you for rating the Daniels BMW team five stars, Stephan! We're so glad Luis made your Mini service a positive experience!

October 01, 2021

I had work done recently on my BMW 328i. The service advisor and technician were friendly and knowledgeable. The work was scheduled and completed within a reasonable amount of time. More

by DAL1990
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mertz
Oct 01, 2021 -

BMW of Allentown responded

Thank you for your business! We hope you trust our team for all of your automotive needs! See you next time at Daniels BMW!

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