BMW of Allentown - Service Center

Exellent service,very professional crew. Recommended for everybody. Evrything was done on time and very friendly people. Recommended for everybody. Evrything was done on time and very friendly people. More

Daniels was efficient and clear about what needed work and what the options and costs would be. Highly recommended! and what the options and costs would be. Highly recommended! More

Was just there for two recalls. Service was okay nothing special. Took almost two days to diagnose the car and then another week for the part to come in and complete car. Communi Service was okay nothing special. Took almost two days to diagnose the car and then another week for the part to come in and complete car. Communication throughout the time could have been more timely, but they're busy so whatever. The main issue was the suggested cost to replace an air filter. I declined since they wanted $196.89 to replace it. The MSRP on the part is $72.06 so $124.83 for 15 minutes of labor if that, are they crazy. That equates to almost $500 an hour for labor. We all know dealers are more expensive but this is crazy. Obviously, their general labor rate is not that high, but they must be padding labor time on some customer pay items. When I got home with the car, I checked the air filter, and it's okay, it took 15 minutes. Would have been less but one of the filter housing clips wanted to be a pain. Consumers, please educate yourselves on the true cost of things. Just because it's a BMW doesn't require you to pay crazy dealer prices on some items. More

Reps were courteous and attentive. Little bit longer wait to talk to service rep as well as for the courtesy driver to take me to my place of employment. Service report well detailed a Little bit longer wait to talk to service rep as well as for the courtesy driver to take me to my place of employment. Service report well detailed and video of inspect a good idea that maybe more the norm for dealerships than I’m use to. Check out was smooth although did not wash my car as expected. But the driver noted this to me as I was taking the car and asked if I wanted it washed which he did and had to wait a little longer but appreciate his observation and effort to correct More

Ethan was great. Car was ready when promised and everything was done properly. Thank you. Car was ready when promised and everything was done properly. Thank you. More

Excellent service and staff. Have been working with Ethan for many years. Excellent service advisor. Have been working with Ethan for many years. Excellent service advisor. More

I always feel welcome at this dealership. Everyone is always friendly and courteous. The technicians do a very thorough job making recommendations and requested repairs. Never a disappointmen Everyone is always friendly and courteous. The technicians do a very thorough job making recommendations and requested repairs. Never a disappointment. More

I forgot to get my BMW's State inspection and emissions testing. I walked in on the last day before expiration. Webb Lingle, Ethan Harbison, and Rudy Neher found the time to accommodate me. Helpful, cou testing. I walked in on the last day before expiration. Webb Lingle, Ethan Harbison, and Rudy Neher found the time to accommodate me. Helpful, courteous, and customer-centric! What more can you ask for? May have saved me from getting a ticket for expired inspection. Thanks to you all! More

They were on top of everything! Kept me up to date all the time. Knowledgeable and very friendly! Kept me up to date all the time. Knowledgeable and very friendly! More

My experience could not have been better. My car was picked up and delivered right on time. The car was delivered clean inside and out. As always Ethan was on the phone with information and e My car was picked up and delivered right on time. The car was delivered clean inside and out. As always Ethan was on the phone with information and explanation as he always has been. More