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BMW Portland

Portland, OR

4.5
2,061 Reviews
Call Dealership (971) 340-4590
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2001 SW Jefferson St

Portland, OR

97201

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2,061 Reviews of BMW Portland

October 17, 2022

Great service and communication. A a a a a a aa a a a a. A More

by stars_push0g
Recommend Dealer
Yes
Employees Worked With
Wade Nebeker
Report | Print
Oct 18, 2022 -

BMW Portland responded

Thank you for this kind feedback. Our team is happy to have provided great service and communication during your visit. If there is anything we can do to help in the future, please don't hesitate to reach out.

October 17, 2022

BMW Portland only cares about profit. Sold me a care that was dirty. The interior full of pet hair and once sold to me. The customer service was gone. Disappointed. More

by ALOUNNYME
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Pierce
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Oct 20, 2022 -

BMW Portland responded

Hi Allounnyme, I regret to see the feedback you have shared here, and would like to assure you this is not an accurate reflection of our values. When you have a moment, please consider giving me a call at the number below so that we may work together towards a positive solution. David Padgalskas 503-548-1246 Sales Manager

October 17, 2022

Super friendly. Worked an out of state deal. Portland BMW Team spot on with their information and process. More

by Jim Henchman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Padgalskas, Jean Kleser, Ian Killough
Report | Print
Oct 18, 2022 -

BMW Portland responded

Hi Jim, thank you for choosing BMW Portland. We are happy to have worked with you, and hope that you will keep our team in mind for any future needs.

October 16, 2022

The service was fast and excellent. Everything was communicated to me and the advisor did a great job answering all my questions. More

by SEANHIBBARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Silva , Rob Rogers, Cyril Franke, Ryan Rundberg
Report | Print
Oct 17, 2022 -

BMW Portland responded

Hi Sean, thank you for choosing BMW Portland for your vehicles service. We are happy to know you received quality, timely and informative service. If there is anything we can do to help in the future, don't hesitate to reach out.

October 16, 2022

Very good service and excellent communications. Will is an excellent customer service person and takes good care of me More

by ERNSYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Report | Print
Oct 17, 2022 -

BMW Portland responded

Thank you for sharing your experience with our team member, Will! We are happy to know he was communicative and performed quality maintenance. Don't hesitate to give our BMW Portland team a call for any future automotive needs.

Oct 17, 2022 -

ERNSYL responded

Thank you, Will is terrific

October 15, 2022

Very customer service oriented! Jessie in the service group and Jamie in customer service are fantastic! More

by amber.cole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Oct 17, 2022 -

BMW Portland responded

Hi Amber, thank you for this kind review and your mention of our team members, Jesse and Jamie. I will be sure to share this ind feedback with them. Until your next visit, drive safe.

October 15, 2022

Unorganized and I had a rude service advisor. I will be looking for a different dealership for future services. More

by Jammer 21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Zuccarello
Report | Print
Oct 18, 2022 -

BMW Portland responded

Hi, Thank you for this candid feedback. I regret to read of the level of service you received and can assure you this is not an accurate representation of our team. I hope you will allow us the opportunity to regain your experience in the future and encourage you to reach out should you wish to discuss further. 503-548-1202 Robert Rogers Service Manager

October 15, 2022

Everything went well. They treated us very nice. Only thing I did not get a car wash They said it was do to Covid More

by MSRFPOOKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember name but service was excellent
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Oct 17, 2022 -

BMW Portland responded

Thank you for sharing this kind feedback. I'm pleased to see your visit went well and would like to assure we are working to expand our team to bring back our cleaning service. In the meantime, your patience is greatly appreciated, and we look forward to your next visit.

October 15, 2022

The customer service was very slow. They gave me a car that was not washed or clean and has dents on it. More

by YELDAYOUSSEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan
Report | Print
Oct 18, 2022 -

BMW Portland responded

Hi, I’m sorry to see the feedback you have shared here. I can assure you we are working diligently to expand our team in an effort to improve upon both of these aspects. Should you wish to discuss further, please reach out to me directly. 503-548-1202 Robert Rogers Service Manager

October 15, 2022

Very professional and personable! I highly recommend Dave as a sales person. I travel from Seattle to deal with them over chain shops. More

by ANTHONYALFIERI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurel Kessler, David Krafsig, James Pierce
Report | Print
Oct 17, 2022 -

BMW Portland responded

Hi Anthony, thank you for traveling to our location for all your BMW needs! We are happy to prove excellent service. Until your next visit, we would like to wish you safe travels!

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