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BMW of Allentown - Service Center

Allentown, PA

4.7
674 Reviews

674 Reviews of BMW of Allentown - Service Center

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March 16, 2022

Everyone was very helpful especially Robin He kept me informed throughout the day while I waited for my car It was finished the same day and so far is running fine and even the bill was less than I expec More

by Roy.lindenmuth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin
Mar 18, 2022 -

BMW of Allentown responded

Thank you for trusting Robin at Daniels BMW! We're happy we were able to provide you with a 5-star appointment!

March 16, 2022

Service was very efficient but it took 5 calls to schedule the appointment no call back Robin was very attentive to my needs More

by rnieves355
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Cox
March 16, 2022

I took my 540i in for service. Lisa, the service rep, explained everything. She was very knowledgeable and answered my questions quickly and confidently. More

by terry.ga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles German
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Manento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

BMW of Allentown responded

We're glad Lisa could help provide five-star care to your 540i! Thank you, Terry! - Daniels BMW

March 16, 2022

328 in for inspection. Service was great and down in a timely manor. Thanks Daniels BMW. More

by Stpsoccer17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Harbison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madeline Parker
Mar 18, 2022 -

BMW of Allentown responded

Thank you for your review! We look forward to working with you again! -Daniels BMW

March 15, 2022

I’m always taken care of very well. They go out of their way to do the best they can for you. More

by Shirley222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Manento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

BMW of Allentown responded

We're happy the Daniels BMW team has shown you five-star care, Shirley! Thank you for being a loyal customer!

March 15, 2022

At first I was not confident with how my check engine light was still on after my car was service. After I relate my concern my service representative this matter was dealt with immediately the next day. More

by Samudafagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles German
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Manento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Mertz
Mar 25, 2022 -

BMW of Allentown responded

Thank you for sharing your experience! We appreciate your honest feedback! -Daniels BMW

March 12, 2022

Ryan is very helpful. Daniels made quick work of a pair of outstanding recalls. Only issue is previous user of the loaner car was inconsiderate enough to smoke a cigar in More

by TheMillers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mertz
March 11, 2022

Took my MINI in for tire rotation & alignment. Fast, no-nonsense service, this time with a texted video from the tech showing me an additional concern - the condition of the car's rotors and brake More

by MINI Novice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin, John
Mar 11, 2022 -

BMW of Allentown responded

We are so pleased to hear that Robin and John could take great care of you! Daniels BMW appreciates you so much.

March 09, 2022

Amazing service at Daniels BMW service department! Especially from Ryan. He provided 5 star service at every step! More

by beverly.schmidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mertz
Mar 10, 2022 -

BMW of Allentown responded

Thank you for leaving Ryan and Daniels BMW your five-star review, Beverly! We look forward to providing great care again in the future!

March 09, 2022

Our experience with Daniels BMW/Mini began when we met Matt Murphy almost 2 years ago. HE was very efficient and not at all pushy. To this day, I’ve told friends looking for cars to contact him. Yester More

by Lynette.M.Lohmeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schlemmer
Mar 09, 2022 -

BMW of Allentown responded

Lynette - thank you for trusting the Daniels BMW team with your loyal business We're happy to hear Austin made your most recent experience a great one and we'll be sure to share these kind comments with him. Thanks again for your support and we'll see you at your next visit!

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