BMW Portland

Dave was awesome to work with. He knew every detail about the product line. He answered any questions I had, and really helped get me in the right car. Car buying is usually a hassle, but I look forward to w the product line. He answered any questions I had, and really helped get me in the right car. Car buying is usually a hassle, but I look forward to working with Dave in the future. More

I have been looking to lease a 335is and started my shopping with Kuni BMW. I received horrible service! I had set up the test drive a week in advance and they didn't even have the car ready to drive shopping with Kuni BMW. I received horrible service! I had set up the test drive a week in advance and they didn't even have the car ready to drive! They told me to come back in a week. Additionally the salesman who drove with me in their new F30 took me to 25 mph road with heavy traffic to experience The Ultimate Driving Machine. This paled in comparison to wonderful test drive I had at another BMW dealership years ago, and the drive I had taken that day in an S4 from Audi Wilsonville. I asked to take the car to an area I was familiar with where I could experience the car, but was told it was not company policy to drive outside of their set routes. I called up BMW Portland to see if I could get a better test drive and customer service and they put me in touch with one of their client advisers Ty Vilhauer. The moment I started talking with Ty I knew I was in the right hands. Ty quickly picked up on my passion for BMW and didn’t treat me like a random car shopper looking for a way to get from point A to point B. I told Ty about my experience at Kuni and he told me I had come to the right place. And boy was he right! Ty went out of his way to accommodate my request to test drive a car on the roads I used to drive my old BMW. He gave up the rest of his day to drive with me 25 minutes to the area I requested. During the ride there and back I learned about his vast training, knowledge, and experience with BMW, including going through the M certification in South Carolina. His experience showed as he gave me very helpful driving tips during my test drive. Those tips really improved the driving experience. BMW Portland didn’t have a 335is in stock that day, but Ty went out of his way to make sure I could gain enough information through driving the cars they had to make my decision. He even thought of new ideas away from the office. Now that’s dedication and customer service!! Through driving the cars and talking with Ty I was able to make a confident decision to order the 335is. I’m a finance guy and need to be able to run the numbers when making big financial decisions. Ty gladly gave up his chair and computer for a few minutes in order for me to do some calculations and analysis. That may seem small, but really meant a lot to me. Car dealerships are usually so focused on cramming their sales pitch down your throat that you don’t receive customer service and don’t feel comfortable making big financial decisions. Ty made the process pleasant and comfortable. The wait for a car to be made and shipped from Germany is only a couple months, but felt like six! Thankfully Ty was very accommodating and gave me updates on the car’s progress whenever I asked for them. Which was about once a week. :) This past Monday my girlfriend and I went in to BMW Portland to pick up my new car! Ty walked us to the area they had the car and I was blown away!! It is such a beautiful car!! Not only that, but BMW Portland had it set aside in a curtained off area, which really added to the presentation. It made picking up my car a very special experience! Ty walked us through the car’s features and helped me with additional decisions such as tinting and lease-end insurance. He always gives personal and honest opinions. I really appreciate his insight and candor. Unfortunately I had an important meeting at work that, which I could not miss. The meeting time snuck up on my, but Ty stepped up again and sped up the process to ensure I got out and didn’t miss my meeting. Overall I am very, very impressed with the customer service, knowledge, experience, and attention to detail that Ty and the rest of the staff and BMW Portland provide! In my younger days I did a lot of customer service work and am very picky regarding how a company deals with its customers. Few companies really impress me anymore. BMW Portland impressed me greatly! They won my business this time and I definitely will be back! More

Working with Dave has been a great experience. He is new to the sales side of the house and his enthusiasm and confidence in his product really shine! He was not pushy and was extremely knowledgeable. As so to the sales side of the house and his enthusiasm and confidence in his product really shine! He was not pushy and was extremely knowledgeable. As soon as I figure out which BMW I want he will be the man that I go through. Top Notch! More

David was extremely friendly and knowledgeable on all the vehicles on the lot. He allowed me to experience multiple vehicles to gain in-depth knowledge without being overbearing or pushy. He truly made my ex vehicles on the lot. He allowed me to experience multiple vehicles to gain in-depth knowledge without being overbearing or pushy. He truly made my experience a one of a kind. When I buy a BMW it will be bought from David. Thank you! More

David went above and beyond to help me find the perfect vehicle. He took the time to show me all of the options, even options I had not yet considered. We will definitely be in touch when we begin car shop vehicle. He took the time to show me all of the options, even options I had not yet considered. We will definitely be in touch when we begin car shopping again. More

Ian was very friendly, straightforward and honest with us. No pressure, totally helpful. He went above and beyond. We were able to do our trade in and drive away with our new car the same day. It was us. No pressure, totally helpful. He went above and beyond. We were able to do our trade in and drive away with our new car the same day. It was the most pleasant car buying experience I've had. More

We had a great experience at BMW Portland. We were serviced by David Padgalskas. We found Dave very knowledgable about the product line and answered all our questions. From our point of view, this serviced by David Padgalskas. We found Dave very knowledgable about the product line and answered all our questions. From our point of view, this was not a typical sales experience. David actually listened to us and was more interested in answering our questions and finding a car that fit our needs. BMW Portland had a wide variety of cars to choose from. More

David was a wonderful salesman to work with. His knowledge, professionalism, enthusiasm, and rapport made it easy and comfortable to a buy a car from. I would recommend David to anyone! knowledge, professionalism, enthusiasm, and rapport made it easy and comfortable to a buy a car from. I would recommend David to anyone! More

We researcehed a number of cars and dealerships throughout Oregon, and knew that BMW of Portland had a good reputation. We found one of their cars online and purchased it sight unseen (we live in throughout Oregon, and knew that BMW of Portland had a good reputation. We found one of their cars online and purchased it sight unseen (we live in Bend and had not seen the car until the day my wife picked the car up in Portland) The many photos anddetails about the car online, as well as a couple of conversations with matt Palumbo were all we needed to feel secure in our purchase. The car is everything we hoped it would be. Matt was especially helpful, honest and prompt. I put his personal number in my cell phone and told him we would definately call him next time we needed a car. Jeff and Ann Jernstedt More

Matt was very warm and friendly and made us feel very comfortable. Bill gave us an excellent deal on the purchase and trade in. James made sure all of our necessary paperwork was complete. Very pleasa comfortable. Bill gave us an excellent deal on the purchase and trade in. James made sure all of our necessary paperwork was complete. Very pleasant experience and we are thrilled with our "new to us" vehicle :) More